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Rated 5 out of 5 stars

Beautiful handbags with the softest leather. I love love love my new handbag that was delivered so quickly yesterday. Thank you Karen for your care, and attention. An error with my online order was p... See more

Rated 5 out of 5 stars

I just love the whole ethos of the shop, with bags all having a name which also relates to someone special. The girls were very helpful and I tried a few, checking them on a lovely large mirror area... See more

Company replied

Rated 5 out of 5 stars

I visited the beautiful studio store in Bushmills for their beautiful purpose charity event. Their customer service was incomparable and exceptional. The products inside the box was a real treat wit... See more

Company replied

Rated 5 out of 5 stars

After much deliberation of which bag I would buy and several visits back to Northern Ireland, and a few chats with the very helpful ladies in the shop, Agnes ( in plum) became my new friend. I love t... See more

Company replied

Company details

  1. Leather Goods Store

Written by the company

Luxury leather handbags • With a beautiful purpose • Designed in N Ireland • Hand-made in England tayloryates.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my Mavis & Doris ❤️

I have two Taylor Yates bags (Mavis & Doris) I love both of them and always get compliments about them. Super soft leather and lovely colours. Staff team are great super helpful and loads of patience!!! I can’t wait to see what my next Taylor Yates purchase will be.

February 17, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Hannah,

So pleased you are loving Mavis and Doris!! Always a pleasure to see in the studio. So glad you enjoy your TY experience and thank you so much for your kind words.

Kind regards
Nyree
Store manager

Rated 5 out of 5 stars

Absolutely love love love this shop

Absolutely love love love this shop. Amazing customer service, so quick and helpful, and lovely bags
Jay_fullman @ hotmail.co.uk

February 17, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Jay,

Thank you so much for your kind words and taking the time to leave a review. Delighted you enjoyed your TY experience.

Kind regards
Nyree
Store manager

Rated 5 out of 5 stars

Doris Clutch

Bought an Iris Doris Clutch to spoil myself and wow am I in love!!! The leather is silky smooth and the colour is just stunning! The team are so helpful and lovely and it was sent out within the day! I was so excited when it arrived!

February 17, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Samantha,

Hope you are well.

So happy you are loving your Doris!
We are so pleased you loved our service at TY. We are always trying our best to make your experience memorable and we are so pleased we achieved it.

See you again soon in the studio.

Kind regards
Nyree
Store Manager

Rated 5 out of 5 stars

Softest leather ever

Such friendly and helpful staff. Products are the softest leather I’ve ever felt! Amazing local business

February 17, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Maeve,

We are so pleased you enjoy your TY experience and thank you for your kind words.
Hopefully see you again soon in the studio.

Kind regards
Nyree
Store Manager

Rated 5 out of 5 stars

Gorgeous

Wonderful choice of products to treat yourself or purchase as pressies. Easy to shop and buy. Go on , you know you want something

February 16, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Susan,

Thank you for taking the time to leave a
review and your kind words.

Kind regards
Nyree
Store Manager

Rated 5 out of 5 stars

Handbag and customer service outstanding!

I absolutely adore my bag purchased for me in 2020 for my birthday. I usually change bags regularly but not now, I use my rucksack type bag all the time. I happened to get a water stain on it so I rang Taylor Yates. Oh my goodness, talk about helpful and very friendly, these ladies are wonderful. They suggested I post my bag to them to see if they could get the mark out. They did mostly but this is just an example of their customer care that is out of this world. I can't speak highly enough of this company!!!

February 16, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Susie,

We are so pleased you are so happy with your TY experience! Thank you for all your kind words and leaving such a lovely review.
Kind regards
Nyree

Rated 5 out of 5 stars

Super fast delivery

Easy to order. Immediate emails to confirm order and arrived super quickly.
Ordered a Albus & Flora lip balm. Beautiful product and no shipping fee as on other sites!

February 16, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Liz,

Hope you are enjoying your Albus & Flora. We just love these beautiful lip balms.
Thank you for taking the time to leave a review.

Kind regards
Nyree

Rated 5 out of 5 stars

This is a great shop

This is a great shop, everyone is so helpful and of course friendly. Every time I've been in whether it's to browse or to make a purchase the staff couldn't do enough to welcome you and assist your needs.

🙏🤞🤞🤞

February 16, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hello,

We are so pleased you enjoy your TY customer experience in the studio. Thank you for your very kind words.

Kind regards
Nyree

Rated 5 out of 5 stars

In the Bag!

