Taylorroofs Reviews 

86
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who communicate clearly and keep clients informed throughout the entire process. Property owners note that surveyors arrive promptly, provide detailed explanations, and share photos of any issues found. Furthermore, consumers highlight that the repair and installation work is completed efficiently to a remarkably high standard, leaving properties tidy. Some reviewers were not happy with occasional communication oversights regarding project scheduling, as well as minor cleanup issues left behind after the work. For instance, a few people mentioned having to make multiple calls or experiencing unsatisfactory follow-up responses regarding lingering problems.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the professional approach, prompt... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently praising polite, friendly, and hardworking... See more

Quality

Reviewers express great satisfaction, noting that the work was completed to a high standard and the quality... See more

Customer service

People report positive experiences with customer service, highlighting that communication was excellent from... See more

Customer communications

Customers had positive experiences with customer communications, noting that their communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved property and realised we needed all new guttering and downpipes. From the first contact with Taylor roofs to installation of the guttering and downpipes the communication was excelle... See more

Rated 5 out of 5 stars

We contacted Taylor Roofing as we wished to have the roof surveyed before the winter months and it was found we required some broken tiles replaced. Greg & Daryl provided a very professional, efficie... See more

Rated 5 out of 5 stars

Contacted Taylor Roofs as was concerned about a sudden roof leak. Survey was arranged very quickly and surveyor reassured me that roof was in good condition and only a small repair was required. Servi... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Before getting in touch with Taylor Roofs, we had water pouring into our living room - not exactly the feature we were going for! From the initial quotation through to the guys turning up... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

86 reviews

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No recent history of asking for reviews

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4.6

All reviews

(86)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Roof Renovation

I found Taylor Roofs to be a very reliable and professional company. After storm Eowyn my roof was left with substantial damage and I contacted Taylor Roofs who sent their surveyor Mark to inspect it. The company then emailed a quote which I could choose to accept or reject. The roof renovation was carried out efficiently and the team cleared up on completion. I would highly recommend Taylor Roofs.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

New roof.

Quoted for new roof, 2 weeks later work. Started, 4 days later work completed. At all stages I was kept informed, including the arrival of the scaffolding and skip. Skip removed final day of job and scaffolding the next day. Excellent communication from the office with regard to quote, payment etc. workman inspected the loft before leaving and removed bits of debris that had fallen through. More than happy with my new roof, and happy to recommend.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent. Full roof replacement.

We had a very good experience in using Taylor Roofing for a full strip and redo on our roof. With this being a substantial job I had some real concerns in finding the right contractor to go with and had been in touch with many roofing companies within my local area. After some in-depth research and many quotes it was obvious from first communication that Taylor roofing know their trade and clearly set out to be a full and proper professional outfit from start to finish.
As I mentioned I had some real worries in selecting for this size of job and I genuinely could list a large number of positives when dealing with Taylor roofing but to select the few points that made my mind up.
1. Comms had been great right from the start.
2. I had some questions on the quote which I sent outwith office hours and I had a reply from the MD with 10min plus made the time the following day to schedule a call with me to discuss the points further.
3. Guys on the job are great, always updating us and kept the job clean.
4. Office team doing whatever they could to help with some requests id made.
5. Competitive pricing. Like I say I ended up with at least 10 quotes and for the service we got their quote was as competitive as the others.

Won’t bore you with the rest. Top roofing company these guys. Would always recommend and wouldn’t look anywhere else for roofing jobs now.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly

The inspection and site teams were professional and friendly. The timescale between requesting an inspection and completing the work was pleasingly short and the work was done to a high standard.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Their quote was quick and their workmen did a great job. Everything was done as per quote and no mess was left. We did have a minor issue, but this was dealt with quickly and in a very professional manner.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Taylor Roofs operate really professionally

Taylor Roofs operate really professionally. They book you in for a quote, talk you through what they would do, no high pressure sales techniques, instead they email you a quote and it's up to you to accept it and pay a deposit. Then you get contacted to agree a date for the works. Experience from last 2 jobs they have done for us is that they turn up on time, do a good job and leave everything neat and tidy. Would recommend.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

New roof

Chose Taylor roofs on two personal recommendations, I wasn’t disappointed.
From roof survey to new roof completion the service was excellent, everyone was efficient and friendly and the best customer service I’ve come across in a long time.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

New roof

Everything that was agreed happened at the right time from the scaffolding, skip, delivery of tiles to the roofers
The roofers were excellent and very tidy
I would recommend Taylor Roofs

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response, competitive price, friendly attitude, no hassle. Would recommend them again.

April 17, 2025
Unprompted review
Rated 2 out of 5 stars

Not the best experience

Engaged with Taylor Roofs to have 4 hips replaced on my roof. Found them expensive but went ahead as they came across well. The experience was not as expected. The hips were all out of alignment and they had to refit after I complained. The membrain barrier was not fitted properly and they had to reapply, again I had to push them on this. They also started flying a drone around my house without my permission taking photos, again I had to complain and stop them from doing this. I hate to think what kind of a mess there would have been was I not on top of the job.The job was to be signed off by a supervisor, he came out said he went up to inspect the job, and that he was happy with it. I asked how he got up the scaffolding and he said he climbed up it; so much for Health and Safety. After he left I checked my security cameras, and he did not go up at all, he just took pictures from ground level. I emailed the owner asking him to come and see me as I was unhappy with the job, he refused saying he does not see customers. It has now been over 6 weeks since the job was completed, I do not think it is a very good job and still have 4 more hips to do and will be asking another firm to complete this work. I was promised my guarantee a week after completion, I called them and they said it was forth coming and I have still not received this over 6 weeks later

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Made life easy

Very easy to deal with, transparent on cost, and came out quickly (the same day I accepted the quote) to fix our issue.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Taylor roofing came to repair our roof and replace a velux window and a few other wee jobs.
We had an excellent service - the office staff are so helpful - answering questions and giving information as well as keeping us informed during the whole process.
Stuart the surveyor took pictures and told us all the work that needed to be done - as well as some things that could wait for another day if that suited us better.
The 2 workmen (I can’t remember their names) were very punctual and kept us informed with photos of their work - including problems they encountered and sorted as they went along. They were polite and very hard working and cleared up any mess they’d made .
I can’t fault the service from Taylor Roofs - I always recommend them to others and will continue to use them for any roofing work.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Quick Turnaround from Taylor Roofs!

I recently had Taylor Roofs out for a roof verge repair, and from start to finish, they were fantastic. They gave me a clear quote, kept me updated with regular messages, and originally estimated the work could take up to six weeks. But to my surprise, within a week, I got a call saying they could do it that same day—talk about efficiency!

The girls on the phone were absolutely lovely, always helpful and cheerful. But I have to admit, the guys who came out to do the work were even nicer (sorry, ladies!). The team was professional, friendly, and worked quickly while keeping everything tidy.

This isn’t the first time I’ve used Taylor Roofs, and it definitely won’t be the last. Reliable, professional, and with top-notch customer service—what more could you ask for? If you need any roofing work done, I’d highly recommend them!

March 17, 2025
Unprompted review

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