The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go... See more
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Review summary
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Move was fast and easy. Guy was nice. Cost $61 and I’m first floor so it was easy for him too. Didn’t love the multiple messages stating my delivery wasn’t complete and to tip. It’s not about tipping.... See more
The guys were great Only disappointment wad the added fee for disposal. That should have been advice before I booked
My driver was phenomenal. However, $800 to move only 6 or 7 large item's (of which I helped the mover with) is absurd. I only moved 1 mile away. The 4-star review is because the helper Heriberto was g... See more
Company details
Written by the company
Dolly was created to re-imagine the big and bulky moving and delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.With nationwide operations in 45 cities, and millions of moves and of deliveries completed, we are the leading on-demand delivery service trusted by retailers like Best Buy, Williams-Sonoma, The Container Store, Crate & Barrel, and Extra Space Storage. In 2024, Dolly joined the Taskrabbit family, fueled by our joint passion for creating helpful, easy-to-use services that bring customers back time and time again. Founded in 2008, Taskrabbit is a digital platform that connects people seeking help with household tasks—such as furniture assembly, TV mounting, help moving, and home improvements—to skilled, reliable Taskers in their communities. Together, Dolly and Taskrabbit aim to transform the moving and delivery experience for customers.
Contact info
901 Fifth Avenue Suite 600, 98104, Seattle, United States
- support@dolly.com
- taskrabbit.com/delivery
4.0
Great
4K reviews
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sofa bed delvery
He helped me bring the sofa bed out the box and bring it in the basement which was street level entrance.
June 3, 2026
Dolly delivery service on time…
The Dolly delivery service was on time and exceeded expectations. They delivered the washer and dryer upstairs and even helped us connect them. They didn’t have to do that but it was a very kind courtesy. Thank you!
June 3, 2026
Great moving team!
Easy booking. Great customer support with timely response. The helpers were fantastic, they were efficient, they knew what they were doing and super helpful.
June 2, 2026
Liked movers contracted -not so much office people
Liked movers contracted to move us. Did NOT appreciate the argumental agent who wasted about an hour before the movers could start. She did not communicate well and got us off to a stressful exhausting move.
June 3, 2026
Person assigned to me never showed up
Person assigned to me never showed up. In fact they called and said they would be there in 90 minutes. Never heard from them again.
June 2, 2026
Great Service App
I've used Dolly several times and have always had a great experience. Any time I need something moved, I use Dolly.
July 14, 2025
Delivery Service was Fast and…
Delivery Service was Fast and efficient! Thank you so much
June 2, 2026
The delivery gentleman was very nice…
The delivery gentleman was very nice and careful of not damaging anything. So helpful too.
June 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
There is no communication and it’s Task…
There is no communication and it’s Task rabbit now
June 2, 2026
Reply from Dolly
Hi there, We can tell this is super frustrating for you and this is not the experience we want you to have while using the service. We deeply apologise for this poor experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit (http://help.tr.co/) and click the "Contact Us" button to send our team an email at your earliest convenience. We are happy to help!
My tech guy was awesome!
May 31, 2026
The delivery itself was great
The delivery itself was great, but the originally scheduled date and time had to be rescheduled because Dolly couldn't find helpers for that day/time.
May 31, 2026
Cordial and helpful delivery person
Cordial and helpful delivery person, item was delivered undamaged
May 29, 2026
Scuffed and dented all my walls and…
Scuffed and dented all my walls and scratched multiple pieces of furniture.
May 31, 2026
It would have been nice to know that…
It would have been nice to know that Dolly doesn't exist and that Taskrabbit is the name of the new service. I was expecting Dolly emails and wasn't aware of the namechange so I deleted all my notifications thinking it was a scam as I wasn't expecting Taskrabbit, all the while my delivery was cancelled.
May 30, 2026
Reply from Dolly
Hello,
Please give us a call at 844-365-5995 so we can assist you further.
Thank you!
Bad experience
The web client failed twice when I tried to view/edit my task, which made me think it never got scheduled. In reality, it got double-scheduled. So the first one wound up charging me for a no-show, and the second one dinged me 20% when I cancelled it within 48 hours.
Just a bad experience overall. I will not use this service again.
May 31, 2026
I was notified of the time of their…
I was notified of the time of their arrival, and they were on time. I was pleased with how careful they were in moving my items. They were polite, and professional movers.
May 31, 2026
Had a super wonderful experience
Had a super wonderful experience. Would book them again
May 31, 2026
I paid for white glove services and…
I paid for white glove services and they left empty boxes in my driveway. Called and they said they would pick up and nothing happened.
May 31, 2026
Reply from Dolly
Hi there – We deeply apologize that you encountered a poor experience during your recent task. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit https://www.taskrabbit.com/delivery/support and click the "Contact Us" button at your earliest convenience. Thank you!
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