TD Reviews 266

Venture exchange tickers only working intermittently for the last two days with no updates on the problem, or resolution timeline. Authenticate app still not working after two months. Have to use phone for authentication, which is ok unless your travelling outside of North America.

TD Canada Trust does not take fraud complaints seriously. After 4 decades with this bank, I am moving my accounts to another bank with more integrity and better customer service.

I ordered on January 19th and as of March 3rd, I still haven't received my 20 silver coins! I requested a refund on February 24th, they opened a ticket, but I haven't heard anything since. It smells like a scam. I feel ripped off by them.

TD Precious Metals
Significant shipping delays (often exceeding 30 days), poor customer service communication, and tracking issues for online orders. Don't ever buy from them, very frustrating

I PAID for 3 orders GOLD AND SILVER, TD DEBITED MY BANK ACCOUNT IMMEDIATELY, AFTER 30 days I didn't receive any confirmation OR DELIVERY.
I escalated the situation and nothing.
I will try a higher level with TD bank OR CONTACT A LAWYER.
DO NOT MAKE ANY PURCHASE WITH TD PRECIOUS METALS....SCAM? I DON'T KNOW YET.

Have you ever tried calling/contacting a customer service rep on weekends?A pre recorded message says you have a "twenty minute wait".Put your phone in the charger and let it sit for three hours.Nobody picks up on the other end.Total garbage service,they need to fire some agents that get 'paid to answer phones but don't.

Small test transfer worked, so I assumed everything was fine. I attempted a standard transfer, but it was immediately denied. My card was then frozen for a regular purchase that I had authorized. The experience seems excessive, annoying, and unrelated to practical applications.
Things have gone well with #ECHOMINES so far. Everything works as explained, and support replies promptly

I have been a TD customer for 20+ years. During this time I have not diputed a transaction. However, in June 2025 I disputed a "Spammy" company. This company withdrew money from my Visa card, on a Sunday, against my wishes, and, without my consent (when I was supposed to pay on the Monday). When I saw the items, they were nothing like the online published photographs. The fraud department at TD called this "Spammy" behaviour, and advised me to ask for my complaint to be escalated. To me, this is definitely dispute-worthy. However, it is not dispute-worthy, according to TD dispute office. The young-sounding male manager in that office, said they couldn't/wouldn't do anything. I am closing my TD credit card. Awful, terrible, customer service. The dispute office needs an overhaul, and, some training sessions in dispute management, and, in customer service.

Pretty unhappy overall with their business banking. Lack of customer services is appalling

TD Canada Trust is a bank I have banked with for over two decades. They once forced me to sign up for e statements and they said they would send me an email telling me when to pay my statement and they never did which resulted in a late payment from me. They also cancelled my credit card and debit card unexpectedly and it went on for a over a year and a half and they never told me anything about it. It disrupted my plans and made it hard to make payments. I am still with them because they have done some things right. I do get cashback dollars which is a very low rate and they did successfully refund me for a scam charge.

I rarely, if ever, write reviews, but this time I felt I truly had to.

After having my bank account locked, I went through multiple support channels and was repeatedly told there was nothing that could be done unless I physically went to a branch — despite clearly explaining that I am currently outside the country. It was frustrating, stressful, and honestly left me feeling completely stuck.

Then I was connected with Anna from the TD Canada Trust fraud department, and everything changed. From the very beginning, she listened carefully, understood the situation, and approached it with intelligence, empathy, and genuine problem-solving skills. She didn’t treat me like a ticket number or a script to follow — she treated me like a human being who needed real help.

In an era where so much “customer support” feels automated, rushed, or powerless, Anna was a breath of fresh air. She was calm, smart, and proactive, and she managed to resolve a situation that others couldn’t — or wouldn’t — even try to handle.

This review is the least I could do to say thank you. TD is incredibly lucky to have someone like Anna, and I genuinely hope her professionalism and dedication are recognized.

Worst service ever at the Sainte Dorothee branch. I don’t recommand this bank and the teller name Nesrine or her branch manager. I was treated like I was poor and not liable even if I made 80k a year and I have a house worth 900k$! My credit score is Excellent and because I didn’t have any product with them they rejected my credit card application. What a shame. Will never set foot in that Bank ever again! They will never have me as client!

I have no idea where TD Canada is finding the employers for a customer service, but they're not helpful, they will argue with you if you want to renew the card or to ask any questions. Also, they won't be happy to help you as a customer service representative over the phone, I think it's kind of time to review your employees and maybe check some phone calls recorded to make sure that you're hiring the right people for the job.

