Reeks off of chemical
Just ordered macbook cases, it reeks off of chemical.
Went straight to trash.
September 12, 2025
Unprompted review
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3.0
Average
4 reviews
Hasn’t replied to negative reviews
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Excellent company to deal with
Excellent company to deal with, super helpful and answered my questions quickly. With their help I ordered a selection of outdoor pillows in complimentary designs. Very impressed with the high quality craftsmanship of these pillows. Will be purchasing more soon!
July 10, 2025
Unprompted review
Item was not as pictured
Item was not as pictured. Contacted to return as indicated, multiple times, and received no response. Terrible cheap looking product and non existent customer service.
February 19, 2025
Unprompted review
Reply from tarragonia.com
Hi Conchita,
Thank you for your feedback. We're truly sorry to hear that you were disappointed with your experience.
We would like to clarify that a response to your original inquiry was sent and a full refund was issued for your order, as part of our commitment to customer satisfaction. We're sorry if our reply didn't reach you — it's possible it may have been filtered into a spam or junk folder.
Regarding the product quality, we take great pride in the items we offer and many of our customers are very happy with their purchases. That said, we understand that expectations can vary, and we respect your opinion.
We always aim to resolve issues quickly and fairly, and we're glad we were able to process your refund promptly. If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Best regards,
Customer Support Team
Beware! Pillows are overpriced and non-returnable.
I ordered indoor pillows for my living room that were called "handcrafted" and "made to order." When I received them, I was completely disappointed. The material felt like outdoor pillow material such as you might find on porch pillows from Walmart. Can I return them? No. From their website: "We cannot accept returns of non-faulty goods because the products have been personalised (sic) or customised (sic) specifically for you." This is nonsense. There was nothing "personalized" or "customized" about these pillows. I attempted to leave a review. They have never posted it. They do have reviews, and they all seem to be five stars! Isn't that convenient. I emailed them asking why my review had not been posted, and I have had no response. Don't waste your money. Their pillows are way overpriced for what you get, and you can't send them back (even at your own expense) if you don't like them.
February 9, 2025
Unprompted review
Reply from tarragonia.com
Hi John,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were not satisfied with your order.
Our indoor pillows are made with a high-quality cotton twill fabric, selected for its durability and structure. We understand that personal preferences may vary, but the material used is not outdoor fabric — it is a premium choice compared to lighter, thinner cotton alternatives.
We would also like to clarify that each of our pillows is handcrafted and made to order, with care and attention to detail. We do not hold stock; every item is produced specifically for each customer once an order is placed.
Additionally, all reviews on our website are from verified customers. We value transparency and customer trust, and we do not post fabricated or filtered feedback.
We did not receive any communication from you at the time of your order, which unfortunately meant we were not given the opportunity to resolve your concerns. However, we always strive for customer satisfaction when we are notified of any issues within the return period, and we’re committed to providing fair and timely support.
We appreciate your feedback nonetheless, as it helps us ensure we continue providing the best possible products and service.
Kind regards,
Customer Support Team
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