Taxfix UK (formerly TaxScouts) Reviews 7,170

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being straightforward, efficient, and easy to use, especially for those who find tax matters complicated. Many highlight the exceptional staff and accountants for their professionalism, helpfulness, and ability to answer queries quickly and clearly, making the process seamless. The user experience is frequently described as excellent, with people appreciating the platform's simplicity and the quick response times. However, some people were dissatisfied with the responsiveness of their assigned accountants, mentioning slow replies and the need to continuously chase for updates. A few reviewers also noted that poor response times led to missed deadlines or incomplete submissions, causing frustration and additional effort.

What people talk about most

Service

People report positive experiences with the service. Many customers praise the rapid, professional, and... See more

Staff

Users describe positive interactions with staff, frequently praising their helpfulness, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the platform's ease of... See more

Response time

Consumers generally express satisfaction with response times, often highlighting rapid and professional... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using tax fix for quite a few years now. I'm a sole trader so don't have a massive amount of paper work but my tax return is normally ready to submit within 24 hrs of supplying my paperwork.

Rated 5 out of 5 stars

I’ve used this company for several years now and I’ve always found the experience to be straightforward and pleasant. They take the pain out of tax, which for me is great because I find it difficult a... See more

Rated 5 out of 5 stars

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... See more

Rated 5 out of 5 stars

Tax returns made easy! Was a very clear and straightforward process, and amazing having an accountant on hand for questions. I always got a quick response, even though I was very last minute before th... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Expensive

I use them for my self assessment and company tax return. Be aware that they charge for every tiny extra thing.

April 23, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Maigret,

Thank you for your feedback and for trusting us with both your tax returns. We're sorry the pricing felt unexpected.

Our service covers a defined scope, which is outlined in your letter of engagement. If any work falls outside of that, accountants may quote for the additional time and resources involved. We're sorry if this wasn't made clearer from the start.

If you'd like to discuss this further, please don't hesitate to reach out to us at
support@taxfix.com
and we'll be happy to help.

Best regards,
Taxfix

Rated 5 out of 5 stars

Annual tax return

Tom is great, super efficient and responsive. Always happy to clarify any details. Makes the annual tax submission pain free - thoroughly recommend.

April 18, 2026
Rated 5 out of 5 stars

Duane takes the pain away from my tax strain!

I’ve used this company for several years now and I’ve always found the experience to be straightforward and pleasant. They take the pain out of tax, which for me is great because I find it difficult and frustrating having to deal with HMRC. Top marks to them, worth every penny.

April 18, 2026
Rated 2 out of 5 stars

Charging on top of an agreed fee for a…

Charging on top of an agreed fee for a small business in order to complete service. I didn't expect that…

April 16, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Arthur,

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience regarding the fee for our service.

We understand that unexpected charges can be frustrating, and we sincerely apologise for any confusion this situation has caused. Our goal is to provide a transparent and straightforward service, and we regret that we did not meet this standard in your case.

To provide some context, our accountants only apply additional fees when the work required falls outside the initial scope of the service booked. However, we believe this should always be communicated clearly and ahead of time. If this wasn't the case for you, we sincerely apologise, as clear communication is a pillar of the service we aim to provide.

We would appreciate the opportunity to look into this matter for you. If you haven't already, please contact our team at support@taxfix.com using your registered email address so that we can better understand the details of your situation and provide clarification.

Your feedback is incredibly valuable as it helps us improve our communication and ensure a clearer experience for all our customers.

Best regards,

Taxfix

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