Tapestrymarket Reviews 765

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products and the overall quality of the materials, including the threads and canvases. Many people appreciate the beautiful designs and the value offered, often noting that the kits are enjoyable and easy to use. The delivery service is frequently highlighted as quick and efficient, with many orders arriving sooner than expected. However, some customers experienced issues with product quality, such as blurry canvas prints or colors that did not match the advertised pictures. A few people also reported receiving kits with missing threads or patterns that were difficult to follow. There were also instances where the delivery took longer than anticipated, and some reviewers expressed dissatisfaction with customer service when attempting to resolve these issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express disappointment, citing... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the top-notch materials,... See more

Order

Customers had ambiguous experiences with order. While some reviewers were pleased with their orders, praising... See more

Delivery service

Consumers have mixed experiences with delivery services. While some reviewers praise quick delivery times,... See more

Customer communications

People report ambiguous experiences with contact. While some customers praise the responsiveness, noting that... See more

Based on these reviews

Rated 4 out of 5 stars

I loved the selection. The materials themselves are top notch. The only reason I could not give it 5 stars was how long it took to get to me--but I think it's because it came from overseas. I will sti... See more

Rated 4 out of 5 stars

Large peacock. This took some time to complete but overall very effective. I had three problems with this kit. 1. Not enough yarn to complete but after co ntacting the company this was supplied free... See more

Rated 4 out of 5 stars

I have finished a few cross stitches from here. They are really good. Only thing is the patterns dont have any back stitch instructions so just had to go by the picture. Also some threads seemed to fl... See more

Rated 4 out of 5 stars

Great value, product was beautiful. The only downside is it took 3 weeks to arrive from China. I thought I was ordering state-side.

Rated 5 out of 5 stars

I had stitched a part of my cross stitch in the wrong colour and had gone to far. I contacted tapestry market to see if I could purchase another specific colour. Within less than 12 hours I got a resp... See more

Rated 5 out of 5 stars

I have purchased several stamped counted cross stitch kits from this company and have found them to be quality products. One time, however, one canvass that was printed on a smaller count piece of aid... See more

Rated 5 out of 5 stars

Had a mishap with a pattern that I am currently working on. I told them the wrong pattern number and once I got the right one I resent the request. They sent me the pattern in 1 day! Excellent custom... See more

Rated 5 out of 5 stars

I've been purchasing from Tapestrymarket on and off for several years now and I'm always pleased with it. Shipping is always quicker than I'd expect, and the quality of the products is great. I recent... See more

Rated 5 out of 5 stars

I was able to finally find a place that has very nice designs that are not already preprinted on the canvas. The ones I ordered are beautiful and I cannot wait to complete these and buy more.

Rated 5 out of 5 stars

Two of the kits I ordered were missing some of the thread needed. I contacted them and they sent it immediately. I received the replacement thread in 10 days. This is a great store to buy from. Sh... See more

Rated 5 out of 5 stars

Item came in sooner than expected. All items are clearly labeled. Only thing I haven't figured out is the outlines as I purchased the printed canvas and don't see them on it or the pattern. Cannot wai... See more

Rated 5 out of 5 stars

I accidently got my pattern wet which rubbed off some of it. I emailed yesterday and first thing this morning I was sent a PDF of my pattern! Amazing fast service! Thank you so much!!!

Rated 5 out of 5 stars

I have ordered many, well over a dozen cross stitch kits. The kits are wonderful! They come with really great needles and lost of thread. I haven't run out of thread on any of the projects I ha... See more

Rated 5 out of 5 stars

Ordered 5 and had to go back for more, great designs and awesome customer service. Came quick too now I have months of enjoyment ahead of me

Rated 5 out of 5 stars

Quick delivery, correct items, nice quality and good prices- it doesn’t get much better!

Rated 5 out of 5 stars

Absolutely love these have brought too many already and I'm sure there will be more. No more counted cross stitch this is so easy but pleasurable to do. Just love it.

Rated 5 out of 5 stars

Customer Service was outstanding. I was missing floss and received it quick from Tapestrymarket. Very happy with the service.

Rated 5 out of 5 stars

The quality of the product is fantastic! From the aida cloth to the cottons. Instructions are clear and easy to follow. I am loving this product!

Rated 5 out of 5 stars

My purchase arrived. Easy instructions and have already started working on one of them.

Rated 5 out of 5 stars

I love these kits, I had to contact them because some threads were missing & received a response that they were being mailed

Rated 5 out of 5 stars

Wonderful, beautiful pictures of a counted cross stitch picture or a stamped cross stitch. Absolutely stunning.

Rated 5 out of 5 stars

The thread is absolutely beautiful. Cant wait to use it. Very well dyed. Bright colors will make awesome embroidery. Thanks!

