TaxRise Reviews 2,250

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with representatives often going above and beyond to ensure clients feel heard and supported. However, some customers expressed dissatisfaction with the service, noting a lack of progress or communication regarding their cases, leading to feelings of being left in the dark. A few other people also felt that the payment and pricing structures were problematic, with some expressing concerns about perceived unnecessary costs and complications.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

People report ambiguous experiences with service. While some customers praise the helpfulness,... See more

Payment

Consumers consistently express dissatisfaction with the payment process. Many reviewers report being strung... See more

Price

Customers consistently express dissatisfaction with pricing, often finding the fees excessively high and not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Needed an address, after some explanation, address was provided. This should've never been an issue honestly. If you need your client to send a form to the IRS, provide the address of where it should... See more

Rated 5 out of 5 stars

George did an outstanding job helping me with the IRS! He listened, responded to my concerns and needs, and was very patient in answering all my questions. He worked well with his team to resolve my i... See more

Rated 5 out of 5 stars

Marie was absolutely amazing to work with! She is incredibly knowledgeable and made the entire process feel smooth and stress-free. From the very beginning, she walked me through each document step... See more

Rated 5 out of 5 stars

A live agent contacted me via to respond to a voicemail inquiry I made. She remained on the call with me until I uploaded all requested documents and verified receipt. She was patient and extremely pr... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Tax Attorney
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

TaxRise is a nationally recognized full service tax resolution firm operating in all 50 states. We can stop all IRS collection activity including wage garnishments, tax liens & levies and resolve individual or business tax issues. Call us today to learn more.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Be careful I got scammed for $2375.00

Be careful, I was scammed out of $2375.00 and still have my original tax liability, the only thing i got for my money was an extended period to pay it off and I could have done this myself. This goes against Tax Rise 100% money back guarantee, when I call I get left on hold for an hour and hang up, when I do get an agent they pass me around like a hot potato, way to go Tax Rise!!!

November 14, 2025
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Robert and thanks for the feedback. We see you are already in active communication with our Quality Assurance Department and have a follow up call scheduled this week. We look forward to continuing the conversation and addressing this matter with you directly.

Rated 5 out of 5 stars

Review of Taxrise

The Company - Taxrise, has been very informative in explaining my current situation with the IRS.I spoke to multiple employees of Taxrise. Each employee helped me further understand my current situation with the IRS.

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

I cancelled this service the day after…

I cancelled this service the day after signing and am STILL fighting to get my 375 fee back. Dont use these people!

October 17, 2025
Unprompted review
TaxRise logo

Reply from TaxRise

Thanks for speaking with us today Anthony, and allowing us the opportunity to explain the situation as well as process your refund. If you ever have any additional questions please do not hesitate to contact us.

Rated 1 out of 5 stars

Total failure

Total failure. started with Tax Rise over 3 years ago
The service was good great commutation was good heard from moth to month on my progress. I paid them almost 15000.00 to get started. I just received that they had reached a settlement with the IRS well I started out owning the IRS 12000.00 Now with penalties and interest I owe close to 72000.00. And Tax Rise Made a agreement for me to pay 1360.00 a month. Now Here I am 67 years old Marine Veteran living on a fixed income struggling. To get by I should have gave that 15000.00 to the government instead But I thought they would have fought better . Total failure.

November 11, 2025
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Brian,

Thank you for your review and for bringing this to our attention. Your case is currently under review. Once complete a representative will connect with you soon to go over the details of your resolution and look into the possibility of a redetermination. We appreciate your patience and look forward to speaking with you soon.

Rated 5 out of 5 stars

My Hero at TaxRise

The professionalism and kindness by Mr Park Allenbach was and will be forever appreciated. He understood my situation and made me feel comfortable. I owed 12k and saw no way I could pay any of it back do to my circumstances. Park calmed me down and let me know it was going to be ok. And it is. Thank you again Park for being my hero!!!
Sincerely, Linda S

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I'm just starting out with TaxRise

I'm just starting out with TaxRise, but they've been beyond great in letting me know how things will work. (Over a couple of weeks, I've been walked through this several times.) They make sure I know that if I have any questions whatsoever, I can call or email, with multiple numbers and/or addresses for each. They've also made sure I know what I need to do next to help them, especially document needs. I feel the personal attention and reassurance, and it's both professional and sincere. So far, I feel very good about having chosen them.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with tax rise…

I had a great experience with tax rise because I had forgotten that I changed my debit card and forgot to let them know. a representative was kind enough to reach out to me and remind me of a missed payment and added my new debit card without any issues. they were very respectful and kind and I really appreciate that.

November 6, 2025
Unprompted review
Rated 2 out of 5 stars

I felt like I was misinformed

I felt like I was misinformed and misguided. They definitely were friendly and polite but I was looking forward to having my tax debt lessened a bit but my debt has risen so now I gotta pay irs monthly and tax rise. My tax debt stayed the same. Very disappointed I thought they would fight for me more.

October 28, 2025
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Maria,

Thank you for speaking with us today. As mentioned a representative will be following up with you to discuss this matter further. Thank you for your feedback and for the opportunity to address this with you directly.

Rated 5 out of 5 stars

Great personality

He was very supportive and attentive and said he will reach back out to me no later than a certain time and I liked that. He wanted to make sure he would have all of my questions answered correctly so I’m waiting on a call back.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been putting this call off for weeks, because it stressed me out. I should’ve called sooner

I really hope that my IRS situation turns out as well as my conversations went today. And I’m hoping that what they’re telling me they can do, they can actually do. Regardless, I’ve been putting this call off for several days because it brought so much stress. And then I started talking and ranting about the IRS and he just sat and listened and had empathy and compassion for my situation. Then I talked to the billing department who did exactly the same thing. I left the conversations feeling like they understood my situation. They felt bad for my situation, but more than that they were willing to help mefigure out a solution for my situation. I guess that’s probably the most important part. They didn’t have to be as nice as they were but they were very nice and thoughtful and I appreciated it today.

November 4, 2025
Unprompted review
Rated 4 out of 5 stars

Service Rating

I was very pleased with the response time for my request. Micheal was so polite and helpful. Anything dealing with IRS is frustrating and difficult. He put my fears to rest and I would recommend your company to others.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Taxrise is a great name for this…

Taxrise is a great name for this company because that is what will happen. The amount you owe will rise. I wasted so much time on this, and in the end, I owe more, plus I had to pay these thieves. I am not sure who the bigger thieves are, the IRS or Taxrise. I went from owing about 15K to over 24K with their "Settlement," and they claim they got a deal for me. Don't waste your time or your money with this company!

November 3, 2025
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Mike and thank you for your review. We have successfully located your case and forwarded it to our Quality Assurance Department for a full review. A representative will be in touch soon to discuss the details of your case and answer any questions you have.

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