Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law Firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great professional service!

I was recommended to Taylor Walton By a couple of people, I did get a couple of other quotes but found their pricing very competitive! They acted as a solicitors for selling my parents house in St Albans and buying a bungalow in Peterborough, We had some time constraints and Shalina Patel and the team were very professional in getting everything done in time and on price!
Very pleased with the service, I would use them again!
Craig

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

Go elsewhere

Go elsewhere. Kimberley Osbourne is the worse conveyancing lawyer. Dragging things out, delay after delay and rude behaviour when challenged. Zero empathy and will leave you without a roof over your head.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Caroline Hume has been incredibly…

Caroline Hume has been incredibly helpful and professional. She acted as my solicitor when I purchased my house and I have found her to be very responsive throughout the transaction. Furthermore, she has been helpful and been quick to respond with information I require to re-mortgage, 2 years after I purchased the property.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Kimberley Osborne and her team are top notch

I have now dealt with Kimberley Osborne at the Harpenden office of this firm on 3 transactions. She has been thoroughly efficient, responding quickly to my queries and those of the solicitor’s acting for my buyers/sellers. She carefully explained anything I didn’t understand and was pleasant and helpful throughout in spite of the immense pressure to complete before deadlines.

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Hardworking Solicitor

Kimberley has been a truly hardworking and professional solicitor helping us to navigate through our sale and purchase during the pandemic. A real credit to her company.

June 14, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid due to no integrity and difficulty to deal with

It's no coincidence there are not any reviews of them here. Truly shocking experience with St Albans office. I'm a first time buyer and wanted to instruct them to act as my solicitors for a new build purchase. For 2 days in a row I couldn't get through to their conveyancing team past their reception. The receptionist would ask me tons of questions and in the end relay a false name of the caller (for reason beyond human comprehension she made up my name as Mike Lee) or just deliberately lie that solicitor was out of the office while they were in. When I challenged and questioned this shambles their St Albans head of conveyancing said she considered such behaviour quite normal and didn't see any issue with that. On top of that she quite arrogantly added that maybe TW was not the right firm for me (you bet!). Icing on the cake was when they sent me an e-mail saying that due to Christmas build up they couldn't provide the level of services I required. I didn't know whether to laugh or cry while reading this. If you want to hire adult hypocrites this team will be your best choice!

November 29, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look