Taylor & Hart Reviews 908

Taylor and Hart offer a selection of high quality gems on beautiful settings and allow you to personalise it to make it that bit more special. Meagan and the team were extremely helpful and found me a sapphire that matched my imagination and kept me updated along the way whilst it was being made. My fiancée is obsessed with the ring! I would and have recommended Taylor and Hart to others.

The engagement ring was beautiful and unusual and the price seemed competitive with other online jewellers, while offering the ability to see the rings and talk through designs at the showroom. Aline was really helpful and reassuring and there was never any upselling, she was very respectful of my budget and choices which was much appreciated.

I entrusted Taylor & Hart with resizing my engagement ring — a once-in-a-lifetime, deeply sentimental item. While in their care, the ring was lost.

After a weeks of stress and unclear communication, we were eventually told the ring had been declared missing. A replacement was provided only after escalation with senior management, during a period that caused genuine distress to my fiancée. Throughout, communication felt impersonal and procedural, with pressure placed on us to move forward rather than any real ownership of what had gone wrong.

The most troubling part came later. The original ring was eventually found — having resurfaced within the delivery chain after being lost in transit. Rather than simply returning the ring to us, it was used as leverage to request that we return the replacement ring that had already been provided as compensation, despite the CEO Nikolay stating the original loss having been dealt with through insurance.

This attempt to renegotiate compensation after the fact ignored both the emotional impact of the loss and the way the situation had already been resolved. The recovery of the ring does not undo the distress, nor does it erase the responsibility for losing it in the first place.

Taylor & Hart positions itself as a company that creates “magical moments.” Unfortunately, when something went wrong, there was a clear absence of empathy, accountability, and appropriate customer care.

The craftsmanship was beautiful. The handling of a crisis involving something irreplaceable was not.

I would strongly caution anyone considering trusting this company with a sentimental or high-value piece.

Tom was such wonderful help in assisting us secure our wedding rings. Having designed and purchased an engagement ring with Taylor and Hart, the experience for our wedding ring purchase built on this wonderful moment. I’m so glad we put our faith in Taylor and Hart, everything from the booking, showroom experience, helpful consultation and honest guidance - all superb! Couldn’t recommend them enough.

I absolutely love my engagement ring and wedding ring from Taylor and Hart.
My husband had a wonderful experience and they helped him make great decisions on my engagement ring and then I have had an amazing experience customising my wedding ring.
When I damaged my ring (my own fault from being clumsy), the customer service was so good, like nothing I have experienced before.

Incredible service from Anri. She sorted my engagement ring very fast and it looks incredible. Sparkles so much and we are both totally in love with it. Exactly what I envisioned + more!! It was delivered exactly when I was told and after lots of me pestering them (sorry!!) it came out completely perfect. I will recommend to absolutely anyone that I know to go through you. Fantastic service thank you so much again.

I have been to Taylor & Hart for both my engagement ring and our wedding rings. They provide a completely bespoke and personalised service and were very patient with us making several visits before purchasing.
Our consultant Aline took the time to help us find the best size and guided us through the whole purchase. I will go again for other jewellery purchases.

Excellent support from Emily on live chat. She helped me customise an engagement ring design to incorporate birthstones while maintaining the long-term integrity of the piece, taking into account the hardness of each gem. Really appreciated the expertise and guidance.

If you’re planning to go to Taylor & Hart for your engagement or wedding rings, please consider this review carefully. Since both are sentimental investments, I do not recommend this jeweller.

I am extremely disappointed with my experience with Taylor & Hart, especially as a returning customer who trusted them to make both my engagement ring and wedding band. What’s most disheartening is that despite my willingness to cover any remaking fees or additional costs, my reasonable request was still declined.

I also fail to understand how their return or exchange policy applies to this situation ,this was a bespoke, one of akind design made specifically for me. An “exchange” simply doesn’t make sense for a custom piece, unless they already made another ring of mine to sell ?

My ring was only worn from September 28th at 5 PM to September 29th at 6 AM (our wedding day) before I noticed significant wear and I also need it size it big because, its is very small. Given that with their multiple times trying the sizing doesn’t works once you have the final piece made it. I find this highly unusual for 18K gold, especially since I own and wear several gold pieces(18 k and 22 K) that have never shown such deterioration in such a short time. This raises genuine concerns about the quality or treatment of the metal used.

