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Rated 1 out of 5 stars

I have been using Tap for more than 3 months. Even though there is not any dispute with them they WITHOUT INFOTMING ME blacklisted my account and they freeze my payouts as well. In short they block... See more

Rated 1 out of 5 stars

THE WORST COMPANY EVER. You have to beg them in order to get your money. The customer service is terrible as well. I already replaced them and I won’t miss them. I DO NOT RECOMMEND, RUN AWAY!!!

Company replied

Rated 5 out of 5 stars

AS a `Merchant I am satisfied with how they support merchants and do not ask for complex requirements. however I have observed many of my customers are complaining payment declined problem like 50 p... See more

Rated 3 out of 5 stars

This is a good payment gateway but not the leading one as they say on the website. I have a small business online hence I needed a system to set up and receive payments from clients. Sometimes the... See more

Company replied

Company details

  1. Financial Institution

Written by the company

Tap Payments is the fastest growing payment technology and solutions provider in the MENA region- built for the region by people from the region. Tap Payments enables businesses of all sizes throughout the MENA region accept online payments through their website or app. If you’re running a business of any kind and need a simple, powerful way to start selling online and accept payments. Tap Payments is the perfect payment partner. We believe when you grow, we grow!


Contact info

1.8

Poor

TrustScore 2 out of 5

154 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

SCAMMERS!!!!

SCAMMERS!!!!! THEY HELD OUR MONEY FOR A MONTH WITHOUT AN EXPLANATION. THEY ARE LITERAL THIEVES. AND THEIR CUSTOMER SERVICE IS USELESS. AVOID

July 25, 2021
Unprompted review
Rated 1 out of 5 stars

It's actually a shame that they call…

It's actually a shame that they call themselves a "payment processor" because they're nothing like it.

My money has been on hold for 6 months now, their chat support is absolutely useless and they don't reply to my emails. I'm pretty convinced at this stage that they are a bunch of scammers and not a payment processor.

STAY AWAY FROM THEM!

April 21, 2021
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS, 65000 AED HELD FOR 2 WEEKS ALREADY NO INFORMATION, BUT THEY DON'T KNOW WHO THEY JUST SCAMMED, WALLAHI THEY WILL FINISH IN JAIL COURT CASE IS BEING BUILT, IF ANYONE WANTS TO JOIN FEEL FREE TO MESSAGE ME, I AM IN DUBAI

April 17, 2021
Unprompted review
Rated 1 out of 5 stars

They don't even deserve 1 star

They don't even deserve 1 star, cheaters. don't go for this payment gateway. customer service team provides you with wrong information so that you can take their service. tap payment will eat up your money and won't provide any refund

December 29, 2020
Unprompted review
Rated 1 out of 5 stars

I warn you from the tap.company

I warn you from the tap.company, they are thieves, a group of thieves, they will loot your money under the pretext that they will review your account, this situation will continue for months and may not return it to you at all, I am now in this situation, I contact with them daily, and they lie every day and tell me Someone will contact me, this situation lasted for months, then other months they say we will review your account, and they have no argument or reason! I warn you again that they are thieves who will steal your money!

October 25, 2020
Unprompted review
Rated 1 out of 5 stars

The worse company ever I have seen

The worse company ever I have seen in my life.
They are not even a company in real words, Never reply, they don't know their own system. In other words they don't have any system.

I just wanted to make few miner changes in my account like default currency USD, Business name correction they took weeks and still not able to do anything, every time I chat with them they treat me as a client who is launching new complain.

They don't even know about the previous chats, If I could give them less then 0 Zero that also would be unfair.

August 10, 2020
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. It's been 2 weeks now and they are not able to know since when my subscription started and suddenly request a huge amount of money for subscription. Don’t waste your time and money with this company !

July 12, 2020
Unprompted review
Rated 1 out of 5 stars

Tap.company is scam - Tap.company is worse than Paypal

Hello everyone,

I have an experience with tap.company that I would like to share with you.
Tap.company is a payment gateway processor just like Stripe.
I've worked with them for several months and got some payments settled from them.
After expanding my business and getting a lot of customers, revenue and number of orders started
to go up.
Some of the customers as normal initiated some disputes to their payments.
Because of that, Tap.company placed a hold on my account and the whole money in it.
So far sounds pretty normal.
But what is not normal is that I have been contacting them in the last couple of months asking them to
refund the customers and anyone who disputed their payment, for WHOLE TWO MONTHS I am asking them that!!
They just keep replying with scripted chat over and over again telling me that they will do so and get back again.
Same replies for OVER TWO MONTHS!! and nothing ever happened!
They're holding about $3K of my money that I think I will not be able to withdraw because they're BIG SCAM!!

So, please guys stay away from them!

Thanks

June 27, 2020
Unprompted review
Rated 1 out of 5 stars

It's the worst payment gateway EVER, SCAMMERS!

It's the worst payment gateway EVER! They are thieves and scammers, they have the worst support, they're careless and they steal your money! The minimum is 1 start here, I wish there is zero! They don't have any policy, they deny what they sent in email! Also, their panel is very basic and stupid, it doesn't show the item name!!!! So if you're selling multiple items and if you lose the tracking, you won't know which items you sold. They don't have any pros! Be away of these scammers! We should report them to block their service worldwide! They force you to use 3D secure for all cards which will lose you a lot of conversions and when you ask them to disable 3D secure, they ask you for too much money as I remember $200,000, but when you negotiate to leave them, they offer it for you for FREE!! Thieves! Be away of this rubbish gateway... They even stole my subscription, I will never forgive them!!! The account manager answers after 2 weeks, the chat support team are liars, they keep lying, it's totally rubbish liars gateway

June 19, 2020
Unprompted review
Rated 1 out of 5 stars

poor! Try to hook you and surprise the fees told suddenly increase dramatically

Tried to set up a payment gateway with them The conversation online was positive but the moment Hossam from Tap contacted the requirements completely changed and surprise surprise so did the charges. They suddenly increased exponentially with silly justifications that made no sense. Tap had already bad feedback for customers paying but they lie to new clients. Interesting business model especially at a time the economy is struggling so you would think they want new customers. Poor customer service and poor effort to sign a new client - who cancelled as they started.

April 25, 2020
Unprompted review
Rated 1 out of 5 stars

The worst payment gate ever

The worst payment gate ever! They barely reply on online chat. Sometimes they see the message and don't reply. Many of my customers could not proceed with the payment and Tap team has no clue why. So if you don't want to waste your time, money and customers, I suggest change to a different payment gateway!

80% of my client's transaction didn't go through. I couldn't get them back since they don't want to try and pay so many times if it gets rejected. I am not surprised. DO NOT RECOMMEND.

April 25, 2020
Unprompted review

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