Really fast and clear response from Support, not some bullshit that you see other places. Defo recommended it for others. The best Customer Service you could ask for as a up and coming Develope... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Irene was so helpful and nice. I really appreciate talking to humans, not bots who genuinely care about providing the best support to the customers. And even though my issue had couldn't be solved te... See more
Company replied
Love Tebex for all my digital goods that I sell. It's been a great relationship professionally, and the friendly and kind service that we receive is awesome. I wish the answers back were a little qu... See more
Beside the fact that i like Tebex as platform and its features because it really suits me exactly what i needed i think the best thing of Tebex is the support team they have one of the best i'... See more
Company details
Written by the company
Tebex is a worldwide payments platform designed to help monetize your online gaming communities. We specialize in end-to-end solutions via our game server web stores, as well as over 120 payment options for clients to purchase their products. Tebex supports delivery of digital goods via a secure platform, with amazing support to help you get started right away. We have store options available for Minecraft, Ark, FiveM, Rust, CS:GO, and more.
Contact info
United Kingdom
- feedback@tebex.io
- tebex.io
3.9
Great
665 reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Not all Online Support is Horrible.
So, we have all heard the nightmares about online support, especially when it comes to Identity Verification. I had issues getting my ID verified to open my Tebex Store for my multiple FiveM Servers. I did research the proper procedure but got sideways, and I had done something wrong as my ID Verification got locked (prob tried to many times) where as I could not try to re-submit my ID. So I used the support tab in my project browser after mb 2 interaction with AI I was giving a support link. I submitted my ticket I got the usual bot ya know, we have received your ticket someone will reply...and within 10 hours (which in the online support is SUPER FAST) I was replying with real person(s) so after only TWO reply's with their support team members (Milo and Leo) my issue was resolved. Not only did they re-set my ID Verification, they specifically told me why my ID was not being accepted. (ID did not have the four corners showing)(room to dark for the live capture) Friends, I do not leave to many comments on support interactions, but I am telling you they had my issue resolved within 15 hours from First contact with AI from the support tab in my project browser, from start to finish and VERIFIED under 15 hours and was well on my way to making my Tebex Store. As a FiveM Developer, Community and Server owner I have dealt with many, MANY Support Teams and this is the best and most polite, professional Support Team I have EVER interacted with. Unbelievably Simple and Fast. Thanks Tebex. @MatrixNative
February 9, 2026
Unprompted review
Reply from Tebex
Hey,
Thank you so much for this incredible review! We know that Identity Verification can sometimes be a tricky and frustrating process, so we are thrilled to hear that the C&S team were able to step in, pinpoint the exact issue, and get you back on track so quickly. We will absolutely pass your kind words directly to them.
Best support from Kieran and Lukas
Best support from Kieran and Lukas, they helped me with my issues using the hytale plugin, best company
January 29, 2026
Unprompted review
Reply from Tebex
Hi Tony,
Thank you so much for the fantastic review! ⭐
We’re really glad to hear that Keiran and Lukasz were able to help resolve the issues you were experiencing with the Hytale plugin. We know how important it is for our partners to get their webstores up and running smoothly, and the team is always happy to help make that happen.
If you need anything else at all, please don’t hesitate to reach out — we’ll be more than happy to assist.
All the best,
The Tebex Team
Very professional
Very professional, excellent communication and I have to say, extremely patient and professional. I am horrendous with tech and was a pain but the staff stayed professional and took the time to explain everything. Very impressed. Great support
February 2, 2026
Unprompted review
Reply from Tebex
Hi Jon,
Thank you so much for taking the time to leave such a kind review!
We’re really pleased to hear that our team’s communication, patience, and professionalism made a positive difference for you. Technology can definitely be overwhelming at times, so it’s great to know the explanations were clear and helpful throughout the process.
Your feedback means a lot to us, and we’re always here if you need any further support.
All the best,
The Tebex Team
Good customer service.
I really appreciate talking to real-life people when doing customer service. The responses were both timely and transparent. Overall, it was a pleasant experience.
January 27, 2026
Unprompted review
Reply from Tebex
Hi there,
Thank you for your great feedback!
We’re really happy to hear that you appreciated speaking with real people and found our responses timely and transparent. Providing a clear, human, and positive support experience is something we truly value, so it’s lovely to know that came through.
If you ever need assistance again, our team will be more than happy to help.
All the best,
The Tebex Team
Excellent timing and very kind and…
Excellent timing and very kind and understanding. Especially since it's just the developers and not a QA team
January 27, 2026
Unprompted review
Reply from Tebex
Hi Trevor
Thank you very much for the kind review!
We’re really glad to hear you were happy with the timing of our responses and found the team kind and understanding. We always aim to provide thoughtful and timely support, so it’s great to know that was appreciated.
If you need anything further, please don’t hesitate to get in touch.
All the best,
The Tebex Team
Very good staff Leo & Milo who help me…
Very good staff Leo & Milo who help me to fix everything also give me some tips to improve.
Thank you so much
January 23, 2026
Unprompted review
Reply from Tebex
Hi Hex Customs,
Thank you so much for the awesome review!
We’re delighted to hear that Leo and Milo were able to help you resolve everything and also share tips to help you improve. The team always aims to go that extra step, so your kind words really mean a lot.
If you need any further assistance, we’re always here to help.
