Taylor & Hart Reviews 908

Truly a great experience! For someone who had no idea what they were doing the support I was offered by all the staff, especially Janaya, was exceptional! Plus, the ring was perfect and most importantly, she said yes!

Emily was incredibly helpful in helping select a diamond and to order ring. The ring arrived promptly and looks fantastic.

I have found Taylor and Hart online in a list of recommended shops for buying engagement ring.

I found a couple of rings and diamonds that fits my needs in their website, and I have scheduled a consultation session with them to understand more about the process. The next available session is around a week later.

Janaya is my advisor, and she is really patient and helpful to walk me through some options and how to choose an engagement rings. She answered all my questions, helped me to judge what ring size is the best (she uses her great experience to make a judgement from a photo, & they offer re-sizing service). I decided to order and pay the same night.

It takes around 28 days for the process, and there are emails to let you know the process.

On the day of collection, staffs are kind and show me the ring, telling me some after-sale processes (e.g. re-sizing, insurance).

All in all, I am happy to go with Taylor & Hart for buyinh my engagement ring.

Very easy to deal with and knowledgable. Also a very quick turn around for exactly what I wanted, so overall a great experience!

Fantastic experience with Taylor & Hart from the first meeting through to aftercare. Provided design ideas ahead of our meeting to T&H and while they didn't have anything similar to what we were looking for, they were very accommodating in customising the ring. The consultant, Janaya was amazing throughout. She found several stones that matched our specs and was great in answering questions. After a few tweaks and changes, the rendering was complete and it was great to see what the ring would look like. The whole process was very smooth. The ring turned out better than hoped for! Went back to T&H to get the ring engraved and this was seamless too! Highly recommend T&H for any bespoke jewellery.

A really lovely experience using Taylor and Hart. My partner brought my engagement ring from them and so happy with the quality and the expertise provided e.g not to go too thin with the band compared to the size of the stone - which was advice not provided by other companies.
We went back to Taylor and Hart for our wedding rings, we visited in person and it was really nice to try the rings on and make sure we were getting exactly what we wanted.
Rings arrived today, in really lovely packaging which added to the experience. My partner was first recommended Taylor and Hart by a friend and we would also recommend to anyone buying engagement or wedding rings!

Whole experience was fantastic. Emily made it very personal and fun and guided me through exactly what everything meant in terms of what I was looking for. I was unsure on everything going in, but after an hour's consultation - I'd confidently found the perfect ring having been giving info, options and great advice.

The journey was simple and supported throughout! Before coming across Taylor & Hart, admittedly, it all felt very overwhelming, with more to consider than I’d first thought.

I want to give special thanks to Douglas Rosen and Emma Carter, who handled my many questions promptly and with such care.

The design process was enjoyable, and I learnt so much. The ring arrived on the expected date.

Thank you so much for taking part and helping me create something special.

Ps, she said yes!

Taylor & Hart returns/exchange policy needs review in my opinion as they reel you in with a 90 day returns however if you exchange a ring then you are no longer eligible for a return/refund?

This is poor, like what if I am not happy with the exchange (which I am not) what if the consumer is not happy with the quality? That’s it just stuck with a ring you are not satisfied with? There is no offer of we accept the return with a restocking charge which is outrageous.

I now have a ring I am not satisfied with just sitting there in a box unworn!

MAKE SURE YOU READ THE RETURNS POLICY BUT MORE IMPORTANTLY THAT THE RETURN IS VOID AFTER AN EXCHANGE!

Reply to T&H: Quite Frankly I believe you make this up as you go along, I can see from other reviews that customers have had similar experiences (one of which you gave a full refund to and allowed an exception to your T&C’s/returns or refunds policy.

I can also confirm one of your designers is not in touch with me at all and this has never gone any further, I am still stuck with the ring I purchased which has not been removed from its box.

Given the fact I see you have made an exemption to your returns/ refunds policy I will now be seeking advice from the financial ombudsman. I will also be reporting you to watchdog.

From the very first meeting with Janaya Wabischewich to discuss engagement rings, all the way to picking up the final masterpiece, the customer service was phenomenal.

Super happy we chose Taylor & Hart!
Emily Jackson was wonderful in supporting us in choosing the perfect rings for our engagement and wedding. Taylor & Hart offered many options to make the perfect bespoke ring, at a reasonable price. The whole experience was really smooth and reassuring. We felt heard and were communicated with openly so that we understood the process.

Flor was fantastic throughout the whole process and went above and beyond for me!

Perfect service and after care. Cannot recommend Florencia and the team at Taylor and Hart highly enough, they found me the perfect ring. Thank you.

We had an outstanding experience with Emily when purchasing our engagement ring. Her expertise was evident from the moment we walked in. Emily took the time to understand our preferences and guided us through the selection process with patience and genuine care. The ring is absolutely stunning, and we couldn’t be happier. Thank you, Emily.

Brilliant from start to finish - easy to use website with a great selection to choose from. Found exactly what I was looking for and received some great help from Maria Lalana who helped me make a couple of changes to the ring. The ring arrived on time and has been well received by anyone that's seen it! Very happy!

Impeccable service and very quick delivery of the ring. Everyone was very polite and professional and helped to choose the perfect ring easily. The online system is also great with a chat option if you have any questions or changes you want to make on the spot. I would highly recommend.

I found Taylor & Hart online when looking for engagement rings and have had a flawless experience throughout. I found the website easy to use, and when I wanted to have some questions answered and some changes to a ring made, Douglas couldn’t have been more accommodating and helpful. I was kept updated following the order placed and the final product is exactly what I wanted.

Excellent customer care

The staff really took their time and care with us, and made sure we were not rushed through the process. They were really knowledgeable and advised us accordingly. They were also able to reassure us on the ethical standards of their gem sourcing and were able to guarantee nothing was sourced from Israel.

Amazing experience from start to finish. Juliet was there for us with any questions we had with both our engagement ring and personalised wedding ring. After us ordering the ring last minute Taylor & Hart went above and beyond to make sure the ring was ready for our wedding day and can’t thank them enough. We would highly recommend Taylor & Hart

My experience of designing the ring and sourcing the diamonds was good. Flor in particular was fantastic and was extremely supportive.

Unfortunately, when Flor was away the service/responsiveness dropped off completely, this should have been a sign of things to come. When I got the ring, I was happy with it, other than that it was too large.

When it came to resize the ring, I spent days trying to get hold of various members of customer support, who provided generic answer and sent "booking" links that didn't work. When I finally managed to book in an inspection we were told 15 working days to inspect/resize and that it would need to be reduced by 3, 3/4 sizes. We were told at the time by the team member who took the ring that there was nothing to pay which was a surprise as we’d been told we would need to pay a fee. I chased a number of times for the "inspection" to be concluded as we had a couple of celebratory events scheduled that we wanted the ring for (post the quoted turnaround time). After 7 of those working days we were told that after inspection it would need to be reduced 3 3/4 sizes (which was made clear on drop off) and we would be charged to resize it, not a surprise but poor/confusing communication. The worst part of this was that I was informed it would take another 24 working days to get back.

Woeful communication and aftercare means we have missed showing off the ring to families who live abroad and it has certainly put a bit of a damper on the engagement celebrations. Having ordered the original ring on the 10th April, other than a brief few days to waiting to propose in the middle we will be getting the ring back (fingers crossed) and finished on the 18th July. As nice as the diamonds and setting might end up being, I would warn anyone thinking of using Taylor & Hart in the future.