Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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See what reviewers are saying
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... See more
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... See more
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... See more
Company details
About Tanstella
Written by the company
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Contact info
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 24 hours
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Easy to navigate and order
May 20, 2024
Very poor customer service 3 months and still waiting for item
Very poor customer service - ordered bed head back in March 2024 - upon checking in April was told it was on back order and would be delivered in mid June. I checked again this week for delivery update to be told item was discontinued! I immediately asked for a full refund to then be told the item would be back in stock next week !! Terrible service from an “Australian owned and run” company.
June 4, 2024
Unprompted review
Poor customer service
After informing you by email immediately after the sale that the delivery address was wrong it was delivered to the wrong address anyway leaving $64 out of pocket. Very poor service
May 21, 2024
Fast transaction and delivery
Fast transaction and delivery. But please don’t post freebies in your product like portable scale if it’s really not meant to deliver with the product I purchased. Thanks
May 21, 2024
Product not arrived
Product not arrived, unable to call Tanstella office all day,emails not replied to. No receipt for product or confirmation. Please explain.
May 22, 2024
Unprompted review
Please be aware that items photos are…
Please be aware that items photos are for illustration purpose not. That’s what I was told when I purchased an item that was black in photo. Black in description but was brown when I received it. They were rude in response and not helpful at all.
3 days item was left for return and courier never showed yet they demanded I leave it out early morning as that’s when it was booked to be picked up.It rained that afternoon and got wet. Packaging was ruined and item is cheap wood so could not be repackaged. But Tanstella didn’t care.
April 18, 2024
Reply from Tanstella
Hi Connie, it looks like you are giving feedback to the wrong retailer. This your order with us is a Decor String Light, and there is no returning request for this order. Can you please double check and update your review for us please? It would be much appreciated.
Poor Service & No refund
I ordered a chainsaw & unfortunately I suffered an accident to my back the next day which meant I could not use it. I immediately rang Tanstella & left voicemails on 2 occasions to cancel the order which no one responded to & emailed them also. I was finally informed by email that although the goods had not left the warehouse ( tracking confirmed this ) that I would have to go through the return within 7 day policy ONCE the goods arrived which was weeks later. In total 2 phone calls unanswered & 7 emails to finally get my refund approved today being the 7/05/ 24 from the 9/01/24. Also note this company charges a 20% FLAT FEE of the purchase price RESTOCKING FEE for goods returned, which on a small item is not much, but on a chainsaw or bigger item it becomes significant. I would not recommend this company to anybody. 4 months & 9 interactions to receive a refund minus 20% Flat Fee. Just happy the chainsaw wasn't $1000
January 9, 2024
Unprompted review
fast easy purchase good prod uct
April 22, 2024
I’ve been reply emailing for over two…
I’ve been reply emailing for over two weeks and no one is responding. I still need to return my items to your warehouse and you guys still haven’t even replied after 4 emails sent to you?
This customer service has been the worst I have ever experienced.
March 25, 2024
Reply from Tanstella
Hi Matt, thank you for your feedback.
We have responded to all your emails in our email system.
Please check your mailbox for the return instructions we sent to your email, and follow our instructions to get the items returned.
Delivered on time
Delivered on time , as advertised, works well
Unfortunately has a small problem, main head board is out of square with the lower section by about 25mm
March 25, 2024
Cheap and very satisfied
Very comfortable for my baby rabbit a lot of space for them and beautiful design I'm love it!
April 6, 2024
Excellent service
Excellent service, communication and very fast delivery to Perth
Very satisfied
March 24, 2024
Good experience
Ordered a step down transformer, was delivered quick and had no issues. Good experience.
March 22, 2024
Exactly as ordered and on time
March 22, 2024
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