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Taxfix UK (formerly TaxScouts) Reviews 7,282

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and exceeding expectations, making tax affairs straightforward and stress-free. Many highlight the staff's professionalism, knowledge, and quick, clear communication, which helps ease anxieties about tax submissions. The user experience is frequently described as easy and intuitive, with a platform that simplifies the entire process. Reviewers also appreciate the fast response times and the overall excellent customer service provided. However, some customers mentioned occasional delays in processing documents and answering questions, taking longer than the promised 48-hour response time. A few people also felt the service lacked a personal touch and that the advice provided was sometimes incorrect, requiring corrections.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

User experience

Reviewers express high satisfaction with the user experience, consistently describing the platform as... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient service.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quick and easy, painless too!

used TaxFix when their were tax Scouts before always had good service, my Accountant got my tax sorted out quickly and it takes all the worry out of doing my return, now using them for MTD so hoping that goes as easy. There is one thing they could do better.... pay the tax! i dont like that bit.

May 22, 2026
Rated 1 out of 5 stars

only use if you want to get fined by a…

only use if you want to get fined by a tax office. I've got 450 euros in penalties with them and an absolute hell of a customer "support".

May 18, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Leta,

Thank you for taking the time to share your feedback. We are very sorry to hear about the penalty you received and the frustration this situation has caused.

It looks like this review was posted to our UK page by mistake. You will need to speak with our Spanish support team to get this investigated and resolved.

Please reach out to them directly at soporte@taxfix.com so they can assist you right away.

Best regards,
Taxfix

Rated 5 out of 5 stars

Thanks

Thanks. It was so easy, the process and communication is good.
Andy

May 18, 2026
Rated 4 out of 5 stars

Quick & easy process

My accountant, Hannah, made the process really smooth by answering all my questions promptly and with the right amount of detail - not complicating anything unnecessarily! Once I'd completed my bookkeeping, the filing process was quick and easy, and everything was delivered straight to my account area to download. Can recommend!

May 16, 2026
Rated 1 out of 5 stars

Been a customer 4 years.

Been a customer 4 years.
If i go on as a new customer you'll do my tax return for £40 less than as an existing customer. How to lose a customer .... simples

May 16, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Dave,

Thank you for taking the time to leave your review, and for being a customer with us for the last four years.

We’re very sorry to hear about your disappointment with our pricing. We understand how frustrating it can be to feel that your loyalty isn't being recognised, and we sincerely apologise that this has been your experience. This is certainly not the impression we want to give our valued customers.

We would appreciate the chance to look into this for you and discuss your account. If you could please contact our team at support@taxfix.com using your registered email address, a member of our team will be happy to follow up with you directly.

Thank you again for bringing this to our attention. Your feedback is very important to us as it helps us to improve.

Best regards,
Taxfix

Rated 5 out of 5 stars

John Webb from Tax Scouts provided a…

John Webb from Tax Scouts provided a professional and helpful service from start to finish. He was clear, knowledgeable, and made the tax process much easier to understand. I appreciated his attention to detail, quick responses, and friendly approach. I would definitely recommend him to anyone looking for reliable tax support.

May 15, 2026

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