Taxfix UK (formerly TaxScouts) Reviews 

7,376
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,063 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the highly efficient platform, the user-friendly digital interface, and the exceptionally prompt responses received from knowledgeable and supportive professionals. People genuinely appreciate how straightforward the annual tax return process has become, which significantly reduces stress and makes managing financial obligations much easier. Some reviewers were not happy with ongoing communication issues, noting delayed replies from their assigned agents and unhelpful guidance when dealing with complex requests. A few consumers also mentioned experiencing frustrating turnaround times, a total lack of clear communication, and insufficient proactive assistance during their tax submissions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient tax return preparation... See more

Staff

People report positive experiences with staff, highlighting quick responses and helpful advice from dedicated... See more

User experience

Consumers find user_experience to be a seamless, fast, and simple process from start to finish. Reviewers... See more

Response time

Clients share positive opinions on response_time, consistently highlighting quick and efficient communication... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as amazing and always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(7,376)

1,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!!!

Amazing!!!!! Cannot believe how straight forward this was, i was dreading it and it was soo quick and simple. Thank you so much!!

August 4, 2026
Rated 1 out of 5 stars

Is it meant to be "easy to use"? Keep asking me additional fee

Currently in process, so I'll update my review once everything is complete.

So far, communication has been confusing.

I provided my pension statements, including all contribution dates, but I wasn't sure whether the relevant date was the due date or the paid date for determining which tax year it belonged to. I told them that to. Rather than clarifying this, I was told that analysing my pension (finding relevant figure and adding all up) was outside the scope of the service and would require an additional fee.

My expectation: simply said, "We need gross contribution figure - tax the paid dates is the one you need to check for the relevant tax year, add together and brings up to us" or if using my pention statement adn SIPP statement are out side of their work (tbh, this part can be done by AI easily)

Anyway, I have spoken to my provider, download teh figure and gave exact figure what they need to put into Tax return.

At the moment, I didn't get any good advice, and feel like it's going to be endless additional fee if anything slightly complicated. It's meant to be make your life easier, but at the moment, I don't see any value yet

August 3, 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the confusing and frustrating experience you've had with our service so far.

We understand your concerns regarding the communication about your pension contributions and the explanation of our fees. Our goal is to make tax filing as clear and straightforward as possible, and we sincerely apologise that our communication left you feeling unsupported and unclear on what was needed from you. This is not the standard of service we strive to provide.

Unfortunately, we're unable to locate your account from your review alone. If you could contact us at support@taxfix.com, we'd be happy to review your case, clarify exactly what information is needed, and answer any questions you may have. We appreciate your feedback and would welcome the opportunity to help.

Once again, we’re very sorry for the frustration caused. Your feedback is greatly appreciated as it helps us improve our communication and services.

Best regards,
The Taxfix Team

Rated 5 out of 5 stars

A very efficient and professional Accountant

After receiving all the required information, my accountant, Mohammad Asif, prepared my Tax Return immediately and sent it to me for review. As soon as I reviewed and approved it, he filed the return and calculated my tax due without delay.

A very efficient and professional service throughout.

August 4, 2026
Rated 5 out of 5 stars

Always so easy to use Taxfix

It’s always easy to use Taxfix; they’ve promptly answered any questions I’ve had with clear explanations, and their online portal is clear and very user friendly. Doing my tax return almost becomes fun 🙃 Would definitely recommend!

July 30, 2026
Rated 5 out of 5 stars

Very easy transaction.

Tax Return information submitted, turned into a Tax Return and filed in absolutely no time. Highly recommended. Also: give all your information over in one go.

July 29, 2026

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