While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I'm with Ayana Sanchez on this one. I really wish I read these reviews before ordering. I check my mailbox daily as if I'm awaiting a letter from a brother in combat. Its pathetic. I was assured that... See more

Rated 1 out of 5 stars

I ordered a Tapestry on April 17 & another on April 18, received confirmation & shipment notice within 2 days of placing order. Still have not received products. I have checked on shipping status(s)... See more

Company replied

Rated 1 out of 5 stars

I have ordered. Nothing recieved. No notification from them acknowledging my order, other than charge on my account. I have emailed them three times, with no response. Steer clear of this fraudulent c... See more

Company replied

Rated 5 out of 5 stars

First off, I will definitely be ordering from this company again. Shipping does take a little bit of time, but it was completely worth the wait. The material is strong and the colors are so beautiful... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Information provided by various external sources

Inspirational, High Quality Printed & Macrame Tapestries. Personalize your space with a Tapestry! Customers love the feel and looks of our wall hangings.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered product and recvd a FB msg that…

Ordered product and recvd a FB msg that my order was confirmed and I would recv an email shortly. Never happened, but they did attempt to charge my CC with either one cent or $1. Dont recall, however, my cc denied the minimal charge and the order was cancelled. Hmmm

May 11, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hello,

You may be looking for Trippy Tapestry. We don't take any orders through Facebook!

Rated 5 out of 5 stars

Northern Lights tapestry

I love my new tapestry of the Northern Lights! Its beautiful and just the right size. The colors are amazing. I hung it up with double sided self adhesive tape as well. I would highly recommend. Would love to buy a few more. It does take almost a month to receive maybe a lil less. I am very happy with my purchase.For some reason I could not add a picture sorry site didnt give me the option.

May 9, 2020
Unprompted review
Rated 2 out of 5 stars

I'm with Ayana Sanchez on this one

I'm with Ayana Sanchez on this one. I really wish I read these reviews before ordering. I check my mailbox daily as if I'm awaiting a letter from a brother in combat. Its pathetic. I was assured that if I completed my order on April 20th I would receive my items by April 27th. I get that we are undergoing a universal crisis. But i believe an email update would suffice.

May 3, 2020
Unprompted review
Rated 1 out of 5 stars

Poor Quality.

Ordered April 5th. Received April 29th. Image was blurry and colors were not the same as depicted on the website. Return policy is a pain. Trash. Don't waste your hard earned money.

May 2, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hey Amber, we have heard our customers frustrations! As an alternative to returning, I'm happy to offer you a 40% refund.

Rated 2 out of 5 stars

I have yet to receive any customer…

I have yet to receive any customer service regarding my order nor any updates. I have ordered from many vendors during this pandemic and they have at least been responsive and prompt with order inquiries

May 1, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hi Laurell! Looks like we don't have any communication from you, or an order under Laurrell Smith! I'd love to help look into your order, could it be under a different name?

Rated 1 out of 5 stars

Bad quality print

Took a long time to receive my tapestry, considering the pandemic I didn't concern myself with the delay. However the print quality is terrible. Very blurry I can't even look at it. The colors are way off. Definitely stolen art

April 29, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hey Katie! We do not "steal art' as any art on our tapestries is public property. We did issue you a refund on this item, as we are dedicated to customer satisfaction :)

Rated 1 out of 5 stars

Wow. Just wow.

Wow. Wishing I had read the reviews before ordering from this place. I paid for the tapestry on April 8, 2020 and still have to receive any update or ETA on its whereabouts. Morgan the customer service rep is rude and sending automated responses to my requests for an update on the shipment of my tapestry. They will not give me a refund.

April 28, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hi Ayana, we do not send automated replies, although we do have "templates" for certain questions for faster reply time. Obviously we cannot issue refunds on products that will be delivered. We have sent you the tracking link and any relevant information we have :)

Rated 1 out of 5 stars

Fraud ALERT

I’ve ordered at least 20 items from other places and none of them had a problem being delivered. I believe this company is fraud the Customer service rep “Morgan” is very rude and unhelpful. All I want at this point is a refund and that is being denied. Hopefully I can help at least one person from making a mistake. Don’t order from here. I have to call my bank for a refund because they told me to wait for the delivery then send it back for a refund. How am I to do that when it seems to never be delivered!?

April 27, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hey Krystal! We are totally dedicated to customer satisfaction, but of course we do have a business to run at the same time. Due to COVID19, we are experiencing delays in shipment we cannot control.

Rated 1 out of 5 stars

Scam

Scam.
Thought I was purchasing 2 tapestries from a ‘going out of business.. final days!’ LOL!

Karma’s a b***h.
Didn’t think I’d have to check reviews on the order I placed.. lesson learned.
Won’t make the same mistake again!

April 27, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hey Laura! We show your package was delivered yesterday, is there still an issue we can assist with?

