Tapi carpets & floors are very professional, helpful and friendly. Especially Paul Moloney he made me feel very comfortable and at ease as soon as he walked through my front door. Paul was so helpful... See more
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Review summary
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Based on these reviews
I can't speak highly enough of fitters Gurvinder and Ravinder Singh. They fitted carpet over three floors of my house in Balham with speed, professionalism and immaculate neatness. They were cheerful,... See more
Company replied
We used Tapi at Banbury and were delighted with the service and advice we received from Fiona. The carpets were delivered on time and fitted expertly by two really nice gentlemen. They trimmed four d... See more
Company replied
We got carpets from Tapi Carpet Staines and was very helpful. Installation team which included Sukhi and teams was very helpful, thoughtfull and very customer friendly.They were professional and fitte... See more
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Company details
- Carpet Store
- Bathroom Remodeler
- Flooring Contractor
- Flooring Store
- Interior Designer
- Living Room Furniture Store
Written by the company
What a difference a new flooring makes and as the absolute specialists in carpets and floors in the UK you’ve come to the right place. Either visit one of our inspirational showrooms or call to book a free home visit to view the full collection in the comfort of your own home. We offer a wonderful selection of carpet, vinyl, laminate, luxury vinyl tiles and planks, plus all the accessories and underlays you need to get that perfect finish. We pride ourselves on our knowledge, service and choice all at a price that's lower than you'd expect! We offer a huge range of additional services to help, such as a free home measuring and planning service, professional fitting, furniture removal and uplift and removal of your old flooring to name but a few. There ''ain't no mountain too high'' for Team Tapi - just tell us your requirements and we'll make sure it happens! With our 0% Interest Free Credit there's never been a better time to buy! Visit www.tapi.co.uk for your nearest store or to book a free home appointment. See you soon!
Contact info
1a Spur Road, BR60PH, Kent, United Kingdom
- info@tapi.co.uk
- tapi.co.uk
4.8
Excellent
98K reviews
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Shaun was very helpful
Shaun was very helpful, would definitely recommend :)
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Jade
We appreciate you sharing your experience with us. We're so pleased to hear that our service was helpful and that you would recommend us.
Best regards Jo@Tapi
Very polite fitter
Very polite fitter and explained everything in good detail. Very pleased with the service. Thank you.
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Kirsty
We're happy to hear that you were pleased with the fitter's politeness and detailed explanations. Thank you for your positive feedback on the service!
Warm regards Jo@Tapi
Tapi clapham common
Mohammed, at clapham common store was very helpful and gave good advice for a kids bedroom. Would recommend.
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Adey
We're so glad that our team member at the Clapham Common store provided helpful advice for the kids' bedroom. We appreciate your recommendation and feedback!
All the best Jo@Tapi
Tapi Carpets in Batley were excellent
Tapi Carpets in Batley were excellent. Well laid out store with lots of choice. Amreen in particular was stellar. Personable and knowledgeable, she found out what we wanted, helped us browse, did not pressure us and make the whole experience stress free. Would highly recommend.
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Mark
We're happy to hear you found our Batley store well laid out with a great selection. It's wonderful to know that you had a stress-free experience thanks to our colleague's personable and knowledgeable assistance. We appreciate your recommendation.
Many thanks Jo@Tapi
Been to Tapi Carpets today looking for…
Been to Tapi Carpets at Cannock today looking for lounge hall and stair carpet was greeted by Andy who pointed me in the right direction , told him I had been talking to Anna yesterday.
When Anna was free she quoted me and sent fitter John to measure up today !!
I can highly recommend Tapi Carpets .
Anna was brilliant made me feel like I have know her for years !!
I have now placed my order and wouldn’t recommend anywhere else !
Top class service
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Tina
We're delighted you had such a positive experience. It's great to hear that the team made you feel comfortable and provided top-class service. We appreciate your recommendation and are glad you're happy with your order!
Best regards Jo@Tapi
Cory at Chesterfield
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Carol
Thank you for taking the time to leave a 5 star review and that Cory gave great service.
All the best Jo@Tapi
Cory was amazing
Cory at Chesterfield was amazing, very helpful. Friendly service would recommend
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Emma
We're happy to hear that our service was amazing and helpful. We appreciate your recommendation and are glad you enjoyed our friendly service.
Kind regards Jo@Tapi
Reply from Tapi Carpets & Floors
Hello Debs
We appreciate you sharing your positive experience with us. We are so glad to hear that you received excellent service at our store.
Warm regards Jo@Tapi
Went to Tapi Carpets Beckton window…
Went to Tapi Carpets Beckton window shopping....left having purchased top end carpet and underlay with all the trimmings. James is the best salesman ever. His customer service is old school and he deserves to be recognised. If zI owned my own business I would head hunt this fella! Nothing was too much trouble, and I am a very demanding customer
April 20, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Lisa
We're happy you found exactly what you wanted while window shopping at our Beckton store! It's great to hear that our team member provided exceptional service and met your needs. We appreciate your feedback!
