Purchased over £1100 in Tap XTP Coin a few years back 2023 I logged back in and balance was zero. There explanation? Account fees of €3 per month lol! This equates to around €110 in total f... See more
Company replied
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See what reviewers are saying
With the closing of unregulated exchanges and new rules regarding advertising of crypto platforms people will soon need a regulated exchange to on ramp fiat. TAP Global is the answer: Licenced... See more
Company replied
Very impressed with the Tap app! Functionality is excellent, fiat trading exchange rates are the best around. Having a physical card to load up Euros when travelling across Europe is perfect. F... See more
totally absent and/or impotent user support. all documents uploaded, all verifications procedures passed.. a month later - nothing works. calling the support every week and getting the same respons... See more
Company replied
Company details
Written by the company
Tap puts your money in motion. Trade in real time, access a dedicated account for deposits and withdrawals, and spend anywhere with your Tap card—all while earning up to 8% Cashback. Simple, seamless, and built for you.
Contact info
1st Floor, 260 Main Street, GX11 1AA, Gibraltar, Gibraltar
- support@tap.global
- tap.global
You should know
3.5
Average
309 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally scammer app
Totally scammer app , don't use it , they just drain your funds , by fees , u have to lock your money in their garbage token that only goes down .. This app is crazy robbery
July 25, 2025
Unprompted review
Reply from Tap
We’re sorry to hear you feel this way and that your experience hasn’t met your expectations. We’d like to clarify that Tap does not drain customer funds, all fees are clearly displayed before transactions are confirmed, and locking XTP for Premium plans is entirely optional.
Our goal is to be transparent with our pricing and services, and we’d like the opportunity to review your case in detail. Please contact us at support@withtap.com so we can look into your account directly and address any concerns you have.
We value your feedback, as it helps us improve our services.
Terrible - They will steal your money!
In September 2023 I received ~£10 BTC as a referral bonus from Tap Global, which has since been sitting dormant. (99% of investing is doing nothing.)
In May 2025 Tap Global revoked this referral bonus leaving me with a 0 balance.
Tap Global have refused to cancel the revocation and have offered a useless 1.5% cashback card that charges 1.5% to use from the UK and only has a Euro balance.
Edit: In response it is clear Tap Global have no concept of what is the customer's and what is theirs. Just because they put a number on your screen that does not mean it is yours. Clearly the old adage "not your keys, not your coins" is especially pertinent with crypto operations with no internal or external regulation. As a token of reciprocation here is 1 BTC* for Tap Global to use as they wish. (*See unpublished terms and conditions.)
June 20, 2025
Unprompted review
Reply from Tap
Thanks for your review. Just to clarify: the BTC you received was a welcome bonus, not a personal deposit. Nothing was “stolen” from your account. The bonus was revoked in line with our terms after nearly two years of inactivity, as the account was never used.
As a gesture of goodwill, we offered you a free upgrade to Tap Plus, one of our premium plans. You accepted, then later declined after requesting additional free perks.
We’ve done our best to assist, and our team is still here if you’d like to give Tap another go.
The Tap Team
This app is simply great
This app is simply great! Very easy to use and fast service. I highly recommend!
June 4, 2025
Unprompted review
Reply from Tap
Thank you so much for the amazing feedback! 🙌
We’re happy to hear you’re enjoying the app and finding it easy to use with fast service. Your recommendation means a lot to us! 😊
Thanks for being part of the Tap community 💙
Tap Team
Excellent product
Great bank with low fees and great customer service with a well polished app and eveything you need in one Tap.
June 4, 2025
Unprompted review
Reply from Tap
Thank you so much for your kind words! 🙌
We’re thrilled to hear you’re enjoying the app, our low fees, and the support from our team. It means a lot to us to know that everything you need is just a Tap away. 😊
Thanks again for being part of the Tap community!
The Tap Team 💙
Quick service and great help Maria
Quick service detailed instructions and great help Maria! Thankyou
June 4, 2025
Unprompted review
Reply from Tap
Thank you so much for your kind words! 😊
We’re thrilled to hear that Maria was able to assist you quickly and clearly, we’ll be sure to pass on the praise! 🙌
Thanks again for choosing Tap 💙
The Tap Team
using the chat support everything was going great
By using the chat support everything was going very smoothly, quick answers and honest.i had to fill in some documents, what i find very good to check by them.
