Taxfix UK (formerly TaxScouts) Reviews 7,244

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,071 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent value and professional service provided. Customers highlight the staff's knowledge, thoroughness, and supportive communication, making complex tax submissions straightforward and stress-free. The platform's user experience is frequently noted as easy to use and efficient, with many appreciating the quick response times and seamless process for their tax returns. However, some people mentioned that responses from advisors could be slow, and a few experienced delays in scheduling consultation services. Additionally, a small number of reviewers felt the service lacked a personal touch or that advice was occasionally incorrect without prompting.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, consistently praising the platform's ease of use and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities. I’ve been lucky enough to be represented by the same accountant th... See more

Rated 5 out of 5 stars

I am extremely impressed with Tax-fix and my dedicated accountant, Ibrahim Loutfi, along with the rest of the amazing team who are always available to help whenever needed. Before discoverin... See more

Rated 5 out of 5 stars

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Wo... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent

Excellent, I’ve been using Taxfix / Tax Scouts for a couple of years and it’s easy, quick and simple every year. I’d strongly recommend to anyone

April 23, 2026
Rated 1 out of 5 stars

Money owed to HMRC was completely wrong

I was sent information to say I owed HMRC £5,000+. I paid £1000+ last year. I messaged the person who had prepared my tax return saying it was clearly wrong. He rang me, told me I should have rang him. How could I when there was only an option to message? He then told me that actually HMRC owed me a refund!!! I hope this is the case as I will not be held responsible if HMRC says this is not the case!!!

April 21, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Melanie,

Thank you for taking the time to share your feedback. We are very sorry to hear about the stressful and confusing experience you had with HMRC.

We understand that receiving an unexpectedly high tax bill would be alarming, considering this is much different to the outcome you were expecting and we sincerely apologise for the distress this has caused.

Our accountants draft your returns based upon the information you provide during the uploading documents stage. HMRC, however, have greater oversight and might hold information on your income you might not be aware of. It's not unusual for them to make changes to a filed return.

Sadly calls is not something that's included in our service offerings so apologies for the confusion with your accountant on this.

We would like the opportunity to investigate this further and ensure your submission is correct. Please contact our team at support@taxfix.com with your registered email address, and we will look into this for you as a priority.

We appreciate you bringing this to our attention, as your feedback is crucial in helping us improve.

Best regards,
Taxfix

Rated 5 out of 5 stars

Self assessment made simple

Made the process of compiling and submitting my self assessment very straightforward. I'm not that confident with that kind of thing so its reassuring to know it's been done properly. When I had questions, they were answered promptly and thoroughly.

April 21, 2026

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