I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more
Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more
I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more
Company details
Written by the company
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Contact info
United Kingdom
- support@taxfix.com
- taxfix.com/en-uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Getting our annual tax returns sorted…
Getting our annual tax returns sorted out remains a straightforward activity with Taxfix, combining a digital process and working a real accountant.
June 28, 2026
Outstanding service provided by Lisa at…
Outstanding service provided by Lisa at Taxfix. Highly recommended
June 29, 2026
Brilliant experience
Brilliant experience. The accountant that was assigned to me was able to complete our return with very short notice to deadline. Thank you very much for a smooth and efficient service.
June 28, 2026
Quick and efficient
Quick and efficient, good VFM. Farai communicated helpfully and gave good advice
June 18, 2026
Great communicator and very helpful
June 18, 2026
Phil from Taxfix is highly recommended
Phil has looked after both mine and my husbands tax affairs for 3 years now, he is always spot on and quick to answer questions - he is highly recommend by us
June 24, 2026
The service received and the speed of…
The service received and the speed of response to queries was very good.
June 24, 2026
Happy with the service
Jon Dell is my designated accountant. He was very on the ball and submitted my accounts at short notice. Thanks Jon, thanks Taxfix
June 24, 2026
Taxfix as always
Taxfix as always, have been very helpful with myself assessment taxes. This the second year that Ms Suzanne Booty has done my taxes with professionalism and efficiency.
Very happy thank you.
June 23, 2026
Tony
Tony, was amazing and very tempestive in reply and assist us in the Tax Return, super recommended
June 23, 2026
Lilian Skinner prepared my Self assessment.
Lilian Skinner prepared my Self Assessment tax return, which was quite complex due to some specific personal circumstances. Throughout the process, she was patient, and knowledgeable - She took the time to explain everything clearly, outlining each step I needed to follow and ensuring I understood the process. Her expertise and attention to detail gave me complete confidence that everything was being handled correctly and I would highly recommend Lilian to anyone looking for reliable and supportive tax advice.
January 15, 2026
Unprompted review
Straightforward and quick
June 22, 2026
Accountant was very slow to prepare self assessment.
Accountant was very slow at processing my document, preparing the tax return and answering my questions. Tax fix promise to answer within 48 hours - my accountant took over a week (and that was with me prompting and sending multiple emails to both taxfix and the personal accountant). Wouldn't use again.
May 1, 2026
Unprompted review
Reply from Taxfix UK (formerly TaxScouts)
Hi Rachel,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you experienced with your self assessment service.
We understand how frustrating it is when communication is slow, and we sincerely apologise that the service you received did not meet the 48 hour response time we aim for. Having to send multiple prompts for an update is not the efficient and supportive experience we want for our customers, and we regret that we fell short in your case.
This is not the standard of service we strive to provide, and we appreciate you bringing this to our attention. If you would be willing, we would like the opportunity to look into this further. Please contact us at support@taxfix.com with your registered email address so a member of our team can review your case personally.
Once again, we are very sorry for the frustration this caused. Your feedback is invaluable as it helps us to improve.
Best regards,
Taxfix
Really appreciate how your service…
Really appreciate how your service carry out.Helpful and really approachable if i have some questions I will definitely recommended you service for my family and friend.
June 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.