Taxfix UK (formerly TaxScouts) Reviews 7,238

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,071 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent value and professional service provided. Customers highlight the staff's knowledge, thoroughness, and supportive communication, making complex tax submissions straightforward and stress-free. The platform's user experience is frequently noted as easy to use and efficient, with many appreciating the quick response times and seamless process for their tax returns. However, some people mentioned that responses from advisors could be slow, and a few experienced delays in scheduling consultation services. Additionally, a small number of reviewers felt the service lacked a personal touch or that advice was occasionally incorrect without prompting.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, consistently praising the platform's ease of use and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities. I’ve been lucky enough to be represented by the same accountant th... See more

Rated 5 out of 5 stars

I am extremely impressed with Tax-fix and my dedicated accountant, Ibrahim Loutfi, along with the rest of the amazing team who are always available to help whenever needed. Before discoverin... See more

Rated 5 out of 5 stars

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Wo... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

good

good. harrison is a great asset for many years of filing. he is a wealth of knowledge and experience.

April 17, 2026
Rated 5 out of 5 stars

Best in class!

Lightning fast turnaround and great user friendly website ... Exactly what you need when dealing with HMRC.I'd give 6 stars if i could! I know which company ill be returning to next tax year!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Buy cheap pay dear

Buy cheap pay dear, so many mistakes, so much unnecessary stress! These so called accountants are barely out of nappies!

April 17, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Angela,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the stressful experience you had with our service.

We understand that accuracy and trust are essential when it comes to tax matters, and we sincerely apologise for any mistakes and for the frustration this has caused. The level of service you described is not the standard we strive for, and we regret that we failed to provide the reliable and straightforward process we promise.

We would appreciate the opportunity to look into what happened. If you haven't already, please contact our team at support@taxfix.com with the email address you registered with. This will allow us to investigate your case personally and understand what went wrong.

Once again, we are very sorry for your experience. We value your feedback as it is crucial in helping us to improve.

Best regards,

Taxfix

Rated 3 out of 5 stars

Expensive

I use them for my self assessment and company tax return. Be aware that they charge for every tiny extra thing.

April 23, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Maigret,

Thank you for your feedback and for trusting us with both your tax returns. We're sorry the pricing felt unexpected.

Our service covers a defined scope, which is outlined in your letter of engagement. If any work falls outside of that, accountants may quote for the additional time and resources involved. We're sorry if this wasn't made clearer from the start.

If you'd like to discuss this further, please don't hesitate to reach out to us at
support@taxfix.com
and we'll be happy to help.

Best regards,
Taxfix

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