Taxfix UK (formerly TaxScouts) Reviews 

Excellent job done, thanks Farhad.

Very happy with the service and speed it was all completed. Would highly recommend.

Kabilan was so so helpful - cant recommend enough!

Thanks so much for your patience with me. I have been late in my reply and you are always around. Great work!

Taxfix was recommended to me as a good, reliable service. I signed up partly because of a specifically recommended accountant. What followed was a catalogue of failures.

1. Broken customer journey — £129.35 + £139

I initially paid £129.35 for an annual tax service when what I needed was a £139 on-demand consultation. The website offered no clear route to the correct service. I had to contact customer support just to make the consultation option appear.

2. Dysfunctional booking interface

Even after paying, booking was impossible. Confusing document-upload requirements, unclear instructions and a calendar showing no available dates for the next three months. The website repeatedly obstructed access to the service.

3. Six days of delays, driven forward only by my repeated chasing

21 October: Requested urgent tax advice.

22 October: Contacted customer support specifically to verify that I was following the correct process and not wasting time waiting for the wrong thing. I was advised to wait. An opportunity to identify and resolve the problem was missed.

23 October: After two days, the accountant finally replied, confirmed his willingness to help and requested my availability. I responded within 13 minutes. No appointment followed.

26 October: With nothing booked although provided availability across the whole day, I contacted support again. Only after further chasing was the consultation option activated. The booking interface still offered no workable appointment. Support then informed me that my chosen accountant was unavailable for consultations. More apologies and promises, no resolution.

27 October: Taxfix confirmed he had no capacity and reassigned me to another accountant, despite my explicit objections.

Every meaningful step required my intervention. Even this six-day timeline was the result of persistent chasing, not proactive service. Without my repeated follow-ups, there was no clear indication of when, or whether, the situation would be resolved.

4. No meaningful attempt at customer retention

Despite knowing the urgency, the technical problems and my mounting frustration, Taxfix offered no substantive remedy for the failed experience. Its response was to reassign me to an accountant I had not chosen, precisely what I had warned would prompt me to leave.

When I refused and demanded a full refund, it was processed. No meaningful attempt was made to address the lost time or restore my confidence in the service.

5. The customer promise was never fulfilled

After paying £268.35 across two services, I received no consultation, no substantive tax advice and no workable solution. The refund has been initiated, but the time wasted cannot be recovered.

This was not one technical glitch. It was an end-to-end failure of website usability, customer journey design, operational coordination, responsiveness and customer care.

I came to Taxfix on a recommendation, expecting professional advice and efficiency. Instead, I spent six days chasing a company to deliver a service I had already paid for.

The money is refundable. The wasted time, missed opportunity and lost trust are not.

Quick, efficient and easy process to file taxes

Takes all the worry about filling in tax return form. Quick to respond to any queries. Highly recommend Tax Fix.

They deliver exactly what they say they will deliver. You provide them with the required documents and information and they deliver a tax return within 24 hours. Tom has been brilliant and two years in a row!

Daniel Roper has done an excellent job (once again). Super eye for detail. Works superfast and has a reassuring approach. Thank you Dan

Quick replies from my assigned accountant.

My accountant, Lee, sorted out the quagmire of self-assessment well and swiftly. Twice. I would strongly recommend the company.

Clear, responsive and cost effective service for completing and submitting my tax return, with sensible and accurate advice from Rhian Davies.

Efficient and effective support from Tom. Responsive and helpful with questions.

If you are happy with full automation, then this service is 2nd to none. The platform works very well. For those who need guidance and help, it's not for you. That said, I had a great customer support experience, and I can't fault the company for resolving my issue. Thank you

This was my first year using Taxfix but the whole process went very smoothly and I will be happy to use them going forward and recommend them to others.

For two years I’ve used Tax Scouts and I’ve been happy with the work.

Unfortunately, this year I was assigned a new accountant with TaxFix and have been hugely disappointed. The accountant wasn’t very communicative regarding some of my queries and produced a return with such significant errors that I’d have been paying nearly £1000 in tax instead of the approx £17 I owe! When querying this I wasn’t told how the error occurred and a fairly patronising and unhelpful conversation ensued.

Having lost confidence, I requested a new accountant, this was agreed and I can confirm the new return is correct. The service from the new accountant is vastly different, they are communicative, helpful and explained my queries (which is only fair given that I’m paying for them to do a job that I’m not able to do myself!)

It turns out the accuracy clause in the terms and conditions only kicks in if the accountant (and you) file the return with errors in it meaning you pay the wrong tax, but you get your money back for the tax return. It seemed backwards so I requested a refund and on this occasion they agreed due to the hours I evidenced having to sort out the errors from the first tax return.

Customer support were helpful and tried to resolve my queries but I feel it should never get to this point when trained professionals are being paid to carry out work.

I feel your experience will depend massively on who your accountant is so can only provide 3* and may look elsewhere for a more personal approach next year which is a shame.

Fast easy service using the accountant that we used last year. Filed everything and received quick replies. Job done

I’d been putting off my Self Assessment, but Taxfix made it easy. I was matched with Katherine, who was responsive, explained everything clearly and took the time for a call. She was thorough and picked up reliefs I didn’t know I could claim. Highly recommend.