Rated 1 out of 5 stars

I ordered two tapestries from them and…

I ordered two tapestries from them and nothing. It said 5- 15 days still nothing. I start to think it was a scam and decided to check their ratings today and now I know. I I was told at a young age if it's to good to be true it probably isn't. A lesson learned.

April 24, 2020
Unprompted review
Tapestrygalaxy logo

Reply from Tapestrygalaxy

Hey Eddie! I would love to look into this for you - we don't have any orders under Eddie McKinney, could it be under a different name?

Rated 1 out of 5 stars

I ordered from them and I wish I had…

I ordered from them and I wish I had checked for reviews before I spent my money... They sent a message that my product had shipped and I never got anything in the mail.. I want to hunt them down and get my money back... I think I have been scammed and nobody answers the phone.. I aim so upset with them being thieves that I had to change my language from expletives to make this post!!!!! DO NOT GIVE THEM YOU MONEY !!!!!!

April 20, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a tapestry on their website…

I ordered a tapestry on their website through an ad I saw about a sale. The payment was processed and they marked it for PayPal that it was shipped and I received an email it had shipped but never received the item. I tried contacting them through phone and email with no response. Very frustrating. Scam. Do not order from this company.

April 17, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!!

DO NOT BUY FROM THEM!!!
I ordered for a carpet with the 7 chakras with 2m x 2m size but what i got is much worse than a flag for children in cheap toy shop, the size is around 1m x 0.5 m and the quality is omgggggg it got shipped from china with a chinese fake address so my money is stolen, what a disgusting fraud company!!! It is made from one layer plastic cheap and ugly and even the chakra simbols are badly made on it, total fake the whole stuff... i can’t describe how i really wanna sue them for fraud, but nothing about them is real... no wonder thieves are becoming more daring day by day... at least i got a rag 😒 it was my first time for purchasing anything online so it was a big disappointment, but yeah, since then i moved on, and i found YOINS where you can get really good stuff usually, so hope if you can use my advice and do NOT ever use this fraudster page ☺️ And since you thieves will see my preview i just have one thing i would like to say to you: there is no such thing as a crime will never be found out. You will get heavy punishment once, and i am studying law so i am looking forward to it. Even if there is no justice, there is law on the world, and there is fate too. Probably you are making your workers die from hunger and you take these little moneys to make yourselves rich, and the world is just like this today, but even if you won’t get into prison, one day the folks might kill you for using them and torturing them. This is how the world works too. 😒 Humans like you guys are disgusting creatures and you will all suffer the consequences of your sins one day. Maybe not today or tomorrow, but one day i am sure ☺️ So hope you can stop stealing before your fates will reach you guys. Have a nice life until then. 😉

November 26, 2019
Unprompted review
Rated 1 out of 5 stars

Absolute Scam

My experience with Tapestry Galaxy was ridiculous. I ordered a tapestry from their website because I saw on Facebook that they were having a "Close-Out" sale, and that all their tapestries were 70% off. I figured why not because I've always wanted one but they're usually expensive. After some time, I finally decided on one I really liked. It took me about 2 weeks after ordering to realize that this website is probably a scam. I was right. My tapestry was delivered over a month after I ordered it, but I have a feeling the only reason they actually sent it and decided not to scam me was because I kept bothering them. I would email them everyday about getting a refund, telling them I knew they were scammers, and I even reported them to the BBB. The tracking link they sent never worked, on their website it has all 5 star reviews and no way of actually writing a new review, they also kept changing the date of when they were closing the website, AND the same person emailed me back consistently. I was absolutely shocked that my tapestry actually came, but please, never order anything from this website. There are many reviews of people who didn't get so lucky and never received their tapestry. If you want to shop from this website, get ready to b***h and moan about your order until they finally send it to you.

October 15, 2019
Unprompted review
Rated 1 out of 5 stars

Found this website on Facebook

Found this website on Facebook, said they were having discounts and closing. I ordered 3 products, and that was about a week ago. They just said to wait to be notified that my order has been sent. They didn't give me an estimate of when my order will be shipped. That makes no sense. Tried to track my order, said unrecognizable.

September 6, 2019
Unprompted review
Rated 1 out of 5 stars

Starting to feel like I've been scammed

Placed an order two months ago. Got an ad on Instagram about the site supposedly doing a closeout sale (to this day) so everything was discounted. I ordered a macrame tapestry and added fairy lights to get free shipping.
I started suspecting when I didn't get an email confirming my order or containing Any shipping info or something of the sort. Nothing. the fairy lights arrived about a month later so I was briefly relieved, but the tapestry never made it. I keep sending out emails but never get a proper response. They say they don't understand what's gone wrong and that they'll look into it on their side but I'd also have to do some asking on my side. After insisting they gave me a tracking number for the order. The tracking number was for the fairy lights that arrived already. I let them know about it and haven't heard from them since.

August 30, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look