Tates Reviews 

1,270
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The salesman Conor was so helpful he went out of his way to explain everything. Even called me out of business hours. The car was in a fantastic condition following the pre sale work. I would certai... See more

Rated 5 out of 5 stars

Sol Blakey has handled my Motability application from start to finish, has been flexible & helpful throughout & tool time to show me all the features of my new adapted C3 Aircross with advice on cha... See more

Rated 5 out of 5 stars

We’ve had our new car 13 months - Our contact with Peugeot, Sol,was excellent. Thorough, explained everything and well considering we hadn’t owned an all electric car before. Polite and helpful, a... See more

Rated 1 out of 5 stars

Absolute rip off, quoted £700 for first service on a vauxhall vivaro. Rang two other vauxhall dealers in the area and was quoted under £300. The women on reception was friendly but obviously doesn't k... See more

Company details

  1. Car Dealer

Information provided by various external sources

For nearly 100 years, Tates Cars have been at the forefront of the motoring industry. Customers across Crawley, Brighton, Gatwick, Pyecombe and Redhill have been coming back to us time and time again to buy their new cars, vans and for aftersales services


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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,270)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchasing new car

Professional Knowledgable service throughout purchasing my new car. Communication at all stages of ordering and collecting.

September 5, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

New car purchase.

I ordered my new car in May this year, I was told a factory build would take 5-6 months, but I was so happy when the car was delivered to site three months later,the whole sales team at tates Crawley were so professional and very helpful they kept me fully informed every few weeks, handover was great along with a good level of aftersales follow up.

I would highly recommend tates Crawley if your looking to buy a new car.

August 28, 2023
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Reply from Tates

Thank you Mark for your positive comments, it is always nice to receive feedback about our colleagues and the good levels of customer service they deliver. We pride ourselves on exceptional customer service and we are pleased that we achieved this for you. Hope you are enjoying your lovely new car.

Rated 5 out of 5 stars

Purchase of car

Excellent service from Dan Fogg (Tate's Pyecombe) when I recently purchased a car; polite and very professional.

August 25, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Great service

Great service

Many thanks for all the care and attention to detail when we purchased our new car

Special thanks to Max

August 9, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

I have always had outstanding service …

I have always had outstanding service from James and Callum at Tates Portslade. Which is why i am onto my fourth car from them now. I would not buy from anywhere else. They are most efficient, knowledgeable and care about the service they give.

September 3, 2023
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Reply from Tates

Thanks very much for both your valued custom and your excellent feedback - We do all work as a team to ensure that our customers feel relaxed and enjoy their car buying experience so we'll be very pleased to share your review with James and Callum.

Rated 5 out of 5 stars

Very professional service

Ian in Hyundai sales is great no pushy selling just well informed advice from all that work there. I would
Highly recommended them

August 28, 2023
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Reply from Tates

Thanks Warren for both your valued custom and your excellent feedback - We do all work as a team to ensure that our customers feel relaxed and enjoy their car buying experience so we'll be very pleased to share your review with Ian.

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. We have just bought our third car from you.

August 31, 2023
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Reply from Tates

Thanks Carolyn for taking the time to review Tates. We really appreciate it.

Rated 4 out of 5 stars

Sportage

Very helpful and no heavy sales spill

August 11, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Great experience purchasing my new…

Great experience purchasing my new Citroen , Callum was on point every step of the way. Will definitely be a return customer.

September 3, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 3 out of 5 stars

Purchased without a hitch after sales not a happy bunny

I would like to give the reasons for giving a 3 star rating I was very impressed with Max(5 Star ⭐️) Sales Executive unfortunately there was a minor part missing which was a dust cover for one of the usb ports 4 months later I'm still waiting for this to be rectified, also the car was in the bodyshop whilst in there the parcel shelf where it is secured the retaining part in the boot was bent & still waiting for that to be replaced, after sales service just 1star

September 3, 2023
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Reply from Tates

Thank you for taking the time to review. I’m so sorry to hear you haven’t had a positive experience; I can assure you that this isn’t the customer service we do aim to provide. I have passed this over to Max who is going to personally follow up with service for you.

Rated 5 out of 5 stars

Ian and Max are just great

Ian and Max are just great! They are the main reason we bought our latest Hyundai from them instead of another dealer closer to where we live.

July 1, 2023
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Reply from Tates

Thanks Linda for taking the time to review Tates. We really appreciate it. Ian and Max will be chuffed.

Rated 5 out of 5 stars

The right car at the right price

The car was the age/price/mileage we were looking for and a more recent model of our current car, which we knew would be able to manage all the trips we would need to do.

April 21, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Would recommend

Friendly sales without the hard sell. Have been a customer of Tates for years and I'm happy with the level of service. Nothing bad to say if you go in with realistic expectations!

July 20, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Very efficient in all aspects of the sale

Very efficient in all aspects of the sale and found Ian easy and pleasant to deal with.
Just waiting for clarity how to get the i10 information system to recognise the national speed limit sign but hoping that will be sorted soon. Many thanks

July 31, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Very helpful car sales staff

The attention given to us by Ian Stock was second to none. It was the fourth car we have bought from him and we trust him completely.

July 31, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it. I will pass your kind words on to Ian.

Rated 5 out of 5 stars

Friendly and helpful

Friendly, helpful staff from the minute we stepped foot in the showroom. Very different to other garages that we had visited in the area. This is my first Citroen but so far I have been absolutely delighted with it.

June 14, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

I have had a good experience

I have had a good experience with tates cars. My finance agreement was coming to an end on my citroen car. I went into the store and Callum went through different options of new cars. Whilst i was waiting for my new car i was kept in the loop. When it came to collect my new car and hand my old car in the change over was swift, no issues at all, everything was explained very well. Callum was very friendly along with his other members of the team. Nothing's ever too much and always happy to help and always just a phone call away.

July 25, 2023
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Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

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