Every time I come

On April 8, 2025, I contacted the TD branch manager, Anthony Celebra. With some attitude, he directed me to Gurdit Singh. I spoke to Gurdit about a small loan. He gave me a lot of information including payment and rate applicable to a home improvement loan that would run in concert with my 1st mortgage. He directed me to come in to the office, complete the paperwork to facilitate the small loan. I was trying to utilize some of the huge equity in my home. I signed a digital application for same. On April 17, I called Gurdit for the final appointment, but his voicemail message was empty. I called to locate him and was informed that he was away for 3 weeks, leaving me hanging, unsatisfied and looking for assistance. I called Celebra, he was busy, but gave me more attitude and put me off to another person, Clery Ellis. On April 25, I attended the appointment he setup. Ellis was no where to be seen. An employee approached me and we were finally seen by Jennifer Walser. To her credit Jennifer was matter of fact and told me that I was misinformed entirely about the transaction and went on to suggest and alternative, after she had called an associate to determine her alternatives. I was not in a happy place due to the branches lack of concern and incompetence. The manager, in two phone calls, projected his care less attitude about my needs and the other employees were obviously not interested in assisting an 18+ year valued customer with a request for this small sum. In my state, I suggested to Jennifer that I would prefer paying cash, rather that accepting their thoughtlessness.
In my 50 years of banking, finance, marketing and management, I have thankfully, seldom experienced such a total break down in customer service. It appears that this branch demonstrates its lack of business acumen by the Google reviews it has received. [2.6 from 103 reviews] I can not say more.

Never had a problem with them overall.
I had one bad experience at 1881 dufferin with a child manager but besides that my account always works. Its better than cibc.

Terrible service. Tried to ask a question to the Webbroker online support. Both the call taker or the so-called supervisor/manager were rude and could not speak enough English to be understood.

terrible customer service

Extremely disappointed with TD Precious Metals. I placed an order over 22 days ago, expecting delivery within 5–10 business days. Despite multiple emails, I have received no response. There’s no phone number listed on their website to contact them directly.

This level of service is unacceptable. I cannot recommend this company for anyone looking for reliable and timely service.

have had an account with TD Bank for sixteen years. For the first time after many years, I made an appointment to apply for a line of credit. They told me that I did not qualify for a line of credit, but that I could apply for a loan. I am on long-term disability, but I have never had bad credit. The loan amount I applied for was not high, because I knew they would probably never approve it.

On the first day of my appointment, they checked my credit score and told me it was very good, which was true. They asked me for several documents, and I brought everything they requested. They then told me I needed a letter from the government. I got it and brought it to them. They asked what the loan was for, and I said it was for medical treatment. They then asked for a doctor’s letter. I brought that as well. Then, for a second time, they asked me again for another doctor’s letter, which I also provided.

They spoke to me in a way that made me feel very confident that I would be approved. Two days later, they called me and said I would be approved with a co-signer. I brought a co-signer, but when I went to the bank, they told me that the woman who had been handling my case from the beginning had gone on vacation, and that I would have to wait three weeks for her to return.

Upset and frustrated, I called TD Bank customer service and explained the entire situation to a representative. He apologized for the way I had been treated and told me to go to another branch, saying there was a helpful colleague there who could resolve the issue for me. Despite having a small child and the difficulty it caused, I went to that other branch, which was very far from me. However, they told me I had been given incorrect information and that I had to wait for the original employee to return from vacation and go back to the first branch. They also said they did not understand why I had been sent to them in the first place.

I went back to the original branch and spoke with the branch manager, explaining everything again. The branch manager told me that neither the government letter nor the doctor’s letter had been necessary at all, and that their staff had wrongly sent me to obtain these documents. He apologized and said he would book another appointment for me with a different TD employee, and that if I brought a co-signer, everything would be fine. He assured me that there were no issues with my file and that bringing a co-signer would finalize the process.

Once again, I booked another appointment and brought my co-signer. After that, I was called back to the bank several more times, each time with a different excuse. They continued to treat me as if the loan would be approved and told me that these back-and-forth visits were normal for everyone.

After forty-five days of repeated visits to TD Bank, being misled and played with, despite having a small child, a physical illness, and paying Uber costs, I was finally told that I was not approved. During this process, they checked my credit score and my co-signer’s credit score multiple times, which severely lowered my credit score and caused me significant harm.

I should also mention that the branch manager at the Esplanade branch later denied everything he had previously told me. I filed a complaint with TD Bank customer service, and all I received was an email saying, “We apologize for how you were treated, and we will try to ensure this behavior does not happen to other customers.”

They humiliated me in front of my children and completely wasted my time. All I can say is that you have no sense of humanity. Shame on you. Shame on you.
180 Esplanade W, North Vancouver, BC V7M 1A3, CA