I have been waiting almost a year for TBK to carry out a refund they agree they owe us. Every attempt to speak with them is met with assurances they will take care of it, only to be ignored. So think... See more
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We can’t thank TBK Tiles enough especially Jinga for always being so helpful and patient throughout the whole process. She truly went above and beyond to help us choose the perfect tiles and create... See more
Company replied
This is our third bathroom from TBK. We have always found them excellent. They stock really interesting modern stylish products of great quality. But this review is not about them as such, it's about... See more
Company replied
We had a great experience with Fiaque Ahmed. We had not intended on purchasing that many items from TBK, but Fiaque went above and beyond in terms of servicing us. He was professional, patient, knowle... See more
Company replied
Company details
Contact info
Elite House, West Hendon Broadway, NW9 7BW, London, United Kingdom
- 0203 967 7511 0
- tbktiles.co.uk
3.9
Great
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ive been using TBK for many years and i…
I've been using TBK for many years and i just wanted to say that its been an incredible honour working with Jigna. She is a true asset to TBK. I will be using this company for many more years to come and will recommend many friends and family to you. May I also give a shout out to Gabby who is so helpful and goes that extra mile to help out.
September 3, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Agnes,
Wow — thank you so much for your glowing 5⭐ review! We’re over the moon to hear about your experience with our team. Your kind words mean the world to us, and it’s feedback like this that drives us to keep delivering the very best service, every single time.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back to TBK whenever you need us. Customers like you are the heart of what we do! 💫
With gratitude,
Akmal Bahador
Head of Business Development
Customer service 0/5
⭐☆☆☆☆
Earlier this year, our experience with TBK Tiles was extremely disappointing. At first, Gary was quick to take our money and process the order, but once payment was made, he simply stopped caring about customer service.
We had an issue with two of the tiles being rough, which Gary brushed off, saying “the tiles are just like that.” After visiting their showroom, I confirmed this wasn’t true—it was just the top two tiles in the crate that were defective, however he instructed not to open the rest of the crate to check, so this was only confirmed later. Trying to return them was an exhausting process. Gary ignored all of my texts and emails. To this date he hasnt replied to a single email, including an initial email simply asking for a digital version of my receipt. Initially, he insisted we return the entire heavy crate. When the driver came, the lift wasn’t even strong enough to move it. Only after calling customer service with the driver did I get told I could return just the top two tiles. Even then, it took far too long to receive the credit.
In the middle of this frustrating process, TBK had the audacity to ring me asking for a 5-star review, praising Gary’s “extensive experience.” Clearly they are desparate to improve upon their sub-standard reviews without addressing the service itself. When I asked them about my ongoing issue, they provided no solution at all. Gary’s so-called years of experience only translated into arrogance and dismissiveness.
We had five bathrooms to do in our house including fittings and thank goodness we only trialed TBK on one. Despite having a nice showroom, they are not worth the stress. You’re far better off going to one of the many other tile showrooms in the Park Royal / Acton area, where customer service actually exists.
March 20, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Keval,
I want to start by personally apologising for the experience you had with us earlier this year. Reading your review was very difficult, and I am truly sorry that you were left feeling dismissed and let down. This is not the way we want any of our customers to feel, and I take full responsibility for the shortcomings in the way your situation was handled.
Please allow me the chance to put this right for you. I would very much appreciate it if you could either give me a call directly or come into the showroom at a time that suits you. I want to sit down with you, listen to your concerns in full, and do whatever it takes to make it up to you.
It is never acceptable for a customer to feel ignored, and I regret that this was your experience. Moving forward, I am committed to ensuring that not only your issue is resolved, but that we also learn from this so it never happens again.
I hope you will consider giving me the opportunity to turn this around. I will personally ensure that the solution we agree on leaves you feeling valued and respected as a customer.
Thank you for sharing your honest feedback — while it is painful to read, it is also a chance for us to improve.
Warmest regards,
Akmal Bahador
Head Of Business Development
Go for Jigna for a consultation
We had a consultation with an experienced designer Jigna for our main and second bathroom renovation project.
We told how we would want and she came up with a various ideas. She is also acknowledge of the background of the supplier companies and its products. We really had a productive consultation time with her.
TBK showroom has a quite lots of range of tiles and bathroom sanitaries. Recommend to book a consultation with Jgna if you do a bathroom renovation!
August 20, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Haruna,
Your 5⭐ feedback truly made our day — thank you! We’re so pleased to hear that your experience with us was a great one. Every review like this reminds us why we do what we do and pushes us to keep delivering the highest standard of service.
We deeply appreciate your trust and look forward to helping you again in the future.
Warmest regards,
Akmal Bahador
Head of Business Development
I had the most incredible experience at…
I had the most incredible experience at TBK with Abdulahi and Akmal. Words unfortunately can’t describe my experience and heartfelt gratitude but all I can say is that I will be recommending all of my family and friends and colleagues to them both. What an outstanding service and dedication from these two amazing people. They are an asset to TBK.
