Taskrabbit Delivery (formally Dolly) Reviews 

4,669
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,538 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and movers for being exceptionally professional, helpful, and courteous, which makes interactions wonderfully pleasant and productive. Consumers note that the service is consistently fast, highly efficient, and well-organized, ensuring that everyday tasks are completed smoothly. However, some customers also noted frustrating issues regarding delivery delays, scheduling difficulties, and unexpected timing changes during their relocation experience. A few reviewers experienced damaged items such as torn fabric and scratched surfaces, alongside occasional communication gaps when trying to reach customer support. Some people also felt that communication regarding arrival times could be improved to avoid unnecessary confusion.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that the workers are professional, kind,... See more

Service

People report positive experiences with service, highlighting courteous staff who handle belongings with care... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the professional, quick,... See more

Product

Reviewers mention ambiguous feedback about product, noting that while some consumers received their items... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praised the helpful cooperation, professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery itself was perfect. The deliverymen were professional, quick and did not even touch a wall. The computer logistics behind the delivery were very wonky, to the point that it was anno... See more

Rated 4 out of 5 stars

Overall great experience. Went about as smooth as possible however I wish I could see the taskers ratings when they accept the job so I had an idea of who’s coming. I felt nervous not really knowing... See more

Rated 4 out of 5 stars

The movers were ni e, friendly and professional. I purchased a sofa and 3 mirrors from homegoods. I noticed the black fabric on the bottom of the sofa is ripped and the brown paper on one of the mir... See more

Rated 5 out of 5 stars

I know it sounds crazy but I used task rabbit moving three times this week … first a quick trip to pick up a treadmill at a Sporting goods store … done within 3-4 hours .. then a small move and then a... See more


Company details

  1. Delivery Service
  2. also in
  3. Courier and Delivery Service
  4. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

All reviews

(4,669)

2,509 reviews in the last 12 months

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Rated 1 out of 5 stars

Can't cancel using Android? What?

I went to app to cancel a job. The job did not appear, so I assumed my wife canceled. Days later I get a call the guys are 15 min away! Called CS and was told the job was not canceled! I replied it doesn't show on my app. They asked if I used IOS or Android. I replied Android. Oh, the rep said, we don't support Android to cancel. I said really? It's 2026, almost 2027! 46% of people in the USA use Android!! I was informed I would be charged for the whole job. But we'll give you $30 off your next job. Unacceptable!

October 13, 2026
Rated 2 out of 5 stars

Unfortunately did not arrive during…

Unfortunately did not arrive during expected delivery time window. This pick up was scheduled at 11:00am at Ikea, abiding by the 90min time buffer allotted for the task I scheduled The task rabbit team members delivery time to be from “2:30pm-4:30pm”, my item wasn't picked up from Ikea until 6:21pm, delivered roughly around 6:40pm. The task team member however did help me move my item up one flight of stairs inside my home.

October 17, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi Jared, 

We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 4 out of 5 stars

Overall great experience

Overall great experience. Went about as smooth as possible however I wish I could see the taskers ratings when they accept the job so I had an idea of who’s coming. I felt nervous not really knowing who’s showing up but they were great and got the job done, and it wasn’t an easy move!

October 17, 2026
Rated 5 out of 5 stars

Amazing service and professionalism

Great communication, they were on time, very professional and had a great attitude. The move went very smoothly and they adapted amazingly well to a less than ideal load out situation. Highly recommended, and I would absolutely use them again!

October 16, 2026
Rated 1 out of 5 stars

The movers were two hours later than…

The movers were two hours later than their scheduled time. By the time they arrived, we didn’t need moving help, we had basically finished moving all of our items. I hired two helpers and didn’t meet one of them. They also set the task to “in progress” over an hour before arriving at my home. This is a scam, I will not be using this service again.

October 17, 2026
Rated 5 out of 5 stars

Amazing Mover Marvin

Marvin was extremely professional, helpful, kind, and responsible. I really enjoyed working with him and will definitely want to hire him in the future if I need to move again. Whether a piece of furniture or a big, Marvin is the guy. 5 stars all the way through

October 17, 2026
Rated 5 out of 5 stars

The two fellows who came were on time

The two fellows who came were on time, professional and delivered my item without a hitch.

These guys were great. They were personal and after they left, I never gave a moment thought to whether or not my item would arrive safely.

That’s the kind of confidence they inspired.

October 16, 2026
Rated 5 out of 5 stars

Was extremely helpful last minute to be…

Was extremely helpful last minute to be able to have help moving my stuff when my original plans fell through. Was a decent price! Prevented me from hurting myself and being an inconvenience to others. Will definitely use task rabbit again, and spread the word.

October 16, 2026

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