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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the products for their sleek design, reliability, and how well they fit their devices, with some highlighting the durability and protective qualities of cases. Reviewers often find the products to be well-made and suitable for their needs, including backpacks that are spacious and easy to carry, and cases that offer sturdy protection. However, some people were dissatisfied with product quality and functionality, mentioning issues like torn seams, unusable zippers, or products that stopped working shortly after purchase. There were also concerns about products not fitting as expected, and some customers received items that differed from what was advertised or arrived damaged due to poor packaging. Additionally, some reviewers expressed frustration with specific product designs, such as laptop compartments lacking closures or keyboards with frustrating power management.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While some customers praise the product quality,... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise products as solid, well-made,... See more

Warranty

Clients share negative opinions on warranty. Many reviewers express frustration, stating that the company... See more

Based on these reviews

Rated 5 out of 5 stars

I have had the same Targus backpack since 2017 or 18 ( a model TSB21EU-70 according to the label) Not knowing about backpacks, I chose it because it was made of recycled product and it turned out to b... See more

Rated 5 out of 5 stars

I liked the bag i ordered, it’s very simple and sleek also the color is really good i love how much i can fit inside this bag and really reliable also easy to carry around the city.

Rated 5 out of 5 stars

5 stars because I got a great price on this bag (marked down to $20). I love it except (1) the pull-strips to adjust the shoulder straps are too long – they drag on the ground when I carry the bag... See more

Rated 5 out of 5 stars

My Targus Clear for IPad 10 gen fits perfectly and was simple to attach. I love the way my obverse side of the pad is easily seen. Protective covers have always been a pain to apply for me. This one i... See more


Company details

  1. Computer Accessories Store

About Targus

Information provided by various external sources

Carry, Connect, & Protect Your Tech with Targus

Targus Everyday Inspired Logo

You work hard and we know it. At Targus, we spend hundreds of hours a year learning about how people work, where they work, and what they need to perform at their best. With a heritage rooted in the mobility of on-the-go-professionals, we design purposeful solutions to help you carry, connect, and protect your tech – from laptop bags to tablet cases to peripherals and universal docking stations.

Explore Our Tech Accessories

Laptop Bags
Tablet Cases
Docking Stations
USB Hubs & Adapters

Targus 35+ Years of Experience

35+ Years of Expertise

Founded in 1983, Targus debuted the original laptop bag and we haven't stopped innovating. From tablet cases to docking stations we have everything you need to protect and connect your tech.


Contact info

3.5

Average

TrustScore 3.5 out of 5

489 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This Targus case is best

This Targus case is the third one I have purchased for three different iPads. I am very pleased with the design, quality, and convenience. Yes, I will purchase a Targus for the next iPad. Thank you for making the just right case.

February 24, 2023
Rated 1 out of 5 stars

Faulty bag and no resolution

I received a gift voucher from my previous employer which I used to purchase the backpack circa August 2022.

It has been less than a year and the zip is faulty.

I was unable to provide a receipt for a bag of such value, I would have appreciated some sort of assistance for example a voucher of some sort to go towards purchasing a new backpack.

If my claim was not genuine, I would not have gone back and forth with the team to request for a solution.

Really disappointed and with the quality and value of the bag, I thought they could help.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Targus adapter

lI purchased this adapter so that I could use it for my cpap machine and to charge my phone while in New Zealand. It works great and since it is compact it takes up very little room in my backpack.

January 29, 2023
Rated 1 out of 5 stars

I ordered an IPad cover and it was the…

I ordered an IPad cover and it was the wrong size. I tried to return it but was advised it wasn’t returnable because it was a close out. I didn’t realize this until I was informed. I’ll never buy a targus iPad cover or any targus product again.

February 1, 2023
Rated 1 out of 5 stars

Customer satisfaction not important to Targus!

Neither customer support nor the corporate director of customer service were interested in customer goodwill or satisfying a loyal, repeat customer who had a poor experience with with a newly-purchased product.

The gesture of offering a discount toward a future purchase (which was slightly greater than what any customer could easily get), while better than nothing, would have been more meaningful if Targus refunded the shipping cost (a mere $9.99), per my request, as I never would have purchased the product in the first place had I known that an expected feature (that all other competing cases support) was absent!

December 12, 2022
Targus logo

Reply from Targus

Our apologies, we have pulled up your incident and see that we did attempt to work with you on an appropriate resolution. As the product ordered did not have a feature, nor was it advertised to have that feature, the offer of a discount on a future purchase seems to be a good gesture. Should you decide to take us up on that offer and need the code provided again please contact us at 877-482-7487 Monday thru Friday 10 AM to 7 PM or you may email us us.support@targus.com. Our customer support team would be happy to help.

Rated 5 out of 5 stars

I own a Targus back pack I have had for…

I own a Targus back pack I have had for YEARS. Guessing 8-10. It is stuffed full of work items and wieghs about 21 lb. Before this I have purchased computer bags, brief cases, laptop accessories, you name it. Never a problem. Began looking for a travel backpack with a luggage dolly strap. My exisitng BP did not have one and proved to be awkward on flights. I just bought the Targus Conquer. It is expandable so I can use it on hikes in a minimal state, and its "stuffability" looks to be great when on a flight. I DO NOT like the fact that the products by Targus are all made in China. However, my history with the company has been so good...I had to come back.

December 5, 2022
Rated 5 out of 5 stars

When Traveling by Plane

It's the perfect carry-on when traveling by plane to accompany my carry-on suitcase. Everything fits - my laptop, my purse, snacks, etc. Plus, the shoulder straps come in handy. Love it!

December 3, 2022
Rated 1 out of 5 stars

No answers no help and I paid for the…

No answers no help and I paid for the return item. Which costs almost the item cost.

Update: They deducting also for free shipping if you return worst customer service I ever seen

December 5, 2022
Targus logo

Reply from Targus

Hello, just pulled up your incident in our system to see what was going on and how to better assist you. I see that one of our representatives sent an email on December 5th providing you with a label and letting you know that we would be sending out a replacement. If you did not receive this please let us know by calling 877-482-7487 Monday thru Friday 10 AM to 7 PM.

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