Taxfix UK (formerly TaxScouts) Reviews 

7,453
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,054 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how user-friendly the online platform is, allowing individuals to complete their self-assessments smoothly and efficiently without any stress. Many people highlight the professional and patient staff who provide clear guidance, friendly communication, and prompt responses to all questions. Some reviewers were not happy with slow communication, mentioning that messages were sometimes ignored and responses took much longer than promised. A few consumers also noted frustration regarding unexpected extra fees and a lack of adequate assistance when attempting to handle complex expense breakdowns. These individuals felt that the support provided did not meet their expectations during difficult tax situations.

What people talk about most

Service

People report high satisfaction with the service, consistently praising quick turnaround times, responsive... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and quick to respond to queries regarding tax... See more

User experience

Customers had positive experiences with user experience, highlighting how quick, effective, and easy the... See more

Response time

Clients share positive opinions on response time, often highlighting exceptionally quick and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more

Rated 5 out of 5 stars

I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. H... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(7,453)

945 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sharp practice

Sharp practice. After deciding this was not the service I required, I asked for a refund. The refund was supposed to have been issued on 08/09/26. Here I am 10 days later, and many emails have been sent. I am still awaiting a refund. Be wary of this firm; they have already changed there name.

September 18, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

I’m sorry to hear about your experience. This is certainly not the level of service we intend to provide.

If you could reply with the email address linked to your account, we’d be happy to check the status of your refund and help get this resolved. Alternatively, you can contact us directly at support@taxfix.com, which will come straight through to our Customer Support team.

Kind regards,
Taxfix

Rated 5 out of 5 stars

Simple

Simple, quick. Complicated return for me, so grateful to have it done properly.

September 18, 2026
Rated 5 out of 5 stars

Really quick and simple

Really quick and simple. We’ve used the service for the past two years for both my wife and I and we’re very pleased. Would definitely recommend.

September 15, 2026
Rated 5 out of 5 stars

Human touch

Human touch of my accountant - he has written to me from his holiday, which is a proof of dedication in my books.

September 14, 2026
Rated 5 out of 5 stars

Great service

Always a great service from Mylien. Efficient and happy to respond to any questions/queries along the way.

September 15, 2026
Rated 5 out of 5 stars

Excellent service at your finger tips.

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff and i was able to talk to my accountant on the phone also. I will definitely recommend Taxfix to anyone such peace of mind service. great work team.

September 13, 2026
Rated 5 out of 5 stars

Great company

Great company. No fuss. Quick reaponse. Can’t fault it. Thanks to Lee who did my return for the second year.

September 9, 2026

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