TeaTime Bookshop Reviews 

977
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the books, often discovering new and interesting reads they might not have chosen themselves. The inclusion of delightful extras like tea, biscuits, bookmarks, and postcards significantly enhances the overall experience. Many people find the service an excellent gift idea, with recipients loving the surprise and presentation of their monthly boxes. However, some customers noted issues with subscription management, particularly automatic renewals. A few other people also felt that delivery services were inconsistent, with packages sometimes left unattended, experiencing delays, or missing items. Additionally, a small portion of people felt that some books arrived damaged or dirty, or that selections did not align with the chosen genre or "bestseller" description.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting the quality and selection of books,... See more

Subscription

People report ambiguous experiences with subscription services, with many expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing super fast and on-time deliveries,... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive. The book was in very good condition and enjoyed the tea flavours and biscuits I received w... See more

Company replied

Rated 4 out of 5 stars

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Wh... See more

Rated 4 out of 5 stars

Great idea as gifts for those difficult people! Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights ca... See more

Rated 5 out of 5 stars

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... See more


Company details

  1. Book Store
  2. Childrens Book Store
  3. Used Book Store

Written by the company

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

977 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(977)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the surprise 2 book box

Ordered the surprise 2 book box
Arrived in fab order.
Interesting books I haven’t already got and authors I haven’t read before
Thank you for a fab service as always x

October 12, 2025
Unprompted review
Rated 4 out of 5 stars

Not pleased preloved option was scrapped

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Why not just put the price up by £1 instead? Recycling items is good for the environment, we don't need more and more new things! Please bring back this option. You could even leave out the tea and biscuits to save money. Different bookmarks would be nice. I collect them, so a different pattern each month would be a great idea.

October 6, 2025
Unprompted review
Rated 3 out of 5 stars

The box isn’t as good as it used to be…

The box isn’t as good as it used to be but the book was a hardback whereas I used to get paperback. I was also told I’d get a free tote bag with my order but that never came. I did email but got no reply

October 3, 2025
Unprompted review
Rated 4 out of 5 stars

This was purchased as a gift for my…

This was purchased as a gift for my sister. You take a risk when choosing a category and I went with bestsellers. She got a ‘beach read’ for her first book which isn’t really her but hopefully she’ll read it and it enjoy it more than she thinks! The caramel coffee and biscuits looked nice. I wanted to stop the subscription after 3 months but there was only the option to pause it, even when I contacted Customer Services, which is a little frustrating. A nice idea which, with a couple of tweaks could be great. I hope it’s a meatier bestseller next month :)

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

A surprise every month

I really look forward to receiving my box to see what book is inside. Books so far have been in really good condition and an enjoyable read. Bookmark Biscuits and hot chocolate come with it. What’s not to love. It’s a little gift to myself each month

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve had a while now and really highly rate them the choice of books are always so good and although not always ones I would of picked myself I am so glad I got them as they have widened the range of books I read and authors x

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

Great idea as gifts for those difficult people

Great idea as gifts for those difficult people!
Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights category.
Annoyingly the subscriptions automatically renew and can catch you out, but fortunately the customer service is excellent and ready to sort out any problems....thank you, Amy!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company, Amazing service

Amazing customer service. Responded to my inquiry quickly and were incredibly helpful.
The books are high quality and the drink and biscuits are good brands.
Would 100% recommend to anyone looking for a mystery box.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

So good we did it twice!

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forward to the biscuits! The gift was so well received that we decided to do the same for a further year. Company was always easy to contact over things such as address change etc.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

3 month subscription gift

I purchased a 3 month subscription as a gift, for a friend that devours books. Best gift ever, she loved every pick that was sent and it was a wonderful recurring treat too.
After completing the order i found it was actually a recurring subscription and emailed for help. Problem was immediately solved. Highly recommend.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, quick delivery.

I have not had the chance to read the books yet, but they look very fun and very much my style. The package arrived very quickly, and neatly packed. The snacks and hot cocoa were great together. 10/10, would order again!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second box and I love it

This is my second box and I love it! Went with the best sellers option to give myself variety and both books have been incredible, not sure I would have 100% picked them up myself but so glad I read them.
It’s greatly priced for what you get as extras as well and they always deliver on time

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

A little disappointing having read such…

A little disappointing having read such good reviews. I bought a monthly subscription for the rom com books for my daughters birthday however I am yet to receive a rom com book. This was always a risk what book you get but what I found more disappointing was the packaging of items. They were thrown together brown paper was ripped and the cookies crumbled. The last package also had the hard backed book damaged. I would like to cancel my subscription but it only allows me to pause it.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous "dream gift"

I bought a three month, two book, bundle for a friend for her birthday. The company were extremely helpful with this. The first box arrived last week and my friend described it as her dream gift. She loves the look of both books and can't wait to tuck into them. I haven't told her this experience will be repeated two more times so I am sure she will be absolutely thrilled when they appear to surprise her!

August 8, 2025
Unprompted review

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