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Did not receive the product and they don't have any insurence policy to protect the client.
So basically, I lost my money and the Customer (not) care do not answer me...
I do not recommend this company to buy a tatami for your kid
This is a scam. They never delivered my item “delivery failure” and never refunded the money. This is theft
The play mat looks very cheap and stinks of chemicals when you open it. There are no labels on the play mat so it is not certified as the company says. Tatami Kids is not Japanese as they want you to believe on the website. It is sent from china and it seems to be a big fraud. There are several play mats on the internet that looks like this and are Chinese companies pretending to be european, Japanese or american to sell very cheap and not certified play mats very expensive.
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