In the Bag!
The Taylor Yates team have a really genuine passion for their product and in helping the customer choose a luxury bag that will add a touch of class to an existing wardrobe. Their in store vibe is welcoming yet relaxed, packaging is fab and that soft leather is such a luscious treat! Really pleased with my mini Agnes in black ( perfect on my 5.3 frame) and my little blue cross body piece is an absolute gem for days when I want to carry the minimum. Very pleased with my purchases which I thought long and hard about!

February 16, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Karen,

Thank you for sharing your experience with us. We really appreciate your taking the time to leave a review. So pleased you enjoyed your TY experience.
Hopefully we will see you again soon.

Kind Regards
Nyree

Rated 5 out of 5 stars

Success story all round

I can only say enormously fabulous things about Taylor Yates, their products, presentation, customer service and value for money.

I have purchased Items and have been gifted an item and am so pleased that a local business is going from strength to strength.

Highly recommended

February 16, 2022
Unprompted review
Taylor Yates logo

Reply from Taylor Yates

Hi Jill,

We are so pleased you loved our TY experience. Thank you so much for taking the time to leave such a lovely review.

Kind Regards
Nyree

Rated 5 out of 5 stars

The mini Mavis bag

The leather was so soft to the touch. The bag was lovely and I knew that it was for me.
The sales assistant was very efficient and had a nice manner. She explained where and how the bag was made etc.
I even found a lucky penny inside.

February 5, 2022
Taylor Yates logo

Reply from Taylor Yates

Hi Mary,

Thank you for taking the time to leave such a lovely review. Glad you are enjoying Mini Mavis.

Kind Regards
Nyree

Rated 5 out of 5 stars

Fabulous quality products

Fabulous website, easy to use and amazing quick delivery. My bag arrived beautifully packaged and presented. The bag itself is outstanding quality, so soft and very apparent they are made with love and care! The stories translated from the website directly into the quality of the bag. I would definitely recommend Taylor Yates and their products.

January 17, 2022
Taylor Yates logo

Reply from Taylor Yates

Hi Pete,

Thank you for taking the time to leave a review and for your kind words. We are delighted you are happy with your bag and your TY experience.

Kind Regards
Nyree

Rated 5 out of 5 stars

Spotted this beautiful store during its…

Spotted this beautiful store during its Christmas closure. Visited website and choose the lovely Mary tote. Seamless pick up with excellent customer service. Brought my lovely purchase back to Australia and I love it more each day!!!

January 11, 2022
Taylor Yates logo

Reply from Taylor Yates

Hi Karen,

Thank you for leaving such a lovely review. So pleased you are loving Mary. I’m sure Mary is loving her new home.

Take care

Kind regards
Nyree

Rated 5 out of 5 stars

Superb products

Superb products, amazing staff with ethical values and purpose.

January 8, 2022
Taylor Yates logo

Reply from Taylor Yates

Hello,

Thank you for you kind words and taking the time to leave us a review. It was lovely to have you in the studio that day.

Hopefully see you again soon.

Kind regards
Nyree

Rated 5 out of 5 stars

Tilly Mini Hobo bag - a delight!

Received my Tilly Mini Hobo bag and I am absolutely delighted. So soft and beautifully made.
Great customer care, beautiful packaging, fast delivery and a bag that I will cherish.
Thank you, I am a very happy customer.

December 29, 2021
Taylor Yates logo

Reply from Taylor Yates

Hello,

We are delighted to hear that you are so pleased with Tilly and TY customer care. Thank you for your kind words.

Take care
Kind regards
Nyree

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag - will hopefully be enjoying it for many years to come.

December 25, 2021
Taylor Yates logo

Reply from Taylor Yates

Hello,

So pleased you are enjoying your TY bag. Thank you for taking the time to leave a review.

Kind Regards
Nyree

Rated 4 out of 5 stars

mini Mavis

I brought a mini Mavis, arrived within a few days of ordering and was presented in a nice box. Leather is very soft and colour is a stunning purple. I was a little disappointed that the bag doesn’t close very well, I can still get my hand in the bag and it won’t close any further.

December 18, 2021
Unprompted review
Rated 5 out of 5 stars

Well worth a visit

Beautiful stock helpful friendly staff- well worth a visit

December 18, 2021
Taylor Yates logo

Reply from Taylor Yates

Thank you so much for your kind review. Hope to see you again soon.
Kind regards
Nyree

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