August 18, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi,
Your 5⭐ feedback truly made our day — thank you! We’re so pleased to hear that your experience with us was a great one. Every review like this reminds us why we do what we do and pushes us to keep delivering the highest standard of service.
We deeply appreciate your trust and look forward to helping you again in the future.
Warmest regards,
Akmal Bahador
Head of Business Development
Jigna was incredibly helpful
Jigna was incredibly helpful - I arrived with no appointment and she was able to accommodate me. She showed me just the items I was looking for to work with our design, no pressure, quick cost estimates. Recommend!
July 26, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi Hayley,
Wow — thank you so much for your glowing 5⭐ review! We’re over the moon to hear about your experience with our team. Your kind words mean the world to us, and it’s feedback like this that drives us to keep delivering the very best service, every single time.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back to TBK whenever you need us. Customers like you are the heart of what we do! 💫
With gratitude,
Akmal Bahador
Head of Business Development
She was very helpful and made a…
She was very helpful and made a brilliant design for me with everything
July 19, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Zara,
Wow — thank you so much for your glowing 5⭐ review! We’re over the moon to hear about your experience with our team. Your kind words mean the world to us, and it’s feedback like this that drives us to keep delivering the very best service, every single time.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back to TBK whenever you need us. Customers like you are the heart of what we do! 💫
With gratitude,
Akmal Bahador
Head of Business Development
We just purchased all the requirements…
We just purchased all the requirements for a new bathroom and Ms JIGNA PATEL handled this sale professionally and diligently I highly recommend this company and their efficient customer service. Thank you
June 18, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi Z C,
Thank you so much for your wonderful 5⭐ review! We’re delighted to know you had such a positive experience with us. Feedback like yours inspires us to continue giving our very best to every customer, every day.
We’re grateful for your support and look forward to welcoming you back to TBK again soon.
With gratitude,
Akmal Bahador
Head of Business Development
Outstanding service
This is our third bathroom from TBK. We have always found them excellent. They stock really interesting modern stylish products of great quality. But this review is not about them as such, it's about Abdullahi, their man who helped us through our selection of products and countless changes. Abdullahi was super patient and super helpful with our choices and changes. Fantastic service if I could give him 6 stars i would.
June 12, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Bruno,
Thank you so much for your wonderful 5⭐ review! We’re delighted to know you had such a positive experience with us. Feedback like yours inspires us to continue giving our very best to every customer, every day.
We’re grateful for your support and look forward to welcoming you back to TBK again soon.
With gratitude,
Akmal Bahador
Head of Business Development
This was my first time @TBK
This was my first time @TBK, we were approached by Fiaque who made it a pleasant experience throughout. I would highly recommend this place for your next project.
May 30, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi Usman,
Thank you so much for your wonderful 5⭐ review! We’re delighted to know you had such a positive experience with us. Feedback like yours inspires us to continue giving our very best to every customer, every day.
We’re grateful for your support and look forward to welcoming you back to TBK again soon.
With gratitude,
Akmal Bahador
Head of Business Development
5 star service
We walked in and TBK had so many choices but Jigna took the time to go through all the options with us. She was amazing and gave us so many good recommendations!! Would highly recommend TBK!!
June 7, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Chirag, thank you for your 5⭐ review — your support means the world to us! 🙏
Akmal Bahador
Head of Business Development
Thank you Fiaque and Gary
Thank you Fiaque and Gary for your time and expert advice - couldnt have been more helpful.
June 4, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi, your 5⭐ review made our day — thank you for trusting TBK, we truly appreciate it! 💫
Akmal Bahador
Head of Business Development
Professional service
We were helped by Abdullahi who was professional, courteous and patient in helping us to design, choose/order and put together our bathroom.
We collected our order a few days later and are very happy with the quality and value for money of what we chose, after shopping around numerous bathroom showrooms.
TBKs beautiful showroom has many bathrooms on display for ideas and inspiration.
March 31, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Maria, your 5⭐ review made our day — thank you for trusting TBK, we truly appreciate it! 💫
Akmal Bahador
Head of Business Development
I went to look for some tiles last week…
I went to look for some tiles last week and Fiaque was very helpful in assisting me. I’ll be placing an order soon.
May 13, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Andy, we’re thrilled by your 5⭐ feedback — customers like you keep us inspired every day. 🌟
Akmal Bahador
Helpful
Can not Fault Fiaque Ahmed at TBK, a real pleasure and gave so much help on choosing tiles, he made the process far easier than originally anticipated, huge selection of tiles would highly recommend TBK for your bathroom needs
May 17, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi Ghost👻, we’re thrilled by your 5⭐ feedback — customers like you keep us inspired every day. 🌟
Akmal Bahador
Amazing appt with Abdullahi
We had the pleasure of having Abdullahi help us with selecting items for our bathroom project- after searching for a long time in various showrooms we came across TBK and we were so impressed with the help and knowledge Abdullahi had- also his patience! We would highly recommend booking an appointment with Abdullahi! Thankyou so much!
