Terrible customer experience
Extremely disappointing experience with TAO.
The website showed that a product was available at my local store, so I made the trip specifically to buy it. Before leaving, I even tried calling the store to confirm the stock. Nobody answered the phone. Only after arriving did the staff tell me that the store telephone apparently doesn’t work.
And, of course, the product wasn’t there.
So an hour of my time and the cost of the trip were completely wasted because the information on the website was wrong and there was no functioning way to verify it beforehand.
What made the experience even worse was the attitude of the staff in the store, who were extremely rude and unhelpful when I explained the situation. No apology, no attempt to help, just an unpleasant attitude on top of an already frustrating situation.
A website showing incorrect store availability is bad enough. Having no functioning store phone and then being treated rudely when the customer has specifically tried to avoid wasting a trip is simply unacceptable.
Based on this experience, TAO has definitely lost my business. I won’t be shopping here again anytime soon.