Taylor & Hart Reviews 908

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional quality of their products, which are often described as stunning and beautiful, exceeding expectations. Customers consistently praise the staff for their expertise, patience, and friendly approach, making the design and purchasing process smooth and enjoyable. The personalized and bespoke service, along with clear communication and detailed updates, contributes to a stress-free experience, with many feeling well-cared for throughout. However, some people were dissatisfied with issues related to product quality, such as gems falling out or unexpected wear, and concerns about the metal's durability. A few other people also felt that customer service fell short, citing slow responses, conflicting information, and a lack of accountability when problems arose, including instances of lost items or incorrect orders. Additionally, some reviewers mentioned process issues like forgotten resizing, incorrect names in communications, and delays, which impacted their overall satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the stunning and beautiful... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and personalized... See more

Service

Reviewers mention positive feedback about service, highlighting excellent customer service that is quick,... See more

Quality

Users describe positive interactions with quality, with many customers praising the stunning and beautiful... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been to Taylor & Hart for both my engagement ring and our wedding rings. They provide a completely bespoke and personalised service and were very patient with us making several visits before p... See more

Rated 5 out of 5 stars

My experience was great! I wasn’t able to visit the store prior to making the order, but Tayla was incredibly helpful. She was able to send me more photos than I can count of different rings and s... See more

Rated 5 out of 5 stars

Luca gave us expert and friendly advice when we were choosing our rings. We were kept up to date throughout the process until our rings were ready and felt well looked after at all times. Now it's won... See more

Rated 5 out of 5 stars

I had a fantastic experience buying my engagement ring at Taylor & Hart. Emily was friendly, knowledgeable, and genuinely cared about helping me find the perfect ring. She explained everything clearly... See more


Company details

  1. Jewelry Store

Written by the company

enquiries@taylorandhart.com UK: 0203 126 4915 U.S: (646) 712 9358


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

908 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing Service

The team, especially Michelle were amazing. They made the whole process so straight forward and were always on hand with things like of images of previous rings which had the same diamond and band I selected. They were also super helpful on advice with ring sizing. All around it was a great team and service and the ring is amazing!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect ring

My experience was great!
I wasn’t able to visit the store prior to making the order, but Tayla was incredibly helpful. She was able to send me more photos than I can count of different rings and styles as well as guidance with my diamond selection and colour of accent gemstones. Very detailed updates and support through the process.

The ring is amazing and of superb quality. My partner loves the intricate nature style and we have received so many compliments! Very happy and would recommend to anyone!

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

Outstanding experience. Very polite, professional and understanding stuff that guides you and helps you along the way. You always get notified about everything and is taken care of as a customer. Wonderful quality, the materials of the ring and the stones are an absolute treat. I am very happy to buy my engagement ring from here, and my partner is in love and hope the next customer would be just as satisfied.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy to book an appointment…

Quick and easy to book an appointment that worked for me, staff had a great attitude and were very helpful. Constant updates from the company during the wait for delivery which arrived exactly when I was told it would.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience buying my…

I had a fantastic experience buying my engagement ring at Taylor & Hart. Emily was friendly, knowledgeable, and genuinely cared about helping me find the perfect ring. She explained everything clearly and made the whole process easy and stress-free. The ring is absolutely stunning, and I couldn’t be happier. Highly recommend, especially Emily!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

The team were really helpful and…

The team were really helpful and responsive throughout the entire process. The ring is beautiful.. it's everything we wanted and more! We were able to fully customise the ring so it feels unique and special to us.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

A diamond service

The team i dealt with were so helpful and professional, always quick to respond and nothing was too much trouble, and my new fiancé and I couldn't be happier with the ring

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Such beautiful jewellery

Such beautiful jewellery, great designs and the customer service is brilliant! They sent us photos of my engagement ring with a couple of different wedding ring options so I could see how they sat together before making a decision!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Stunning Ring

Emily was my consultant throughout the process. She was very helpful and I appreciated that she tried to find the best design to suit my partners wishes rather than just trying to sell me the most expensive items. The whole team were prompt and responsive on email in between consultations. The Ring was crafted in the time frame we spoke about (c. 4 weeks) and it was stunning! Very happy with the final product and big thank you to Emily and team for a very easy, professional and warm experience.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience with Taylor & Hart. I was assigned Mark as my Jewellery Designer, who was very knowledgeable, easy to communicate with, and genuinely so friendly. Mark helped me to design a beautiful engagement ring for my now fiancée, which she absolutely loves.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and high quality ring

Extremely helpful and friendly during the ring design process. Listen to my thoughts and helped me narrow down exactly what I wanted without pushing for me to spend more. Answered all of my questions and explained the 4Cs of diamonds well.

I chose to pick up the ring from the workshop which I found to be a little brief. Almost rushed out the door without talking about the ring or any kind of big reveal. Just given the bag. So this could have been better.

Overall, the final ring looked amazing and exceeded expectations. My new fiancé is over the moon with the ring. Would highly recommend.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Engagement ring was created and selected online from a large range of stones, designs and ideas. I was really pleased with the customisable options, as well as the delivery time - order placed on 15th Feb and delivered (as promised) on 27th March. This is prompt for a customisable ring and quicker than rivals. Definitely trustworthy, reliable and high quality product. It's beautiful.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't wish for a better experience!

After a lot of research my fiancé and I decided to go to Taylor and Hart to see some rings in person.
When we went we were greeted by Emily who took us to a private office where she had gathered multiple rings that fit the style I was looking for.
When I saw the ring I actually decided I wanted to make some changes to it, and nothing was too much for Emily who provided some really helpful advice and tips.
Emily was quick and super efficient. I felt very happy with her support and even though I asked her so many questions she was always super patient with me and was happy to make changes to the design until I was happy with it.
The customer service team was also super helpful (Special thanks to Tarryn!) and their response time just like Emily's was impressive.

I literally have no negative feedback, they made such a nerve wracking experience super relaxing and I have had so many compliments on the ring since I've been wearing it!

Thanks again to the Taylor & Hart team!

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service!!

My fiancé got my gorgeous ring from Taylor & Hart and he left his own review about how incredible that experience was for him. My experience with the after care treatment was incredible, after a miscommunication about pick up times after I had my ring resized everyone on the team bent over backwards to make sure I could have my ring back in time for family engagement celebrations. I cannot thank the team enough for their kindness when I was very stressed. I would highly recommend Taylor & Hart ❤️

March 28, 2025
Unprompted review

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