Tea2you Reviews 559

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and aromatic teas. Many appreciate the efficient mail order process, noting prompt delivery and well-packaged items that arrive intact. The personalized service, including handwritten notes and free samples, is frequently mentioned as a delightful touch that enhances the overall experience. However, some customers also noted that certain teas, particularly the lavender rose and osmanthus varieties, had an artificial aroma that they did not enjoy. A few other people also felt that a specific tea, when brewed, lacked the expected malty flavor and was vaguely unpleasant, leading them to discard the product.

What people talk about most

Product

Users describe positive interactions with the product. Many customers consistently praise the delicious and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the tea,... See more

Order

Consumers find order to be a positive experience. Many reviewers praise the ease and speed of ordering, with... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the responsive, efficient,... See more

Based on these reviews

Rated 5 out of 5 stars

Ratan sources top quality tea himself - no 'agents' needed here. I buy the first and second flush Darjeeling and the Kangra Valley teas which he has selected at the markets in India. I usually visit h... See more

Company replied

Rated 5 out of 5 stars

I ordered online this time instead of visiting the store. My order was correct and prompt. I appreciate the approach to pack orders by hand and the personalised thank you note. Great selection and... See more

Company replied

Rated 5 out of 5 stars

It's the second time I ordered tea from Tea2you for international delivery. The parcel arrived quickly (less than 2 weeks including a bank holiday). I can't wait to try the new flavors I ordered!!... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch service! I ordered tea from London to Zurich and couldn’t be more pleased. The delivery was fast, and the package included two handwritten notes—one in English and one in German—... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

559 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Highest quality tea

Highest quality tea, responsive service, quick delivery. Can’t imagine a better experience.

March 26, 2026
Tea2you logo

Reply from Tea2you

Hello W Davis,
Thank you for leaving us a review, it is very high praise!
Have a great day,
Ratan

Rated 5 out of 5 stars

Top Quality products and perfect service

Top Quality products and loveful, attentive service; I love this place.

April 3, 2026
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Reply from Tea2you

Hello Kunde,
Thank you for your review, it means a lot to us to hear such kind words!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great selection and personalised approach

I ordered online this time instead of visiting the store. My order was correct and prompt. I appreciate the approach to pack orders by hand and the personalised thank you note. Great selection and personal attention; I would much rather support Tea2you instead of one of the large grocery chains.

April 3, 2026
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Reply from Tea2you

Hello Mike,
Thank you for your lovely review, it is very kind.
We understand that good service is equally important as good tea, so I am happy to hear that it is appreciated by our customers.
Best wishes,
Ratan

Rated 5 out of 5 stars

I love this company so much

I love this company so much. The cream earl grey tea is a staple in my house, and I only order tea from here now. Their orders are always packed with care and typically come with a small note. I have ordered large quantities of different teas and received free samples of ones they thought I would enjoy based on my order, which is just so thoughtful! Just an all around amazing company with quality tea!

April 11, 2026
Unprompted review
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Reply from Tea2you

Hello Devon,
Thank you for your review, it is lovely to hear that you enjoy your experience with us so much. We always aim to provide a service as good as our tea!
Wishing you a wonderful day,
Ratan

Rated 5 out of 5 stars

Great

Great, well packaged quick delivery and the tea tastes great too.

April 3, 2026
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Reply from Tea2you

Hello Customer,
Thank you for leaving us a review, it means a lot to hear such kind words!
Best wishes,
Ratan

Rated 5 out of 5 stars

Perfect!

Very friendly an fast ordering process! Wonderful tea!

March 29, 2026
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Reply from Tea2you

Hello Sandra,
Thank you for your review, I'm glad you enjoy your tea!
Best wishes,
Ratan

Rated 5 out of 5 stars

Green tea

Quick delivery. Great product .Personal touch

April 1, 2026
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Reply from Tea2you

Hello Angela,
Your review is very kind, thank you!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great tea and service

Great tea and service! It was handy to use delivery as I've not had a chance to get into London to visit in person.

April 1, 2026
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Reply from Tea2you

Hello Shelly,
Thank you for your kind review. I am glad to hear you found our Online Store helpful, we know how important tea is!
Best wishes,
Ratan

Rated 5 out of 5 stars

My first Order ❤️

It is my first order at Tea2you and i love the Tea .

April 7, 2026
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Reply from Tea2you

Hello Irene,
Thank you for leaving us a review, I am glad you enjoy our tea!
Best wishes,
Ratan

Rated 5 out of 5 stars

Delicious Tea, Lovely Service

The tea is, as always, delicious, but I also really enjoyed the little sample packet of a different but similar tea to try. In a world full of Amazon and giant corporations, this felt like buying from a local store and had those personal touches.

