TaxSlayer Reviews 31,390

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,436 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its quality and ease of use, often highlighting how simple it makes the tax filing process. Many appreciate the user-friendly interface, embedded instructions, and the ability to carry over information from previous years, making the experience efficient and stress-free. People also frequently mention the excellent service and quick IRS acceptance. However, some people were dissatisfied with the pricing, feeling it was too high or that the cost increased unexpectedly from previous years. A few reviewers also found certain sections of the program confusing or difficult to navigate, and some experienced issues with features like uploading investment accounts or printing PDFs.

What people talk about most

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use, intuitive design,... See more

Price

Reviewers mention ambiguous feedback about price. While some customers found the pricing to be a good value,... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising its speed and ease, even for complicated... See more

Website

People report ambiguous experiences with the website. Many reviewers found the website easy to use, with some... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

I have been using Taxslayer for twenty years. It's always been easy and user friendly. In recent years though, I have become concerned with the cost. It's much too high - this year it cost me over $1... See more


Company details

  1. Tax Preparation Software
  2. Financial Consultant

About TaxSlayer

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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Contact info

4.2

Great

TrustScore 4 out of 5

31K reviews

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Rated 5 out of 5 stars

I could not for the life of me figure…

I could not for the life of me figure out why my return kept getting rejected. My quesrion to the group was either too general or too specific. I dont know which. What I do know is that it was time for some professional help so I paid a little extra and we found what the Federal rejection code meant and went exactly where the info was entered incorrectly. My spouse had entered the wrong information for his own birthday. Who knows if it was intentional or not, but we found it and fixed it quickly. The returns were approved in minutes. Better to have the help and not need it, well; you know the rest!

March 22, 2026
Rated 5 out of 5 stars

Learned my lesson

I had a terrible experience with a big name tax place last year, plus they charged me $400. Yours was much cheaper and pretty much the same results. I also like that you are IRS certified. I'll be back next year.

April 14, 2026
Rated 3 out of 5 stars

I have always used TurboTax in the past…

I have always used TurboTax in the past and have enjoyed discounts from my credit union or Fidelity Investments for doing so. Without any discounts to use TaxSlayer, I ended up paying more to prepare and file my taxes than I have in the past. Also, there is no "built in" tool (like "It's Deductible") for assigning values to non-cash charitable donations. You have to toggle between TaxSlayer and a third party program in order to come up with values that you can enter into TaxSlayer.

April 14, 2026
Rated 5 out of 5 stars

It’s an event I hate to do every year

It’s an event I hate to do every year. I am a hack. The federal government is the supposed expert. All my money comes from taxes and they still can’t figure out how much to keep 🙃. Restaurants bring me my change other people send me a bill, the IRS takes and waits for me to ask for my change. Glad I have Tax Slayer helping me settle my bill with the experts 😄!

April 15, 2026
Rated 5 out of 5 stars

Well designed program

Very well designed app and program. User friendly and easy to navigate with imbedded instructions and advice. I have tried TurboTax and TaxAct in the past but TaxSlayer is better in my opinion.
Will definitely use TaxSlayer again next year.

April 15, 2026
Rated 2 out of 5 stars

Bait and Switch

My final outcome via TaxSlayer was zero owed and zero returned. The first figure was an invoice for $43.99, with the federal filing advertised as "free". I wanted to check on something, so decided not to file that first day. Upon going back on the 15th, my bill was now $98.56!! They told me it was because I was over 65 and several other "reasons". All this for nothing back to me??? It certainly feels like a bait-and-switch to me! False advertising, at least! I will NEVER use TaxSlayer again and I do not recommend them!

April 15, 2026
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Reply from TaxSlayer

We are sorry our product did not meet your expectations this year. We aim to be the best value and service in the online tax preparation industry. Thank you for bringing this concern to our attention.

Rated 2 out of 5 stars

My state return was rejected and what…

My state return was rejected and what they said was wrong with it was not the case. I have sent it 3 times and keeps getting rejected for the same reason.

April 16, 2026
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Reply from TaxSlayer

Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future. For questions concerning your account, please call our customer support team at 706-922-6741 or send an email to support@taxslayer.com.

Rated 4 out of 5 stars

Great support during filing but challenges at e-file

Great support by email during the filing process. However, when arriving to e-files, I hit a wall.! There was request to multiple verifications through emails, IRS web site and verification App, and could not receive the codes by email, so I got panic! the technical support on the phone was helpful to finish the e-filing. I recommend simplifying the e-filing by few steps verifications to avoid stress and check servers for promptly receiving of verification codes. In all, good experience. Will use it again.

April 15, 2026
Rated 5 out of 5 stars

I love the ease of using Taxslayer…

I love the ease of using Taxslayer because all of our historical data is stored and Taxslayer doublechecks when things have changed. The help search is easy to use. Thank you for providing an excellent service and making tax time easier.

April 9, 2026

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