Tate Oil Reviews 

322
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We've used Tate Oil for several years now. Recently (just before the current oil price got out of hand), we placed an order on a 10 day delivery. Tate Oil delivered today, on promised date and a... See more

Rated 5 out of 5 stars

When I called first thing this morning, having run out of oil totally (If only I hadn't missed your call last week!), Matty told me he'd look into when I could get delivery and call me back. I was so... See more

Rated 5 out of 5 stars

Our Account Manager, Matthew Rawes is great at his job. Rate/lead time requests are quickly answered enabling me to get a fuel order placed without faffing around. Tate Oil always deliver when they sa... See more

Rated 5 out of 5 stars

We've been really impressed with the service from Tate oil, particularly with our diesel deliveries, which have always been prompt and reliable. A big shoutout to our account manager Stacey cousins wh... See more

Company details

  1. Fuel Supplier
  2. Diesel Fuel Supplier
  3. Farm Equipment Supplier
  4. Gas Station
  5. Heating Oil Supplier
  6. Kerosene Supplier

Written by the company

We’re a family-run, Yorkshire-based fuel supplier specialising in heating oil, diesel, red diesel, lubricants and additives. With over 50 years’ experience, we pride ourselves on being the same hard-working fuel supplier we were back in 1972. Reach out and get in touch with us today about your domestic, agricultural and commercial fuel requirements.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(322)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Friendly Service

Always get great service from Tate- we have dealt with Scott recently and he is very helpful, well informed and friendly- thank you Scott

December 12, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

You made Scott's day by leaving a review, thank you.

Rated 5 out of 5 stars

What a great company…

I have just placed my last order because we are moving to a gas fuelled house.
We have dealt with Tates for 20 years and they have never, ever let us down.
We live in an isolated spot and drivers always find us. The sales staff are knowledgeable and courteous and the drivers likewise.
I cannot recommend Tates highly enough.
Jane Heller

December 7, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Thank you Jane, it is great to hear we have provided you with such a reliable service. Thank you so much for your custom over 20 years!

Rated 5 out of 5 stars

SIMPLY THE BEST

Simply the best Oil company out there. They do what they say they will and they do it when they say they will ! and they do it with a smile :)
I deal with Matty Rawes and Tamsyn Ayre. They are a fantastic credit to Tate oil and both are always so helpful and quick to reply.
We are all in stressful times at the moment with energy costs , but both Matty and Tamsyn do their very best to make the process of ordering oil as easy as possible.
Thank you both.
Nick Ineson

November 24, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Thank you so much for writing a review Nick. It's a great end to a busy week for Matty and Tammi.

Rated 5 out of 5 stars

Pleasant driver despite challenging access, great customer service & competitive prices!

Just wanted to say a big thank you to Tate for their good customer service and especially to the driver (Andrew Parr) that came to my house this morning to deliver my oil.

I had been using another firm for a while and the man that always comes is so grumpy and complains about the access every time (which to be fair isn’t the best but I always ask for the smaller tanker as the bin wagon manages ok).

I got fed up of it so looked around and chose Tate. Andrew was so cheerful and pleasant despite the awful weather.

I also got a text beforehand saying they were coming as I requested in the instructions and Andrew followed it up with a phone call (which I missed) and then another one informing me he was 20 minutes away.

I didn’t know the drivers name so I used messenger to ask and once again very quick and pleasant service.

Great service and the price was competitive too!!

November 15, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Thank you so much for your review, it will make Andrew's day!

Rated 5 out of 5 stars

Ben could not have been more helpful in…

Ben could not have been more helpful in setting up an account and explaining everything, fuel delivered the day after ordering. Driver telephoned to say delivery complete. Courteous and friendly service.

November 10, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Ben was really chuffed reading your review. Thank you for taking the time.

Rated 5 out of 5 stars

Excellent customer service from Kieran

I have just placed my first order for oil with Tate Oil and the service received from Kieran was excellent, he made the whole process so easy and straightforward. He was very helpful and explained the process clearly and was very polite and friendly. Thanks very much to Tate Oil and especially Kieran for such brilliant customer service.

October 20, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Kieran was really happy that he could help you out. Thank you for leaving us a great review.

Rated 5 out of 5 stars

Great Customer Service!

After the delivery of our heating oil this morning, I needed to call Tate Oil to sort an administrative issue and spoke to Matty. I found him extremely helpful and the issue was resolved very quickly, Great customer service.

October 4, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Thank you for taking the time to write a review, I will pass on your compliment to Matty.

Rated 5 out of 5 stars

Thanks to Stacey for reminding me to…

Thanks to Stacey for reminding me to dip my tank periodically and always a pleasure to talk to.
And thanks to Ian Hope our favourite tanker driver.

September 6, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Stacey was made up when she read your review, thank you for taking the time to write this.

Rated 1 out of 5 stars

dissapointing service and price

when prices rocketed! i phoned up for my usual delevery as i was with them for years i was told they could not supply me any for at least 2weeks and bill would be sround 1200.00 and that in 2 weeks it could be even more . i explained i had 2 babys in hous cooked on oil aga hot water on oil heating on oil they said they could not help i phoned crown oil explained circumstances and they delivered oli to me by end of week at 200.00 less . loyalty?

August 19, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Hi Mr Williamson, thank you for taking the time to leave a review as we appreciate all feedback to better our service. I can only apologise that we couldn’t get your delivery out to you sooner than requested back in March. Unfortunately at the time this was right in the midst of the fuel crisis and we had to extend our delivery windows to 2-3 weeks due to allocation issues and a huge influx of deliveries after Russia invaded Ukraine. What wasn’t explained on the call is that the quoted guide price also had the potential to come down but at the time the price of oil was rising over 10ppl per day so if Crown Oil were able to get a delivery out to you sooner this does explain why they could offer a cheaper price. It was an extremely unprecedented time in the oil industry and we have spoken to the staff member who took the call to offer extra training in picking up that this was an emergency and what steps we could have taken to try and get this delivery out to you sooner.

Rated 5 out of 5 stars

Marcus couldn’t have been more helpful

Marcus couldn’t have been more helpful. He went the extra mile when setting up our account and was professional and friendly and made it hassle free. Highly recommend Tate.

May 9, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Oh my goodness, thank you so much for your review, you've made Marcus' day!

Rated 5 out of 5 stars

Absolutely fantastic service from tate…

Absolutely fantastic service from tate oil.. we had run out of oil and they swapped things about delivery wise do we could get some oil ASAP...and they even offered to send an engineer free if the boiler wasn't working; as it was probably air locked .. I cannot thank this company enough! We've used tate oil for years and they've been brilliant.. I cannot praise and thank them enough!

May 5, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Miss Lawman, thank you so much for taking the time to leave a review and thank you for your business!

Rated 5 out of 5 stars

Excellent Company

My go to company for all my fuel needs. I have ordered from Tate Oil with my previous employer and still continue to use them within my new employment. The customer service is fantastic, I have always dealt with Stacey Cousins, who has always been there for us as a business, always going the extra mile and she always offers competitve if not cheaper prices. Very highly reccomended.

April 11, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Hi Emma. Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

Went above and beyond

went above and beyond to help a family in need after boiler juice let us down and ran to the hills. I cant thank you enough

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Superb response

Superb response. Having been shafted by Boiler Juice, Tate oil came to the rescue and scheduled a delivery for me. I'm really thankful as the situation was getting desperate.

March 11, 2022
Unprompted review
Tate Oil logo

Reply from Tate Oil

Hi Andrew, thank you for leaving us a review and thank you again for your business. It has been a very difficult week in the fuel industry for everyone, but I'm glad we could help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look