Tartecosmetics Reviews 302

Scam!!! Will never look at this website again, ever! Paid without issuing order number, contacted, cancelled my order saying payment issue, but my money just disappeared, it is over 20 days now, no response.

Avoid at all costs!! They don't even bother sending your order and when you contact customer services for help, they are rude and lie. Will never ever use them again!

Beware if you order from you the UK, you'll have to wait 20 days for delivery and 10 days for them to even start processing your order. Just bizarre.

Ordered a product over a week ago. The day after order was placed tarte offers 50% off on same item. I immediately requested a refund. They’d said they refund difference. Never did. Full charge went through and my product still hasn’t shipped. Why bother with their website when you can just go to ulta?

Ordered 3weeks ago. It took them a week to ship it, and my order is still somewhere in Melbourne. Hasn’t delivered yet.

Meanwhile, I ordered a necklace from Paris, it arrived in 8 days.

I must say they can do better job. Not ordering again. So sad.

I bought some items from the UK website and turns out they don't offer exchange or returns in the UK. This seems against local laws, all businesses here accept returns of unopened items. I spent over 50 pounds and now I am stuck with items that are way to fair for my skin. Their colour match website socks by way, because the shade from the result is 3 or 4 shades below my natural one. Customer service didn't do much about it other than offer a 25% coupon (I got it 40% off on sale). Very sad

I have placed an order more than 2 weeks ago from an EU country, the expected delivery date was 3 days ago but i haven't receive any update about the package other than that the shipping label got created a few days after i have placed the order. I have contacted the live chat 2 days ago that my parcel is on it's way and it should arrive in 2 days, but it didn't so i have contacted the live chat again where they said that my parcel got lost?! and they start the process for a refund since they can't replace international orders... I wish i have found this page before i have placed my order. The only positive experience is that I have requested a refund on Friday and on Monday I have already received the refund

1 Star so far .... from the UK.
I received the product with no order number etc. inside the box. I do not have an account as a new customer.

I needed to return something .... and I have repeatedly emailed .... with no replies. The UK phone number doesn't work.
There is a UK address on the box - a PO Box number but I am reluctant to send the item back in case it simply disappears.

My order with Tarte was missing 2 items. Contacted Tarte but they only refunded for 1 item and no tax that they charged. Contacted Tarte again - they then refunded me for second item but again did not refund the tax they charged for item. Contacted them a third time to request refund of tax. What should have been a simple order was a make work project for me to get back my correct refund for items they failed to ship to me.

So sad, I have been a loyal user for years but have been completely turned off by poor customer service. Shakira and Ana were nice but no help. Any recommendations on a good replacement brand?

Shape Tape sucks. Expensive not worth it products. The company is so out of touch sending already rich influencers extravagant gifts and on luxury vacations but pay their employees $h!t. If your makeup was really good, you would just send it in pr packages. You send an iPad or Hermes bracelet with some same old shape tape you came out with 8 years ago. Tells me your makeup is garbage and you have to buy influencers to promote it

I was watching HSN and I needed a whole brand new makeup so I ordered everything from HSN on tart and I'll tell you I got it today I put it on I am 64 and I tell you it is really smooth and creamy lightweight you don't even feel you have it on and I like the Anti Cruelty free and vegan it really did my skin wonders and I like to concealer the mascara is excellent the eyebrow cream and brushes good and the lipsticks are fantastic the juicy ones and the blush I was very impressed I really like it a lot I would recommend tarte cosmetics the colors were perfect and it's natural and I've worn it so far for 8 hours there's no creases there's no cracks in my skin no bumps it Blends smoothly into my skin it actually covered the concealer the puffiness under my eyes I was really impressed

I love Tarte products because they use clean and ethical ingredients and do what they say they will. I just treated myself to a new brush set including the medium paw brush for concealer, the foundcealer face brush, the full coverage concealer brush, the double ended cheek brush, and the precision setting powder brush. They are as high quality as my (much more expensive) Lancôme brushes and thanks to Tarte’s generous healthcare worker discount they were a fraction of the cost. On the two occasions that I had questions about my order they responded within 24 hours. I love their creamy creaseless concealer, shape tape foundation, and glow shape shimmer cream. I’m also obsessed with their Maneater mascara, it doesn’t clump on my long, thin lashes. I’m so happy that I found my way back to this company, which provides products I feel good about using.

Like a lot of others have said, buying from the UK is a frustrating experience. I placed my order eleven working days ago and my tracking has now been stuck on 'left US' for 10 DAYS. I've no idea where it is, the expected delivery date was 2 days ago and, like others have stated, customer service are absolutely hopeless. Never again. Avoid!

Its been 8 days and there is no progress in my order. Instead of buying from this site, you can consider Amazon or Sephora.

Even though I contacted them
3 times (!) I got no answer re a change of an address of an order. Horrible customer service

Amazing Mascara! I order from the UK and honestly I can't buy any other mascara! I've used them for over 5 years. Really lovely company to deal with if you need some help too they responded straight away when they made a mistake and rectified it really quickly! Love the products and love the company.

I absolutely adore their make up serum foundation. I’m 48 with the driest skin ever and this is the best make up I’ve ever found! Everyone has been commenting on how great my skin looks. It doesn’t dry out and it’s so light yet covers what it needs to cover. Couldn’t be happier. They’ve stopped selling it in my country for some reason so I had to buy from the US store. They sent it to Europe so quickly with no border issues or any tax like sometimes happens. Very happy I could finally get my hands on this make up again.

One of my items (sculpt tape contour) arrived USED. I have emailed Tarte 3 times to which I have had NO reply. Their live chat doesn’t work either. I’m in the UK and there doesn’t seem to be any other way of contacting them?!

Bought the maracuja juicy lip. Worst £20 i have ever spent! The product has a finger nail worth of product that is actually dispensable! Half way in the dispenser stops and you’re left with half the product in the plastic and the only way to get it is too dig it out which is unhygienic to say the least! Never again will I be buying anything from this brand and I will be sure to spread the word as they are robbing people! You’re literally paying for the plastic it comes in, nothing else!