What’s more confusing is that the team confirmed they could resize the ring (which would require remaking), but not remodel it (yes it requires a remodel to fit and stack all my multiple bands together) even though both processes involve working with the same gold, which can easily be melted and reused. If wear and tear is truly the concern, it shouldn’t prevent remaking when the customer is already offering to pay all related costs.

As a company that emphasises craftsmanship and customer care, I expected much better. This experience has left me feeling deeply disappointed and disheartened, and I can no longer recommend Taylor & Hart to others or see myself returning in the future. I expected accountability and professional aftercare, but instead, I received excuses and inflexibility. Unfortunately, after this experience, I no longer feel confident recommending Taylor & Hart or purchasing from them again.

The lack of accountability and poor customer service skills were shocking (TXXXA was the person who was dealing with my queries and she never responded to any detailed messages of mine) in particular, was the worst representative I’ve ever dealt with. All she said was ‘’Once again please do note that if another jeweller carries out work on the ring this does unfortunately void the warranty, as we are unable to guarantee the workmanship of another jeweller’’ Like dude, your company refusing to remake /remodel it to how I wanted , what you want me to do with my wedding band, keep it in the locker? I have to remake the model for me to wear it, because it's a sentimental piece for me (doesn’t matter to you or your company anymore)

I would never recommend this place. Before you go here, trust the negative reviews in the trustpilot, I wish I had. Take your time and go through the reviews and shop around and find a place where you can the aftercare is better than Taylor and Hart.

Lovely customised ring of great quality, efficient delivery as expected and great service from Tayla :)

Will be back

Amazing service and the finished ring is beautiful. Couldn’t ask for more. Thank you for everything. Most importantly, she said yes!

Beautiful showroom with friendly and knowledgeable staff. Our visit was accommodated at short notice and despite this Tom did not rush the process. He listened and designed a beautiful ring on the spot! We were kept well informed during the making process and again it was easy to make an appointment for collection. We have found the whole process to be an enjoyable one and considering the magnitude of the process of getting an engagement ring we have been really pleased with all service including after care (the yearly servicing is a lovely touch and the opportunity to tweak the ring should it be needed is great). Thank you so much! Highly recommend and our heartfelt thanks to Tom Wilson.

I had a great experience all round purchasing an engagement ring from Taylor & Hart. My contact Muneerah was super helpful in answering some inital questions and the customer care team were great too. The ring itself was delivered on time, and most importanatly it's perfect!

Absolutely brilliant. Incredible service from start to finish and beautiful rings. Well worth a trip to their showroom in Covent Garden 🙂

We recently visited Taylor & Hart and had the absolute pleasure of working with Emily. From the moment we walked in, we felt so welcomed and cared for. The showroom itself is beautiful, and the atmosphere immediately put us at ease.

Emily was incredibly kind, patient, and knowledgeable, guiding us every step of the way as we explored the stunning collection of rings.

The rings themselves are truly amazing. We couldn’t be happier with our choice and the special memories we now have from this visit.

Thank you, Emily, and the entire Taylor & Hart team, for providing such a wonderful experience and exceptional customer service.

Luca gave us expert and friendly advice when we were choosing our rings. We were kept up to date throughout the process until our rings were ready and felt well looked after at all times. Now it's wonderful to finally be able to wear them: they are absolutely beautiful!

An incredible experience! I was nervous and uncertain about my choice, but the team guided and supported me throughout. The design and craftsmanship are exceptional, and everything was completed within a short time frame. I will always be grateful that I chose Taylor & Hart.

Fantastic service and craftsmanship.

Wanted a custom design and the staff worked with me to create a photoshopped version of different rings so I can choose what I like.

I've visited many stores but this one had the best product offering and service.

Ring looks amazing

Emily was super friendly and helpful throughout the process and extremely accommodating, from providing many pictures of different rings at my request and pushing back my consultation when I was delayed by trains. The customer service and communication throughout has been perfect.

In addition, the ring is stunning and we couldn’t be happier. They have a beautiful range of products.

Fantastic service, great experience, good price and very flexible. Emily was great to work with