Taylor LightingReviews 

197
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Aside from the beautiful selection of lighting and decor, the service received has been exceptional. 11 years after our first purchase we continue to go to Taylor’d as our first port of call. A small... See more

Rated 5 out of 5 stars

I have used Taylor Lighting throughout 2021 for numerous projects. They have always been very supportive. I highly recommend them to anyone looking to buy LED lighting or profiles. - Fast Deliver... See more

Rated 5 out of 5 stars

Alex, was very patient and professional - she understood exactly what we were looking for and advised us accordingly. At no time were we pressured to make a decision until we had a full description... See more

Company replied

Rated 2 out of 5 stars

Had to glue in the diffuser of LED enclosure/extrusion as very poor fit and kept falling out. IP67 LED tape described as warm white, but a lot closer to neutral/cool white, at a guess around 3500 -... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

Led Profile and Strip Lighting


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(197)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent company with nice products and accessories for ligthing. Standard delivery very quick and package well prepared

February 9, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent.
Substituted an out of stock item, with a different but compatible one, and changed (upgraded) another item to make it work with the substituted item, Everything fitted and worked first time.
Intelligent supplier.

February 8, 2019
Unprompted review
Rated 5 out of 5 stars

I have bought from this company more…

I have bought from this company more than twice now and they are always efficient, the products are well packaged, arrive on time and are great value for money when compared to other retailers.

February 5, 2019
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review and comments .It is much appreciated.

Rated 5 out of 5 stars

The goods that I ordered from Taylor…

The goods that I ordered from Taylor lighting were exactly as ordered and arrived promptly were well packaged and arrived intact.
Good service

February 1, 2019
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .It is much appreciated

Rated 5 out of 5 stars

Great lighting

Great lighting, very stylish

January 17, 2019
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .We appreciate it

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I could not believe the speed in which they handled my order!
Highly recommended

December 21, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review ,it is much appreciated.

Rated 5 out of 5 stars

Top quality and quick delivery

Top quality and quick delivery. Clips could do with being a little more robust

December 18, 2018
Unprompted review
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Reply from Taylor Lighting

Thank you for your review and feedback

Rated 5 out of 5 stars

Great service and fast dispatch

Great service and fast dispatch, shame delivery company dropped it off at a completely different address

December 17, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .We appreciate your feedback

Rated 5 out of 5 stars

Excellent Service

I ordered a made to measure strip of RGB LED lighting, aluminium difffuser strip, end stops and fixing brackets.

Products were packaged excellently and the Courier used by Taylor Lighting went over and above to ensure the packages were left in a secure place and left a detailed note to ensure I could locate them.

The LED Strip and aluminium diffuser were both of excellent quality and were easy to install. The strip lighting is nice and bright and gives a good even light.

I wouldn’t hesitate to recommend Taylor Lighting!

December 16, 2018
Unprompted review
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Reply from Taylor Lighting

Thank you for your review .We appreciate it

Rated 5 out of 5 stars

Excellent

Brilliant service, plan to use again in the new year

December 16, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .We appreciate it

Rated 4 out of 5 stars

I wasn't asked to review but I can say…

I wasn't asked to review but I can say that I'm really glad I did my order with them, I was expecting it to be shipped from China because it looked like those sort of sites but surprised a day later the package arrived, it was a 2M profile packed safely and being shipped from UK meant it arrived unbroken unlike my last order from a Chinese site.

they had profiles no other site does, like the round profile with 30mm diameter, I wish they stocked the 40mm or 60mm.

I really recommend them, I would have given 5 stars if the site had better search results with keywords, if for example you search for round profile it results in boxed ones included, so you'll end up scrolling too much.

December 13, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .Yes you are correct .If round or round profiles put in search bar it works but not for round profile without the s, for some reason .We have our web guys working on it now

Rated 5 out of 5 stars

5 stars. Great work

It was as good as it gets for an online shopping experience. Easy to navigate website, straight forward billing and prompt delivery. Had a couple of small issues but they were dealt with by competent and polite staff immediately. I can’t praise them enough. Well done Taylor Lighting

December 5, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .We appreciate your feedback

Rated 1 out of 5 stars

Poor Customer Service

Possibly the worst customer service ever, I phoned up as my strip lights had come off and was told it was an instalation problem. He was Rude and I only asked for a solution and he then put the phone down whilst I was still talking. Would never use this company.

No doubt this will be removed as he said it would be. What's the point in a site that only allows for good reviews.

He is now saying i wanted a free replacement or I would leave a bad review, complete lies.

November 30, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Rob . You purchased a strip a year ago . It still works fine but you didn’t stick it down properly and it’s come unstuck,so you said it’s our fault . We did offer you a solution to your problem and we referred you to a lot of information contained within our website. You told us you would write a bad review if we didn’t give a replacement .

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company. Had lots of queries about the components for LED strips that I needed, and my emails were responded to very quickly. Made ordering much easier and worry-free! Delivery very quick.

November 27, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review it is much appreciated

Rated 5 out of 5 stars

Great products and service

Easy to understand, well laid out website. Good products and quick delivery.

November 19, 2018
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review it is much appreciated

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