Taxfix UK (formerly TaxScouts) Reviews 7,282

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and exceeding expectations, making tax affairs straightforward and stress-free. Many highlight the staff's professionalism, knowledge, and quick, clear communication, which helps ease anxieties about tax submissions. The user experience is frequently described as easy and intuitive, with a platform that simplifies the entire process. Reviewers also appreciate the fast response times and the overall excellent customer service provided. However, some customers mentioned occasional delays in processing documents and answering questions, taking longer than the promised 48-hour response time. A few people also felt the service lacked a personal touch and that the advice provided was sometimes incorrect, requiring corrections.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

User experience

Reviewers express high satisfaction with the user experience, consistently describing the platform as... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and efficient service.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Good until it is isn't

Have used Taxfix (formerly Tax scouts ) for the last 3 years and never any issues until my most recent tax return. Lisa, my accountant, seemed satisfied at the time to use the requested information sent to her to calculate my tax return which ultimately resulted in a rebate. HMRC, having then recalculated the claim sent by Lisa, requested the money back, charged the actual tax due and slapped a late fee on for good measure! (even though my return was filed on time). Lisa's response? Abdicate any responsibility whatsoever, draw my attention to the Taxfix terms and conditions, including my responsibility to check the information, and then blame me for sending her the 'wrong' information in the first place! I'm sure their are some good ones in there but i'll be looking elsewhere next time.

June 21, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to leave a review. We’re sincerely sorry to hear about your recent experience and understand how frustrating and stressful this situation must have been, especially after having used our service without issue in previous years.

Please be assured that we take feedback like this very seriously. We have already arranged for your return to undergo a full secondary review as a priority so that the matter can be investigated thoroughly. You will receive an update and outcome from this review shortly.

We sincerely apologise for the inconvenience and disappointment caused. If you have any additional questions or would like to share any further information with us directly, please don’t hesitate to contact our support team at support@taxfix.com and we will be happy to assist further.

Kind regards,
Taxfix

Rated 5 out of 5 stars

Professional, quick and supportive

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process.
Once the initial documents were submitted and I started working with Rhian, I was worried that my lack of knowledge would be an inconvenience, however, Rhian made me feel at ease and answered my questions professionally, clearly and super quick! She guided me through all the steps and completed all her parts so quickly.
The service had exceeded my expectations and I would recommend it to anyone, I will be returning next year!

June 10, 2026
Rated 5 out of 5 stars

Kinjal Kotak

Kinjal Kotak
Was very kind and curtious and kind and polite and very efficient and professional,everything was perfect from start to finish will definitely be using again

June 10, 2026
Rated 5 out of 5 stars

Extremely professional and…

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexities of modern day taxation to the client in a readily understood manner. It takes a little while to grasp the layout of the Taxfix format, but help is at hand.

June 16, 2026
Rated 5 out of 5 stars

If you're new to self assessment and overwhelmed - the search is over

This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better experience. Chaudhry Suleman answered all my questions with such patience and reassured me that everything I'd been recording was correct.

June 15, 2026
Rated 3 out of 5 stars

Not sure

Have been using tax scouts for a few years however this time I had a query on a number and didnt get a reply I had to chase up a second time. It turns out the figure I had queried was added up incorrectly, although it was a small discrepency, it's made me a little uneasy for next time.
Website easy to use, clear and I'm normally a fan of this service

June 7, 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Jennifer,

Thank you for taking the time to share your feedback, and for being a loyal customer for several years. We're glad to hear you find our website clear and easy to use.

We are, however, sorry to learn about your recent experience. We understand that accuracy and timely support are crucial, and we regret that we fell short in this instance. It is not our standard for customers to have to chase for a reply, and we understand why this, combined with an error, would make you feel uneasy.

We want to ensure you feel completely confident using our service in the future. If you would like to discuss this further, please don't hesitate to reach out to our team at support@taxfix.com with your registered email address.

Your feedback is invaluable as it helps us to review our processes and improve. We appreciate you bringing this to our attention and hope to provide you with a much smoother experience next time.

Best regards,
Taxfix

Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough. Extremely user-friendly platform together with a helpful, friendly and efficient personal tax advisor who is quick to respond and happy to answer any questions. The whole process was simple, fast and efficient.

From a sole trader who knows nothing about tax, this service is a cost-effective and efficient life-saver, managing my self-assessment return every year!

June 12, 2026
Rated 5 out of 5 stars

Easy Tax Return with clear Communication

Having the same accountant that I have worked with for 3 tax years.Having the confidence to refer a new client and they receiving a 35% discount and I getting £25.00!

Very quick turn around,great communication and clarification to address issues with HRMC

May 26, 2026

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