Tatami Fightwear Reviews 

I have ordered to a wrong address (why not). The cs team was supportive with clear and straightforward communication causing no confusion.

Big Tatami fan, had a minor issue, contacted Tatami.
Ryan from customer support, dealt with it immediately and went over and above.... Can't complain at all and I will remain a big Tatami fan. Thanks Ryan.

Had an extremely fast and pleasant response from Karen. My issue was sorted immediately with no snags. Can’t recommend enough!

I have purchased two Jiu-Jitsu GIS from Tatami Fightwear this year. I love their products. My latest purchase had a small quality issue. Tatami dealt with, and resolved the issue swiftly, professionally and without any unnecessary Jibba Jabba! A breath of fresh air these days, Thank you Shelby, Great job!

BR
Mike T

Everything was smooth until the package arrived in Germany and the local courier ran into some issues. I was worried it would become a long story, but Karen from Tatami support stepped in immediately.
She was incredibly proactive, taking charge and sorting out the mess with the local delivery service for me. It’s great to see a brand that has your back even when things go sideways on the last mile (through no fault of their own!).
Super friendly, fast, and definitely went above and beyond. If you want top-tier gear and support that doesn't leave you hanging, Tatami is the place. Huge thanks to Karen – 10/10 service!

Karen was very quick in answering my questions, overall, customer service is excellent.

Brilliant service! I forgot an item, sent a quick email, and it was added to my order no problem at all. Shelby responded within 5 minutes of the email. Great customer service. 👏📧 #Service #Email #Customer

Shelby and Karen from the support team were incredibly responsive and helpful with questions and help I needed with my order.
They were very prompt in their responses and taking action it was amazing!
Thank you so much! ☺️

Fantastic customer service. Easy to contact and team are great to communicate with. Products are great aswell

I had a problem with a product, and Shelby handled the return process very smoothly through email communication with me.

Excited for my new gear! Shipping was fast to Canada. I did have a concern with my order but customer service was very helpful and got it sorted out right away. Thank you to Shelby and Ryan in particular :) will definitely order again

Shelby replied really fast with all needed information!
I hope this kind of customer service are everywhere else

Shelby helped with my order right away, I’m excited to the brand for the first time(:

Awesome brand with even more awesome customer service (cudos to Shelby!) I’ll be buying from them again :)

Thank you to all the tatami team who are incredibly fast and respectful thanks to Shelby

Great product (white Estilo gi)! Great service! 5 stars!

Avoid this shop if you are in the EU. They use a .eu domain to look like a European-based business, but they ship from the UK. While they claim to cover taxes, they hide "ancillary and administration fees" in the fine print. I was hit with an unexpected 17€ charge from FedEx upon delivery. This lack of transparency is unacceptable. Won't be buying again.

I had an issue selecting the size for my purchase, and Shelby was very kind and helped me right away 😊

I reached out about getting a replacement BJJ gi, after mine ripped and Karen handled the entire thing with unbelievable efficiency. I didn’t even have to send more than one email — she picked it up straight away, sorted everything without any hassle, and kept the whole process smooth and stress‑free.

It’s rare to find someone who’s not only quick but genuinely thoughtful in how they help. Thanks to Karen, I had my issue resolved almost instantly and could get back to training without any delays.

She’s an absolute star

Prompt and excellent customer service