Rated 5 out of 5 stars

I did not have enough beads to finish one of the projects I got after I informed the company I received more beads yes it did take a little of time but they responded and kept their word I have severa... See more

Rated 5 out of 5 stars

Have bought quite a few cross stitch kits off Tapestry market and have been very pleased with the results every time. I did have a problem with my last purchase, but they replied each email promptly... See more

Rated 5 out of 5 stars

Love tapestrymarket i have bought a few projects from there and have been great quality. I never run out of thread. The print is easy to read. Got no complaints. I have been buying from them since 201... See more

Rated 1 out of 5 stars

Was Leary about ordering from a foreign country. Wish I was there reviews first. Very disappointed before I even started. Written instructions are so small I could barely read them with a magnifier g... See more

Company replied

Rated 3 out of 5 stars

The graph they sent me was so small, I couldn’t possibly stitch from that. I did email them to ask for a larger graph and they responded by attaching a PDF version which I couldn’t enlarge at home, as... See more

Rated 1 out of 5 stars

Deeply disappointed with the customer service! After many successful order I placed an order for over $80. Their site automatically filled out the delivery address The order was delivered to th... See more

Rated 1 out of 5 stars

Ordered several kits. First overall impressions were good. However on starting the kit it has no resemblance to the picture at all. Floss is also not good quality. Very disappointed.

Company replied

Rated 3 out of 5 stars

Found the company name very misleading. I thought I was ordering from the UK but no China. The item told 10 days to arrive but the tracking was very good. I prefer counted cross stitch but the chart... See more

Company replied

Rated 1 out of 5 stars

I'm very disappointed with my order! It's so frustrating. I bought 5 kits and spent over $200. The colors are not matching, the picture doesn't look like on photo at all. So much money and then afford... See more

Rated 3 out of 5 stars

I ordered several kits from them. The first one was great. I didn't finish the second picture, but I started on the third ona which was my favorite. I was excited to get it started, but as I progresse... See more

Rated 1 out of 5 stars

Order finally arrived after 3 weeks, quality of threads not great. I ordered 14ct design which is really bad quality, blurry in parts with no back stitch instructions to add the detail to the patter... See more

Company replied

Rated 2 out of 5 stars

First impressions with the kit were good but as I progressed the colours were nothing like the lovely muted colours in the picture. I emailed Tapestrymarket to tell them but didn't receive a reply.

Rated 1 out of 5 stars

I ordered 2 kits, received them in poor condition. one came without instruction or needles just the cloth and thread... totally useless to me. I also am not getting anywhere with the "contact us " ord... See more

Company replied

Rated 1 out of 5 stars

I am so annoyed with my cross stitch project. I ordered 4 designs and now that I was finally able to sit down and start working on it I noticed that the colors are completely wrong! I emailed customer... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling service and when the product finally arrived it was of such poor quality I threw it straight into the bin! This store should be closed down.

Company replied


Company details

  1. Embroidery Shop
  2. Threads and Yarns Wholesaler

Written by the company

Tapestry specialized in business to international e-commerce services, provide branded products and high quality products from Chinese factories and suppliers. We strive to get the items directly from factory and brand sources to ensure the quality and reasonable price.


Contact info

4.1

Great

TrustScore 4 out of 5

765 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Had a mishap with a pattern that I am…

Had a mishap with a pattern that I am currently working on. I told them the wrong pattern number and once I got the right one I resent the request. They sent me the pattern in 1 day! Excellent customer service and I will definitely be using them again when I need more.

May 13, 2025
Unprompted review
Rated 4 out of 5 stars

Great value

Great value, product was beautiful.

The only downside is it took 3 weeks to arrive from China.

I thought I was ordering state-side.

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling service and when the product finally arrived it was of such poor quality I threw it straight into the bin! This store should be closed down.

April 9, 2025
Unprompted review
Tapestrymarket logo

Reply from Tapestrymarket

Sorry, please send the product pictures you received to our customer service email and they will verify it for you. Thank you for your patience.

Rated 1 out of 5 stars

I ordered 2 kits

I ordered 2 kits, received them in poor condition. one came without instruction or needles just the cloth and thread... totally useless to me. I also am not getting anywhere with the "contact us " order# TMT00215768.

April 28, 2025
Unprompted review
Tapestrymarket logo

Reply from Tapestrymarket

We are very sorry for the inconvenience. You can contact our customer service through the "Contact Us" at the bottom of the website. Customer service will verify it as soon as possible after receiving the email. Thank you for your patience.

Rated 5 out of 5 stars

Great customer service

Two of the kits I ordered were missing some of the thread needed. I contacted them and they sent it immediately. I received the replacement thread in 10 days. This is a great store to buy from. Shipping is quick and I usually have my order in 10- 15 days. I will continue to shop with t a pastry market. Martha currie

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy

I've been purchasing from Tapestrymarket on and off for several years now and I'm always pleased with it. Shipping is always quicker than I'd expect, and the quality of the products is great. I recently had an issue with a missing item in my order, and Customer service was prompt in re-sending the missing item.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

I saw the kit I was interested in…

I saw the kit I was interested in marked at £15.95. Looked again after an hour gone up now to £16.95. Why????????????????????????????????

April 20, 2025
Unprompted review
Tapestrymarket logo

Reply from Tapestrymarket

Hello, currently all European countries have started to collect VAT tax. There are clauses at the bottom of the website that state which countries need to pay tax.
VAT tax is collected by us and paid by us to your country. You can see this additional deduction when you pay the order.

Rated 5 out of 5 stars

Pokémon kit- happy international customer

I ordered a Pokémon cross stitch kit recently- posted to Australia. Quick international postage and tracking provided. Product as advertised and had everything I needed in the kit. Work is in progress so no picture. But good price for the size of the kit too. Happy with purchase

March 28, 2025
Unprompted review

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