Tapferkeit Reviews 338

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

DO NOT BUY FROM THESE PEOPLE. I ordered a fairly expensive watch. My third purchase. It never arrived. I wrote to them and they acknowledged issues with Royal Mail and would send a replacement. It nev... See more

Rated 1 out of 5 stars

Great looking watch, well priced, beautifully presented. Lasted less than 3 years, crown fell out, can no longer set the date and time, not worth the price of the repair - also on second strap, as the... See more

Rated 1 out of 5 stars

Paid for watch in late May. No sign of it. No response to very many emails, phone calls and even 2 handwritten letters. The website still solicits custom. Maybe James Horner should establish a... See more

Rated 4 out of 5 stars

Exceptionally beautiful watch face & crystal. Comfortable to wear, a joy to look at. The movement runs about +10 seconds per day, so i recalibrate it every two days or so. This is a delightful watch... See more

Company details

  1. Watch Store

Written by the company

Bauhaus inspired watches designed in the UK


Contact info

1.9

Poor

TrustScore 2 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best quality/price automatic watch

The best automatic watch currently on the market in terms of craftsmanship, style, and price. The Miyota 8215 movement in this watch operates without a hitch and is completely silent. (movement noise was one of my concerns due to online reviewers claims).
Stunning Bauhaus design. There are watches available that have the same movement but are less attractive and cost twice as much.
If you want an automatic watch with a fantastic movement and a stunning design, look no further.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Great products and very friendly customer support.

February 25, 2023
Rated 1 out of 5 stars

NO SHIPPING COMPANY...BUYERS BEWARE!!!

This company has the WORSE customer service experience in history. After processing my payment 2 weeks ago for a watch, I received a mass email stating a major problem with their shipping company, Royal Mail, being a victim of a cyber security attack. There were no posts on Tapferkeit's website notifying customers of a potential shipment or delivery delay issues which would prompt people to hesitate on purchasing items. Now the company is sending updates stating they can not honor any current or past purchases; and no future resolution date. Hope others read this post. BUYERS BEWARE...POOR OPERATIONS BUT THEY'LL GLADLY TAKE YOUR MONEY!!!

January 19, 2023
Unprompted review
Tapferkeit logo

Reply from Tapferkeit

Hi Deb,

Thank you for your review, I am extremely sorry to hear of your disappointment with our services.

As you mentioned above, Royal Mail was indeed victim of a cyber attack which occurred on the 18th of January. We received notification of this attack in the evening. We therefore, contacted all affected customers on the 19th of January to inform them of this and at present, we cannot ship any international orders.

There may be some confusion with the communication received as we were none the wiser to an attack when your order was placed and contacted all affected customers within 24 hours of it being brought to our attention.

We have been working hard with our representatives at Royal Mail for more information as to when international deliveries will again commence, however, they cannot confirm this until the attack has been fully dealt with.

As I am sure you can appreciate, we can only provide as much information to you as we have available.

Following on from this, on Monday the 23rd of January, we emailed all affected customers explaining that no further updates had been provided as to when the issue would be resolved and proposed the following to said customers.

Option one; we would be happy to provide a refund on the order given the delays plus a 20% discount for a future order that the customer would place with us after the delays have been resolved.
Option two; if the customer would be happy to wait, we would provide a 20% refund on the order and continue to keep them updated once Royal Mail provide us with updates. Of course, option one would still be exercisable under these circumstances.

Given the attack is completely out of our control, we believe that our offers above are generous on our behalf. I would like to also point out that we informed customers of the cyber attack and delivery suspensions within 24 hours of being notified about the attack. We have therefore, in our opinion, acted honorably to resolve any issues our affected customers are facing with their order.

If you wish to discuss this further, please feel free to contact us via email on our contact us page on our website.

Thanks

James

Rated 5 out of 5 stars

Company is a SCAM

You order a watch, get an confirmation of order, are beeing charged (with Credit card) and then you receive several messages:
THAT YOUR SHIPMENT IS IN TRANSIT!
After 4 weeks in waiting: you have still no watch (but you have paid)
This is absolute unacceptable

January 18, 2023
Unprompted review
Tapferkeit logo

Reply from Tapferkeit

Hi Franz, thanks for your review. Very sorry to hear of these problems.

Please note that you have already been conversing with our team who are investigating the issue. We would be very appreciative if you could allow them to finalise the solution of your problem before leaving your review.

Rated 5 out of 5 stars

I bought 2 watches

I bought 2 watches, one for my son and one for myself. We both absolutely love the Bauhaus Design and both watches work flawlessly. It was an absolutely pleasure to deal with TAPFERKEIT, they corrected a mistake in no time and were very generous. It was a great pleasure to deal with James and I will recommend them to all my friends.

January 15, 2023
Tapferkeit logo

Reply from Tapferkeit

Hi Dirk,

Thank you for your kind review!

James

Rated 5 out of 5 stars

Customer service fixed my bad…

Customer service fixed my bad experience. My package went missing in transit and I was refunded after notifying customer service. This is an update to my previous one star review.

October 25, 2022
Unprompted review
Tapferkeit logo

Reply from Tapferkeit

Hi Reda,

Thank you for your kind review!

James

Rated 5 out of 5 stars

The watch is beautiful

The watch is beautiful, wears any strap well. Great value for the money. What really set this brand apart however is the owner James. I had questions about my order and he personally responded and helped me out That means a lot to me. I would buy again and I would recommend this company to anyone that like Bauhaus style. Top notch

November 1, 2022
Tapferkeit logo

Reply from Tapferkeit

Hi Justin,

Thank you for your kind review!

James

Rated 4 out of 5 stars

Very attractive watch with a simple…

Very attractive watch with a simple Bauhaus inspired aesthetic. The crown feels rather delicate and I have been unable to get the date to change other than by winding the time forward or backwards by 24 hours. This is not that big an issue however. I keep the watch on a watch winder when not in use and have not as yet manually wound it. I have had the watch for a couple of months and it remains one of my favourites. Good service from the company.

January 5, 2023
Tapferkeit logo

Reply from Tapferkeit

Hi Gordon,

Thank you for your kind review!

James

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