March 1, 2026
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Reply from Tea2you

Hello KL,
We are very touched by your review, it means a lot to hear such kind words from our customers. You all mean a lot to us!
Have a wonderful day,
Ratan

Rated 5 out of 5 stars

All went well with shipping to Germany.

All went well with shipping to Germany.
We also enjoyed our short visit in your store last year :)

March 12, 2026
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Reply from Tea2you

Hello B,
Thank you for leaving a review, it is very kind.
Wishing you a great day,
Ratan

Rated 5 out of 5 stars

Very well packaged in resealable bags…

Very well packaged in resealable bags with a nice handwritten note. Will be ordering again!!! Thanks!

March 14, 2026
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Reply from Tea2you

Hello SR,
Thank you for your review, it warms my heart to hear!
Best wishes,
Ratan

Rated 5 out of 5 stars

The handwritten notes in my order

The handwritten notes in my order. And a free sample of a surprise tea!

March 11, 2026
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Reply from Tea2you

Hello Amy,
Thank you for your review, it means a lot to hear kind reviews from our customers. We wish you a lovely day!
Best wishes,
Ratan

Rated 2 out of 5 stars

Really didn't like it but read on...

Difficult one! My wife bought me packet of Darjeeling 2nd flush when she was visiting in London, it came with brewing instructions to use very little and to re-use it three times. It was also very expensive and I was expecting it to rival Mariage Frere's, my favourite.
First brew as instructed was utterly flavourless. Second brew using a decent amount of tea had very little flavour and was vaguely unpleasant. Threw packet of tea away.
Maybe my taste buds are impaired but the tea and the instructions were a total waste of time and money. Such a disappointment.
Since writing this, Tea2you responded, offered me a refund and a sample of the First Flush Darjeeling which I accepted. Quite a different drink, it will probably never be my favourite but I must applaud the owner's response to my earlier moan and very much thank them for allowing me to sample their rather special Darjeeling First Flush.

March 28, 2026
Unprompted review
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Reply from Tea2you

Dear Anthony,

Thank you for taking the time to share your feedback, and our sincere apologies to hear about your experience with the Darjeeling 2nd Flush.

As you know Darjeeling teas can vary quite significantly depending on the harvest and seasonal conditions. The batch you received was the Darjeeling 2nd Flush 2025 harvested in June, and it could be lighter, more delicate profile by now and we completely understand that it did not suite your palate.

Can you please spare your valuable time to email me at mail@tea2you.co.uk with your order details and the quantity purchased, and we will arrange a full refund for you immediately.

In June 2026, we will get the new 2nd Flush which might suit your palate.

With best wishes,
Rusha

Rated 5 out of 5 stars

Quick, efficient service

I ordered some tea on the 9th March and it was delivered on the 13th March. The parcel was well put together and well taped up so it was secure. The tea was individually packaged in strong envelopes, keeping it fresh.

March 9, 2026
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Reply from Tea2you

Hello Steve,
I am glad to hear you had a good experience with us. I wish you a great day and enjoy your teas!
Best wishes,
Ratan

Rated 5 out of 5 stars

Fantastic range of teas

Fantastic range of teas, so many to try. Great service, good price. Nice to deal with a company who genuinely seem to care about your business

March 14, 2026
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Reply from Tea2you

Hello Nicholas,
Thank you for your review, it is very kind!
Best wishes,
Ratan

Rated 5 out of 5 stars

So good

So good, delicate flavor, so kindly delivered, thank you!

March 1, 2026
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Reply from Tea2you

Hello Michèle,
Thank you for your review, I'm glad to hear you had a good experience with us!
Best wishes,
Ratan

Rated 5 out of 5 stars

10/10 Tea!!

10/10 Tea!!! And deserves more than 5 stars! I love tea and sometimes I want something that will be refreshing and enjoyable and aromatic but also tea that isn’t overpowering with too much of everything. This was absolutely perfect!
I even got a hand written letter from the owner which I could tell they care so much about their customers! I’ll definitely be getting tea from here again!
Instructions were clear on the package aswell as recommendations for what pairs well with the tea like honey! And advising if you can pair it with milk or keep it simply with water only!
Can’t wait to try more!
I bought a mango fruit green tea! Mango marigold green tea and a strawberry green tea! All of them absolutely superb!

March 8, 2026
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Reply from Tea2you

Hello Nolan,
What a lovely review, it is very kind thank you! I am glad to hear that you enjoy your teas. Have a great day and a great rest of your week!
Best wishes,
Ratan

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