When everything was checked thing where going smoothly.
I was in a very big hurry, i explained the why in the chat, and i can only say: the did a fantastic job in a very short time.
Many Thx to the Tap team
May 28, 2025
Unprompted review
Reply from Tap
Thank you so much for your kind words! 🙏
We’re really glad to hear that our support team was able to help you quickly and professionally, especially when time was tight. It's great to know the process felt smooth and clear for you.
We’ll be sure to pass your thanks on to the team, they’ll be thrilled to hear it! 😊
Thanks again for choosing Tap 💙
The Tap Team
Hotel California
I have never seen such a bad financial service and software in my life. Sending money in was easy, but sending money out or getting a credit card was a nightmare. The system threw back customer identification dozens of times, and customer service banged out unnecessary phases. There was always another person there who had to start the whole thing over again. It took me a week to get my money. Avoid it far and wide. I lost appr. 3-4 hours of work and so suffered financial damage from this incredible company.
When after a week I finally managed to somehow get the customer identification done, and then came the next slap in the face. When I wanted to transfer the ether out, the fee was 01,01 ETH which is currently about 26 dollars. This is outrageous in my eyes. (Their other fees are not low either. I got out with virtual card for €2 only, but free in some other fintechs.)
May 13, 2025
Unprompted review
Reply from Tap
We’re really sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
Onboarding delays and repeated KYC attempts can understandably be frustrating, and we recognize how valuable your time is. Our goal is always to meet regulatory requirements while making the process as smooth as possible and it’s clear we fell short in your case.
Regarding the virtual card, we’d like to clarify that we do not charge any fees to issue a virtual card. As for blockchain withdrawal fees (like ETH), those are based on real-time network conditions, which can be high depending on congestion. We do not mark up these costs, and we're actively working on alternative solutions to keep them as low as possible.
We genuinely regret the trouble this caused and would welcome the opportunity to make things right. If you'd be open to it, please email us at support@withtap.com so we can review your case directly.
Thank you again for your feedback, it's helping us improve.
Reply from Tap
Thank you so much for your kind words! We're really glad to hear you're enjoying the service and finding it easy to use. If there's ever anything we can do to make your experience even better, don’t hesitate to reach out.
Thanks again for being part of the Tap community!
— The Tap Team
Best app I’ve used by far customer…
Best app I’ve used by far customer service always fast and there to help, would definitely recommend
April 15, 2025
Unprompted review
Reply from Tap
Thank you for the great feedback! 😊 We're so glad to hear you find the app easy to use and that our support team has been there for you. We're always working to keep things simple and helpful—just the way it should be! 🙌
If you ever need anything else, we’re always here to help.
— The Tap Team
This app is very easy to use
This app is very easy to use! Good services and excellent support service!
April 14, 2025
Unprompted review
Reply from Tap
Thank you for the great feedback! 😊 We're so glad to hear you find the app easy to use and that our support team has been there for you. We're always working to keep things simple and helpful—just the way it should be! 🙌
If you ever need anything else, we’re always here to help.
— The Tap Team
Friendly and helpful customer service…
Friendly and helpful customer service even on Sundays. Should be an example for any other company worldwide. Thanks Maria for your help and your time. All solved due to chat app within the Tap application.
April 13, 2025
Unprompted review
Reply from Tap
Thank you so much for the kind words! 😊 We're thrilled to hear you had a great experience with our support team—especially on a Sunday! Maria will be delighted to know her help made a difference. We're always here for you through the in-app chat whenever you need us. 🙌-The Tap Team
Pleasant
Pleasant , patient and authentic support on my queries regarding my new card and clear instructions on how to proceed with doing so with Maria! Thanks again for your assistance 😊
March 29, 2025
Unprompted review
Reply from Tap
Thank you so much for the kind words! 😊 We’re thrilled to hear that Maria was able to assist you in a pleasant and patient way. We’ll be sure to pass along your lovely feedback to her! If you ever need anything else, we’re always here to help.
— The Tap Team
Everything perfect until now .I see a…
Everything perfect until now .I see a lot of negative comments and I m little bit worried.We ll see in the future.Help desk is fantastic.Very fast and accurate. Maria is very helpful.If we ll continue like that I ll be back with 5 stars.
