Taxfix UK (formerly TaxScouts) Reviews 7,164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being straightforward, efficient, and easy to use, especially for those who find tax matters complicated. Many highlight the exceptional staff and accountants for their professionalism, helpfulness, and ability to answer queries quickly and clearly, making the process seamless. The user experience is frequently described as excellent, with people appreciating the platform's simplicity and the quick response times. However, some people were dissatisfied with the responsiveness of their assigned accountants, mentioning slow replies and the need to continuously chase for updates. A few reviewers also noted that poor response times led to missed deadlines or incomplete submissions, causing frustration and additional effort.

What people talk about most

Service

People report positive experiences with the service. Many customers praise the rapid, professional, and... See more

Staff

Users describe positive interactions with staff, frequently praising their helpfulness, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the platform's ease of... See more

Response time

Consumers generally express satisfaction with response times, often highlighting rapid and professional... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using tax fix for quite a few years now. I'm a sole trader so don't have a massive amount of paper work but my tax return is normally ready to submit within 24 hrs of supplying my paperwork.

Rated 5 out of 5 stars

I’ve used this company for several years now and I’ve always found the experience to be straightforward and pleasant. They take the pain out of tax, which for me is great because I find it difficult a... See more

Rated 5 out of 5 stars

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... See more

Rated 5 out of 5 stars

Tax returns made easy! Was a very clear and straightforward process, and amazing having an accountant on hand for questions. I always got a quick response, even though I was very last minute before th... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Happy customer for over 5 years!

I’ve been using Taxfix (formerly TaxScouts) since the 2019/20 tax year, and the service has been consistently excellent.

What really stands out is the continuity and quality of support. I’ve had the same accountant, Sadia, throughout the years, even after the transition to Taxfix, which has made a real difference. She provides clear, practical advice and makes the whole process straightforward and stress free.

Over the years I’ve developed a simple income and expenses schedule, which, together with her guidance, makes the entire process smooth and efficient.

The platform is easy to use, communication is prompt, and everything is handled efficiently from start to finish. It turns what can be a complicated and time consuming task into something simple and well managed.

I would highly recommend Taxfix to anyone looking for a reliable, professional, and user friendly tax service.

April 13, 2026
Rated 5 out of 5 stars

good

good. harrison is a great asset for many years of filing. he is a wealth of knowledge and experience.

April 17, 2026
Rated 5 out of 5 stars

Best in class!

Lightning fast turnaround and great user friendly website ... Exactly what you need when dealing with HMRC.I'd give 6 stars if i could! I know which company ill be returning to next tax year!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Buy cheap pay dear

Buy cheap pay dear, so many mistakes, so much unnecessary stress! These so called accountants are barely out of nappies!

April 17, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Angela,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the stressful experience you had with our service.

We understand that accuracy and trust are essential when it comes to tax matters, and we sincerely apologise for any mistakes and for the frustration this has caused. The level of service you described is not the standard we strive for, and we regret that we failed to provide the reliable and straightforward process we promise.

We would appreciate the opportunity to look into what happened. If you haven't already, please contact our team at support@taxfix.com with the email address you registered with. This will allow us to investigate your case personally and understand what went wrong.

Once again, we are very sorry for your experience. We value your feedback as it is crucial in helping us to improve.

Best regards,

Taxfix

Rated 3 out of 5 stars

Expensive

I use them for my self assessment and company tax return. Be aware that they charge for every tiny extra thing.

April 23, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Maigret,

Thank you for your feedback and for trusting us with both your tax returns. We're sorry the pricing felt unexpected.

Our service covers a defined scope, which is outlined in your letter of engagement. If any work falls outside of that, accountants may quote for the additional time and resources involved. We're sorry if this wasn't made clearer from the start.

If you'd like to discuss this further, please don't hesitate to reach out to us at
support@taxfix.com
and we'll be happy to help.

Best regards,
Taxfix

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