Taylorroofs Reviews 

86
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who communicate clearly and keep clients informed throughout the entire process. Property owners note that surveyors arrive promptly, provide detailed explanations, and share photos of any issues found. Furthermore, consumers highlight that the repair and installation work is completed efficiently to a remarkably high standard, leaving properties tidy. Some reviewers were not happy with occasional communication oversights regarding project scheduling, as well as minor cleanup issues left behind after the work. For instance, a few people mentioned having to make multiple calls or experiencing unsatisfactory follow-up responses regarding lingering problems.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the professional approach, prompt... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently praising polite, friendly, and hardworking... See more

Quality

Reviewers express great satisfaction, noting that the work was completed to a high standard and the quality... See more

Customer service

People report positive experiences with customer service, highlighting that communication was excellent from... See more

Customer communications

Customers had positive experiences with customer communications, noting that their communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved property and realised we needed all new guttering and downpipes. From the first contact with Taylor roofs to installation of the guttering and downpipes the communication was excelle... See more

Rated 5 out of 5 stars

We contacted Taylor Roofing as we wished to have the roof surveyed before the winter months and it was found we required some broken tiles replaced. Greg & Daryl provided a very professional, efficie... See more

Rated 5 out of 5 stars

Contacted Taylor Roofs as was concerned about a sudden roof leak. Survey was arranged very quickly and surveyor reassured me that roof was in good condition and only a small repair was required. Servi... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Before getting in touch with Taylor Roofs, we had water pouring into our living room - not exactly the feature we were going for! From the initial quotation through to the guys turning up... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

86 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

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4.6

All reviews

(86)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Review for Taylor Roofs

⭐️⭐️⭐️⭐️⭐️
Before getting in touch with Taylor Roofs, we had water pouring into our living room - not exactly the feature we were going for! From the initial quotation through to the guys turning up on the day, everything went smoothly. Communication with the office was spot on and the work itself was completed to a really high standard. We’re delighted with the results and wouldn’t hesitate to recommend Taylor Roofs to anyone needing roofing work done properly.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best!

Received quote day after survey. Excellent! Accepted immediately. 3 weeks later guys arrived to do the work. They were polite friendly and thorough. Job completed and it looks great. They cleaned up every drop and left everything looking like new. Can't praise them enough. Everything was prompt, professional and I am so glad that I chose them. Highly recommend!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and reliable

Very professional, arrived when promised, completed on time. High quality work. Hard working and tidy. Office staff are very responsive. Will definitely use again.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We contacted Taylor Roofing as we wished to have the roof surveyed before the winter months and it was found we required some broken tiles replaced.
Greg & Daryl provided a very professional, efficient and friendly service informing us of all works being carried out and also clear up thereafter. From Mark, surveyor, Greg and Daryl and contact with all their customer care team, we would highly recommend Taylor Roofing for any further works. Thank you for a excellent job.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional from start to finish

From start to finish guys very professional ,taking pictures of work needed and taking time to explain what work will be done, even repaired a broken tile i had not noticed,giving explanation of work schedule. before and after completion.
Given a very competative quote which was adhered to.
Guys arrived on time and went about their work on time and finished in reasonable time.
Yes I would recommend Taylor Roofs and will always be my first port of call for any repairs if needed in the future.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, always arrived on time. At last our roof is looking amazing. Lovely bunch of guys, very polite and easy to speak to. Tidied up when the job was complete. Would definitely recommend Taylor Roofs.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

High quality workmanship

High quality workmanship, speedy service, and a very customer friendly approach. They are not cheap, but you get what you pay for. Would highly recommend these guys.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

The process from the initial quote, two flat roofs and new ridging, to job completion was seamless. Taylor roofing arranged for a skip delivery which ensured that our property was tidy at the end of their working day. The 3 men, led by Dean, were professional in their approach to the work that they were undertaking. All were extremely hard working, arriving early every morning which meant our agreed work was finished within 5days. Thank you.
There were a few issues which were highlighted to the office and dealt with the following day.
Thank you Taylor roofing for a great job. We would most definitely recommend you to anyone who required any type of roofing work done.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Responded swiftly and provided good communication and updates on arrival. Very professional and helpful and fixed the issue promptly and effectively. Would use them again:

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

A Very easy and pleasant experience

A Very easy and pleasant experience, from phoning the company, explaining what I thought was needed, to the job being done.
Allie a lovely young lady, Mark a nice young man and the roofers All very nice people. Great job !!! 👏

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, kept in touch via email,txt or phone. Turned up when arranged and works carried out as agreed.
Professional service from start to finish. Well done all involved.

June 11, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Job!

It was agreed that Taylor Roofs would come in approximately 6 weeks after the deposit as they were waiting for the scaffolding to be erected.
A positive was that the scaffolding company arrived within 3 weeks and the Taylor Team a few days later, which was great.
The roof repair was carried out very professionally and the Team were really friendly and helpful. The only very slight disappointment was that while they repainted the wood repair at rear of the house they did not paint the front left, which was easier while the scaffolding was erected. The scaffolding took over a week to be dismantled.
This is a very, very minor criticism, and does not take anything away from the main repair which was excellent. They cleaned up everything before leaving.
I would definitely use them again. Thanks to the Team.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company would thoroughly recommend.

Excellent service provided from my initial enquiry to the finished job. Stewart, Fiona, Allie and Adam were absolutely excellent. Extremely helpful, friendly, professional and efficient throughout. They all went "above and beyond" to make sure I was entirely satisfied with the job. Was kept informed throughout the whole process. . Would thoroughly recommend this Company. You will not be disappointed.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Roofers

Excellent customer service, quick, efficient and reliable roofers. We will be using them again and would highly recommend them to anyone looking for good workmanship. We had Dean & Shai very professional friendly pair.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and professional service

We have been having issues,with mould on our bedroom ceiling. I have had contact with other roofing companies and despite assurances that they would investigate and quote for work no further contact with companies followed. Taylor Roofs responded quickly to my request for help. The surveyor was out promptly and was able to pinpoint the issues causing our problem with mould. This was in part due to poor insulation being present in our loft space which does not reflect well on our previous builder and also no ventilation vents in the roof. We were able to view the video of the loft space and the missing insulation corresponded to the areas where mould has been an issue. We were given a quote that same day and after accepting this the work took place quickly after this. I cannot fault the work and we are just so grateful to have a solution to our problem. Would highly recommend Taylor Roofs.

April 4, 2025
Unprompted review

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