Many thanks Jo@Tapi
Narinder and Navjuit were impeccable…
Narinder and Navjuit were impeccable and professional and polite happy to recommend. Thank you.
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Bob
We're delighted to hear that you were happy with the impeccable, professional, and polite service. Thank you for recommending us; we appreciate it.
Thanks again Jo@Tapi
Paul from Ipswich came round to Measure…
Paul from Ipswich came round to Measure up. Dealt with John in store. Both were very helpful. Would definitely recommend.
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Josh
We're happy to hear that our team member who measured up and the person in our store were so helpful. Thank you for recommending us and for your feedback.
All the best Jo@Tapi
Recently bought a bedroom carpet from…
Recently bought a bedroom carpet from this company absolutely wonderful service from measuring to fitting and aftercare too I recommend Cramlington store Emma and her team and also Danny Carpet Fitter suberb, visit them use them you ll get a 100% service
April 21, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Julia
We're happy to hear you received wonderful service from our Cramlington store, from measuring to fitting and aftercare. We appreciate your recommendation and are so glad you had a 100% positive experience.
Kind regards Jo@Tapi
Visited Farnborough Tapi today and a…
Visited Farnborough Tapi today and a member of staff called Chris offered his help, he was soo helpful and found us a good deal on a really lovely carpet. We left very impressed!
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Hayley
We're happy to hear that you received such helpful assistance during your visit to the Farnborough showroom. It's great to know you found a lovely carpet at a good price and left feeling impressed.
Best regards Jo@Tapi
5 star service at Norwich Sprowston branch
Paul was incredibly helpful from the moment we stepped into the store. Finding us the perfect carpet at our desired price point. A smooth transaction
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Chris
We're delighted to hear that you received such helpful service and found the perfect carpet within your budget. It's great to know the transaction was smooth.
Many thanks Jo@Tapi
Tapi sprowston store
Tapi sprowston store - Paul very helpful, showed us a range of carpets for our home. Polite and helping us get what we want within our budget.
April 25, 2026
Reply from Tapi Carpets & Floors
Hello Annelies
We're delighted Paul at Sprowston was so helpful in showing you a range of carpets. We appreciate that he helped you find what you wanted within your budget.
Warm regards Jo@Tapi
Reply from Tapi Carpets & Floors
Hello Thomas
Thanks for taking the time to leave a 5 star review!
We’re so pleased you enjoyed the Tapi experience.
Best regards Jo@Tapi
Very helpful
Mohammad from Rugby was great, very helpful and informative. Thanks very much
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Claire
We're delighted to hear that our Rugby store provided great service. Thank you for your kind words, and we appreciate you sharing your experience.
Thanks again Jo@Tapi
Excellent customer service
Excellent customer service, they were really helpful and helped us find what we wanted! Highly recommended!
April 25, 2026
Reply from Tapi Carpets & Floors
Hello Lara
We appreciate you taking the time to leave us this wonderful feedback! We're so pleased to hear that our team was helpful in finding what you wanted.
Best regards Jo@Tapi
It’s disappointing when a large brand fails to maintain consistent standards
I recently purchased flooring from Tapi Carpets and unfortunately had a very disappointing experience from start to finish.
My experience was specifically with the Hammersmith branch, and it’s genuinely disappointing to see such a well-known brand deliver such inconsistent service depending on the people at a particular location.
The initial quotation was misleading, with key details either unclear or incorrectly explained. This led to confusion later on, which was not handled well by the team. Customer service felt unprofessional at times, and the way concerns were addressed lacked both respect and clarity.
The installation process was particularly frustrating. It felt disorganised and stressful, and I was put in a position where I had little choice but to proceed despite the issues. That lack of flexibility and support made the entire experience uncomfortable.
Overall, I would not recommend Tapi Carpets based on my experience at the Hammersmith branch. It’s disappointing when a large brand fails to maintain consistent standards, and in this case, the service fell well below expectations.
March 27, 2026
Reply from Tapi Carpets & Floors
Dear Leo
Thank you for sharing your review on Trustpilot. We sincerely appreciate your feedback and the time you took to provide it
We are truly sorry for any inconvenience you may have experienced. Please accept our heartfelt apologies, as this does not reflect the high standards of customer service we are committed to.
Your feedback is extremely important to us, and we want to assure you that we take it very seriously. A colleague from our Customer Service Experience team will be reaching out to you within the next 48 hours to address your concerns and ensure that your experience is fully investigated.
We greatly appreciate your patience and understanding as we work to make things right.
Kind regards Jo@Tapi
Cramlington Store
Emma in Cramlington store did a great job of helping us order the right carpet, gave us great information and was really efficient and helpful. Thanks so much!
April 25, 2026
Unprompted review
Reply from Tapi Carpets & Floors
Hello Sarah
We're so pleased to hear that you received great information and efficient service while ordering your carpet. Thank you for acknowledging the hard work.
Thanks again Jo@Tapi
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