March 24, 2025
Unprompted review
Reply from Tap
Dear Bill,
We truly appreciate your honest feedback! We're glad to hear that you've had a great experience with our helpdesk and that Maria has been helpful. Providing fast and accurate support is always our priority.
Rest assured, we are committed to security, transparency, and a seamless user experience for all our customers.
We’ll continue working hard to provide top-tier service, and we hope to earn those 5 stars from you soon! If you ever need assistance, we’re always here to help.
The best
Everything about tap is perfect!
Support and service are great. this is my favorite of all.
March 21, 2025
Unprompted review
Reply from Tap
Dear Stefan,
Wow! Your feedback truly made our day! 😊 We're thrilled to hear that you find everything about Tap perfect and that our support and service have met your expectations. Knowing that we’re your favorite means the world to us!
We're always here to provide the best experience possible—thank you for being a valued part of our community! 🚀
very fast and helpful reaction from the…
very fast and helpful reaction from the helpdesk. This is how helpdesks should function. Bravo
March 21, 2025
Unprompted review
Reply from Tap
We truly appreciate your kind words! It’s great to hear that you had a fast and helpful experience with our support team. Providing efficient and reliable assistance is our top priority, and your feedback means a lot to us.
Thank you for your support—if you ever need help again, we’re always here for you! 🚀
This is theft
Still not received my refund or any response to my emails or in-app messages. THIS IS THEFT!!!!!!
February 13, 2025
Unprompted review
Worst company ever
Worst company ever!
Tap Global are still withholding my funds and have done so for an extended period without any communication or resolution. This is highly concerning and may raise legal implications. Due to the lack of response, I have no option but to escalate this further via the appropriate channels. This is the WORST customer service I’ve ever experienced!!!!!
March 7, 2025
Unprompted review
Reply from Tap
We’re sorry to hear about your experience. However, we were unable to identify any communication from you or locate your account in our system.
To assist you further, please reach out to our support team directly with your registered email or any relevant details regarding your case. We’d be happy to look into this and provide any available updates.
totally absent and/or impotent user…
totally absent and/or impotent user support. all documents uploaded, all verifications procedures passed.. a month later - nothing works. calling the support every week and getting the same response "we are very busy please be patient". ok guys, be busy, no way to entrust you a penny with such an attitude.
UPD: they responded and promptly made it work _immediately_ after this review. so, if you're reading this, you know what to do if things go wrong.
yet i doubt it's a proper way of solving issues, so adding just one star but not the trust..
March 3, 2025
Unprompted review
Reply from Tap
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced regarding the suspension of your TAP account and the delay in resolving your issue.
Please know that we take your concerns very seriously, and the situation you’ve described is not reflective of the level of service we strive to provide. We understand the importance of your funds and the urgency of this matter.
Our dedicated team is here to help personally resolve this situation. In your case, we weren't able to immediately identify your account within our system. Please don't hesitate to reach out to our human team through our live chat or email. We are committed to resolving your issue promptly and restoring your confidence in Tap.
Our support professionals are standing by, ready to provide personalised assistance and ensure a seamless banking experience for you. We value your trust and look forward to working closely with you to find a swift resolution.
If you have any further questions or require additional support, please don't hesitate to contact us. We're here to help.
Tap is a solid choise in the industry
Tap is a solid choise in the industry, but customer service can sometimes be slow to respond.
February 10, 2025
Unprompted review
Reply from Tap
Thank you for your honest feedback! We’re glad to hear you see Tap as a solid choice in the industry.
We understand that response times can sometimes vary, and we’re actively working on improving our support efficiency to provide even faster assistance. Your feedback helps us grow, and we truly appreciate it! 💙
If you ever need anything, we’re always here to help. 🚀😊
SCAM , THIEVES stay away !!!
Dear readers
Stay away. Pure non conscious thiefs.
Opened a account - verified - all worked fine. I deposit 1000€ in crypto. Suddenly they ask for a Utility bill. I send a paper original. 2 weeks ago. Only answer i get is ‘Be patient team will contact you’ ! 2 weeks ago !!! Now they dont even answer.
Shameless thieves ! Stay away! I have all proofs for who needs or can use it.
February 3, 2025
Unprompted review
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