Town & Country Mortgage Services Ltd Reviews 

1,265
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, knowledgeable, and approachable during every stage of the mortgage journey. Many people mention that advisors provide clear, thorough explanations, which helps first-time buyers feel confident and well-supported. Some people also felt that the remarkably fast response times and proactive communication were major highlights of the service. Reviewers frequently appreciate that advisors remain readily available outside of standard business hours to resolve urgent issues and answer questions. Buyers note that overall user experiences are smooth, efficient, and completely tailored to handle unique financial situations.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and efficient throughout the mortgage process.... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional mortgage service. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and prompt... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast turnaround times and... See more

User experience

People report positive experiences with user_experience, noting that the mortgage process is surprisingly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Income Protection Insurance Company
  4. Insurance Broker
  5. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,265)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Michael was incredibly helpful

Michael was incredibly helpful from the start. No request was too much, and he took the time to answer every question—big or small—with great detail, ensuring we fully understood the market and secured the best rate. I truly can’t recommend Michael enough and wouldn’t go anywhere else in the future.

Mitchell was also a great help towards the end of our process, ensuring our mortgage offer was finalised smoothly and quickly.

If you’re looking for a mortgage adviser, these are the people to trust!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Lewis, Mitchell and Matthew are brilliant. Super friendly, helpful and always professional. Happy to answer questions, are always timely and go out of their way to help me get the best deal available. I have, and will continue to recommend them to all of my friends and family.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Wow what a company! ⭐️⭐️⭐️⭐️⭐️

Wow, what a company. I can honestly say they have been fantastic! 5* Lewis & Mitchell dealt with myself and my Fiancé and they helped every step of the way and guided us, helped and went above and beyond, the service is sublime and we can't thank them enough ⭐️⭐️⭐️⭐️⭐️

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

All taken care of

Getting a mortgage can be a daunting experience, but Lewis and the rest of the team are there to help. Great knowledge, good responsiveness, always on your side. Very happy with the service, which I can and will recommend.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent help for a first-time buyer

The service I received from Michael at Town & Country was excellent. He was thorough, friendly, and extremely helpful in walking me through the process as a first-time buyer. Responses were speedy and I felt that he was invested in getting the best outcome for me. Would definitely recommend!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Town and Country Services

Gary, Georgie and Louise were all superb, it was all very streamlined and made the daunting process of applying for a mortgage incredibly easy and stress-free! Constant communication throughout and they used their expertise to find me a mortgage that suited my needs.

I would recommend their services to anyone.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great team, super helpful!!

Our adviser Michael has been so fantastic! It's been a difficult and nerve wracking experience from our side but Town and Country were incredibly helpful and overall made this period a lot easier! Will definitely use again!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable. All questions were answered and within a very small waiting time. Thank you, the process was very easy.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

During the whole process, whenever we had any questions, we got an answer very quickly and was always so helpful. They have made this very daunting experience, easy for us and we really appreciate it. I would recommend this company to friends and family!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Remarkably smooth and straightforward!

I cannot recommend Michael and Mitchell highly enough! Their expertise and dedication throughout our mortgage journey was absolutely brilliant. From our very first meeting, they took the time to thoroughly understand our circumstances and financial goals, explaining every step of the process in clear, jargon-free terms.

What truly set them apart was their proactive communication - we were never left wondering about the status of our application, and they were always on hand to answer our queries promptly. They made what could have been a stressful process feel remarkably smooth and straightforward.

Thanks to Michael and Mitchell's outstanding service, we successfully secured our mortgage with minimal fuss.

If you're looking for mortgage advisers who genuinely care about getting the best outcome for their clients, look no further. First-class service from start to finish!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very thankful to Micheal and sommer

Thankyou to Micheal and Sommer for working together to secure us a mortgage as first time buyers, shared ownership where affordability was tight. Micheal worked tirelessly to get our mortgage before the April 1st stamp duty deadline. He secured it in a week ! Thankyou Sommer for working hard to get it processed quicky and efficiently

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

First class service this is the second…

First class service this is the second time we have used the services of Town and Country and it absolutely won't be the last!

I first heard of T & C as my brother, explained they are a great service for cost reasons. So that was my first intro...

Then the service received was beyond my expectations on the first time and equally for the second most recent time)

They are quick, professional and work to achieve the goal with the customer at the centre of what they do.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers.. town and country

We have recently used the town and country mortgage services and was given Lewis caygill as our mortgage advisor, being first time buyers we had a lot of questions and each time Lewis came back quickly with an answer.
The steps to completing the full mortgage application were really simple and explained in detail if we didn’t understand, by both Lewis and Mitchell.
Through out the process we were kept well informed and we are both really impressed.
We would definitely recommend this company to anyone we know that would be looking for a mortgage advisor!
⭐️⭐️⭐️⭐️⭐️

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

The only regret was …

The only regret was not progressing with Charlotte sooner! Went with a broker we used previously and they let us down, leaving us in an 11th hour pickle. So went back to Charlotte who picked up the matter again and immediately made us feel at ease. She progressed it lightning fast, from application and valuation through to mortgage offer in less than a week (contacted her Weds even and Tues morn we had full offer) - Charlotte pulled out all the stops and made use of her good contacts at the lenders. Have already recommended her to others. Cannot thank her enough 0 she has been a STAR !

January 28, 2025
Unprompted review

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