Taxfix UK (formerly TaxScouts) Reviews 

7,489
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,012 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention how simple the digital platform is to navigate and how wonderfully supportive the professional accountants are during the entire process. Customers genuinely appreciate the fast response times and seamless assistance received when completing their annual tax returns smoothly. Some reviewers were not happy with the overall communication, noting delayed replies, prolonged waiting times, or completely ignored messages from their assigned representatives. A few other consumers also felt that specific inquiries were unfortunately met with unexpected additional charges or insufficient guidance when handling complicated tax matters.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting quick response times, excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising accountants for being extremely efficient,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and very easy process for... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround on queries... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a smooth process with great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever que... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,489)

979 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely worth it!

It's the second year running that I have used Taxfix to complete my self-assessment. I wouldn't dare try to fill in the form myself! I like having the peace of mind brought by knowing that it has been completed by someone who knows what they're doing, and it's all done and dusted for another year. Lilian Skinner has been my accountant on both occasions. She is super-efficient and has been really helpful with answering questions and accommodating my requests. Lilian even got back to me to help me out with a question that I messaged her with six months after submitting my 2024-25 return! A great service for a decent price.

August 25, 2026
Unprompted review
Rated 3 out of 5 stars

My 2024/25 CGT calculation was off by almost £10k!

My 2024/25 CGT calculation was off by almost £10K causing me a lot of effort to idenitify and correct.

Taxfix eventually arranged a free amendment through a different accountant, which I appreciate. However, its complaint handling has been poor. I submitted a formal complaint and Accuracy Guarantee claim, supplied the requested evidence the same day, and followed up twice. Apart from an initial acknowledgement, my emails requesting a complaint reference, named owner and a decision on the guaranteed refund received no substantive response.

The amendment does not resolve the separate Accuracy Guarantee claim, and the promised fee refund remains outstanding. A tax service dealing with errors of this scale should investigate transparently and respond to formal complaints promptly.

Update 15/09/2026 - there is no follow-ups that TaxFix promised to take in their reply. I still havent's received any reply to my emails about accuracy guarantee.

Update 21/09/2026 - the previous update helped and got refunded.

August 6, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to share this feedback, and I’m really sorry to hear about your experience. We completely understand how frustrating it must have been to discover such a significant discrepancy in your 2024/25 CGT calculation, particularly given the time and effort you then had to spend identifying and correcting the issue.

While we’re glad that we were able to arrange a free amendment with another accountant, we appreciate that this does not address the separate concerns you raised regarding your Accuracy Guarantee claim, the complaint handling, and the outstanding fee refund.

We’d really like the opportunity to look into this properly and establish exactly what has happened with your complaint and Accuracy Guarantee claim. Please could you contact us at support@taxfix.com with your details. Our team can then review the history of the case and make sure this is looked into thoroughly so we can work towards the best possible outcome for you.

We’re genuinely sorry that you’ve been left feeling that your concerns weren’t taken seriously or properly investigated, this is certainly not the level of experience we aim to deliver, and we appreciate you bringing this to our attention.

Kind regards,
Taxfix

Rated 5 out of 5 stars

Working with Bryan gives me complete…

Working with Bryan gives me complete peace of mind. Everything is clear, transparent, and trustworthy. I highly recommend Taxfix and couldn't be happier with their service. I wouldn't want to work with anyone else!

August 29, 2026
Rated 5 out of 5 stars

A fantastically helpful company

A fantastically helpful company. Never had a moment of issue with them and im beyond grateful for their service.

Special thank you to Paul Darcy who handled my most recent tax return. Very fast. Very efficient. Very polite. Amazing value for money.

August 27, 2026
Rated 5 out of 5 stars

Service excellence .

I personally Experienced - turn around time in processing returns is above average, that returns are processed over weekends goes above and beyond what is expected. Thank you Asif from Taxfix.. I am stress free for another year.

August 26, 2026
Rated 5 out of 5 stars

I wish I had used this service sooner!!

I wish I had used this service sooner!!

Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax.
I decided to use taxfix after a poor experience with my previous accountant.

I am amazed at how quickly I received the calculation after submitting my documentation. I was impressed how user friendly the platform is for a novice like me. I was thankful for how responsive the assigned accountant Zak Pandor was with my queries.

10 out of 10, I’ll be back next year and spreading the word in the meantime.

Thanks Zak & Tax Fix!!

August 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look