May 16, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Shopper🤩 , we’re thrilled by your 5⭐ feedback — customers like you keep us inspired every day. 🌟
Akmal Bahador
I have worked with Gary for nearly 35…
I have worked with Gary for nearly 35 years, we work very closely on all my projects, and very happy working with him
Eikeen Johnston
May 16, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Hi Eileen,
Your 5⭐ feedback truly made our day — thank you! We’re so pleased to hear that your experience with us was a great one. Every review like this reminds us why we do what we do and pushes us to keep delivering the highest standard of service.
We deeply appreciate your trust and look forward to helping you again in the future.
Warm regards,
Akmal Bahador
Head of Business Development
I have had dealings with Dee but more…
I have had dealings with Dee but more with Abdul who is based on the first floor . Both were extremely helpful . Their services were excellent. They were friendly, professional and very helpful.i am yet to arrange for the delivery of my tiles and hoping there will be no issues with that too.i will definitely recommend them . Their colleagues whom i occasionally dealt with on my visit to the shop i found very friendly and helpful too.
April 10, 2025
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Francis, we’re thrilled by your 5⭐ feedback — customers like you keep us inspired every day. 🌟
Akmal Bahador
Head of Business Development
Jigna Patel is Extremely unprofessional
Jigna Patel is Extremely unprofessional
I visited their showroom and then sent them an email. The lady I spoke with in the 'luxury' area upstairs was generally rude and unhelpful. She preferred to sit at her desk eating a sandwich and had minimal interest in helping customers. I followed up with an email but was completely turned off when she replied with an extremely rude email. Don't bother contacting this company. Seeing the negative reviews here especially about her, I can understand why that is and it reflects on the business that they still retain her. In the end we chose Roccia roccia.com/
December 16, 2024
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Nia,
We are truly sorry to hear about your experience and the way you felt during your visit. Please accept our deepest apologies — no customer should ever feel dismissed or treated rudely, and we take feedback like yours extremely seriously.
We are very concerned that your interaction left you disappointed, and we want to assure you that we are addressing this matter internally. Our goal is always to provide helpful, attentive, and professional service to every customer, and it is clear we fell short in your case.
Even though you ultimately chose another supplier, we would very much like the chance to make this right. If you are open to it, I would personally invite you back to the showroom to meet with me, so we can give you the experience and attention you deserved from the start.
At TBK, we do not take these situations lightly, and we are committed to learning from your feedback to ensure it never happens again. Thank you for bringing this to our attention — it is only through honest feedback that we can continue to improve.
Sincerely,
Akmal Bahador
Head of Business Development
Rude staff
The two stars are for the quality tiles we bought. Agim is very nice who works in the warehouse and does deliveries. Nazdah was very very chatty when selling us the tiles but very rude and obnoxious when I returned one box of tiles for refund. She kept repeating in her rude manner that if I didn’t check the card details matched she will do nothing more about it, that’s it, she’s done her bit, even if I don’t get my refund to the bank properly. Needs training in good manners and courtesy when speaking with customers! They have a good choice of tiles but beware when you get your refund from Nazdah because you can expect to be rushed and she has zero customer care skills at this point. It’s a shame really they have good tiles but when the staff behave so arrogantly you would rather walk out than buy from them.
October 18, 2024
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear Sophie,
We are truly sorry to hear about your experience and the way you felt during your visit. Please accept our deepest apologies — no customer should ever feel dismissed or treated rudely, and we take feedback like yours extremely seriously.
We are very concerned that your interaction left you disappointed, and we want to assure you that we are addressing this matter internally. Our goal is always to provide helpful, attentive, and professional service to every customer, and it is clear we fell short in your case.
Even though you ultimately chose another supplier, we would very much like the chance to make this right. If you are open to it, I would personally invite you back to the showroom to meet with me so we can give you the experience and attention you deserved from the start.
At TBK, we do not take these situations lightly, and we are committed to learning from your feedback to ensure it never happens again. Thank you for bringing this to our attention — it is only through honest feedback that we can continue to improve.
Warmest regards,
Akmal Bahador
Head of Business Development
Thieves
Send less tiles than ordered, promise to send out extra. After waiting a month I asked for a refund. 2 months later and multiple reminders, no refund. Sadly will have to report to my credit card.
September 11, 2024
Unprompted review
Reply from TBK Tiles Factory Outlet
Dear RK,
We are truly sorry to hear about your experience and the way you felt during your visit. Please accept our deepest apologies — no customer should ever feel dismissed or treated rudely, and we take feedback like yours extremely seriously.
We are very concerned that your interaction left you disappointed, and we want to assure you that we are addressing this matter internally. Our goal is always to provide helpful, attentive, and professional service to every customer, and it is clear we fell short in your case.
Even though you ultimately chose another supplier, we would very much like the chance to make this right. If you are open to it, I would personally invite you back to the showroom to meet with me or another member of our senior team, so we can give you the experience and attention you deserved from the start.
At TBK, we do not take these situations lightly, and we are committed to learning from your feedback to ensure it never happens again. Thank you for bringing this to our attention — it is only through honest feedback that we can continue to improve.
Sincerely,
Akmal Bahador
Head of Business Development
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