Taxfix UK (formerly TaxScouts) Reviews 7,285

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and exceeding expectations, making tax affairs straightforward and stress-free. Many highlight the staff's professionalism, knowledge, and quick, clear communication, which helps ease anxieties about tax submissions. The user experience is frequently described as easy and intuitive, with a platform that simplifies the entire process. Reviewers also appreciate the fast response times and the overall excellent customer service provided. However, some customers mentioned occasional delays in processing documents and answering questions, taking longer than the promised 48-hour response time. A few people also felt the service lacked a personal touch and that the advice provided was sometimes incorrect, requiring corrections.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

User experience

Reviewers express high satisfaction with the user experience, consistently describing the platform as... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient service.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,285)

996 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Quick Accounts

Been using tax fix for quite a few years now. I'm a sole trader so don't have a massive amount of paper work but my tax return is normally ready to submit within 24 hrs of supplying my paperwork.

April 14, 2026
Rated 5 out of 5 stars

Happy customer for over 5 years!

I’ve been using Taxfix (formerly TaxScouts) since the 2019/20 tax year, and the service has been consistently excellent.

What really stands out is the continuity and quality of support. I’ve had the same accountant, Sadia, throughout the years, even after the transition to Taxfix, which has made a real difference. She provides clear, practical advice and makes the whole process straightforward and stress free.

Over the years I’ve developed a simple income and expenses schedule, which, together with her guidance, makes the entire process smooth and efficient.

The platform is easy to use, communication is prompt, and everything is handled efficiently from start to finish. It turns what can be a complicated and time consuming task into something simple and well managed.

I would highly recommend Taxfix to anyone looking for a reliable, professional, and user friendly tax service.

April 13, 2026
Rated 5 out of 5 stars

good

good. harrison is a great asset for many years of filing. he is a wealth of knowledge and experience.

April 17, 2026
Rated 5 out of 5 stars

Best in class!

Lightning fast turnaround and great user friendly website ... Exactly what you need when dealing with HMRC.I'd give 6 stars if i could! I know which company ill be returning to next tax year!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Buy cheap pay dear

Buy cheap pay dear, so many mistakes, so much unnecessary stress! These so called accountants are barely out of nappies!

April 17, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Angela,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the stressful experience you had with our service.

We understand that accuracy and trust are essential when it comes to tax matters, and we sincerely apologise for any mistakes and for the frustration this has caused. The level of service you described is not the standard we strive for, and we regret that we failed to provide the reliable and straightforward process we promise.

We would appreciate the opportunity to look into what happened. If you haven't already, please contact our team at support@taxfix.com with the email address you registered with. This will allow us to investigate your case personally and understand what went wrong.

Once again, we are very sorry for your experience. We value your feedback as it is crucial in helping us to improve.

Best regards,

Taxfix

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look