All the best,
The Tebex Team
Thank youuuu
I had to contact Tebex as I wanted to setup a store for my Hytale server, Keiran helped me setup my store and connect the plugin
January 22, 2026
Unprompted review
Reply from Tebex
Hi there,
Thank you so much for the great review!
We’re really glad to hear that Keiran was able to help you get your store set up and successfully connect the Hytale plugin. Getting everything up and running smoothly is always our goal, so it’s great to know you had a positive experience.
If you need any further help, please don’t hesitate to reach out — we’re always happy to assist.
All the best,
The Tebex Team
Excellent support
Excellent support. Very fast and effective.
I spent 8 days trying to get help from Hytale support without any response, and my bank was also unable to resolve the issue. Your team stepped in and solved the problem quickly and clearly.
I’m genuinely very grateful for the help. Thank you.
January 23, 2026
Unprompted review
Reply from Tebex
Hi Ruhan,
Thank you so much for taking the time to leave such a detailed and kind review.
We’re really glad our team was able to step in and resolve the issue quickly after the difficulties you experienced elsewhere. Providing clear, effective, and timely support is incredibly important to us, so it means a lot to know we could make a positive difference for you.
Your gratitude is truly appreciated, and if you ever need help again, please don’t hesitate to reach out.
All the best,
The Tebex Team
Quickly gave me a refund and helped…
Quickly gave me a refund and helped with my issue
January 23, 2026
Unprompted review
Reply from Tebex
Hi Omena,
Thank you for the great feedback!
We’re really pleased to hear that our team was able to quickly process your refund and help resolve your issue. Providing fast and effective support is always our priority, so it’s great to know that came through.
If you need any further assistance, please don’t hesitate to reach out.
All the best,
The Tebex Team
Was very quick in response to my…
Was very quick in response to my request for a refund. Thank you for accepting my request and being able to issue it.
January 20, 2026
Unprompted review
Reply from Tebex
Hi there,
Thank you for your kind review!
We’re glad to hear that your refund request was handled quickly and smoothly. Making the process clear and efficient is important to us, so we really appreciate you taking the time to share your experience.
If you need any further assistance, please don’t hesitate to get in touch.
All the best,
The Tebex Team
The best
The best, most reliable, and most secure e-commerce platform for games. I've been here for 2 years and I'm still using it. Good luck, Tebex!
January 21, 2026
Unprompted review
Reply from Tebex
Hi Parva,
Thank you so much for the amazing review!
We’re thrilled to hear that you’ve found Tebex to be a reliable and secure platform and that you’ve continued using us over the past two years. Your long-term support truly means a lot to the team.
Thank you again for your kind words and encouragement — and best of luck with everything too!
All the best,
The Tebex Team
Irene was so helpful and nice
Irene was so helpful and nice. I really appreciate talking to humans, not bots who genuinely care about providing the best support to the customers. And even though my issue had couldn't be solved technically, Irene explained to me the reasons and spent time actually writing answers to my questions.
Great support. 5 stars.
January 19, 2026
Unprompted review
Reply from Tebex
Hi there,
Thank you so much for the wonderful review!
We’re really pleased to hear that Irene was able to support you so thoughtfully and take the time to clearly explain everything, even where a technical solution wasn’t possible. Providing honest, human, and caring support is incredibly important to us, so it’s great to know that made a positive impact.
We truly appreciate your kind words and 5-star rating. If you ever need anything else, our team is always here to help.
All the best,
The Tebex Team
Support is really great!
January 18, 2026
Unprompted review
Reply from Tebex
Hey,
We are glad you found comfort in the Support team we aim to satisfy Partners and Buyers a-like.
Regards,
They responded right away and took care…
They responded right away and took care of the problem immediately, awesome customer service!
January 16, 2026
Unprompted review
Reply from Tebex
Hey,
Thanks for the kind words we value your feedback greatly!
Regards,
Top 10 worst platforms in human history
I genuinely don’t understand why this company is still being used by FiveM.
My case:
I created a 5-day trial for a script using the “Remove From Customer After” feature in the store settings. I left it enabled assuming it works as advertised. Later, I discovered it does not work for free scripts, which is not clearly stated anywhere (not even blacked out on the store page?).
After contacting support, I was told that this feature simply doesn’t apply to unpaid products.
So I moved to plan B and tried to revoke the license using the refund button, which normally revokes access. That button does not exist for free products.
I then asked what the difference is between revoking access for paid scripts and free scripts through the refund button. Instead of an actual answer, I received a generic copy-paste AI response explaining that I cannot refund funds, which was never my question.
Best part about all of this is that the support agent let me know that I can make a coupon code for 100% off (which makes the script free), and then on new sales I will be able to remove access thrugh the refund button.
So a free script cannot have its access revoked, but a script made free through a 100% coupon can. That makes no sense.
This is inconsistent, poorly designed, poorly documented.
January 10, 2026
Unprompted review
Reply from Tebex
Hello,
Thank you for taking the time to share your experience and for explaining your situation in detail. We’re genuinely sorry for the frustration this caused.
You’re absolutely right that there was a misunderstanding in this case. One of our team members initially advised using a feature without being aware that it does not currently apply to free products, and we acknowledge that this misinformation came from our side. We understand how confusing and upsetting this was, and we apologize for that.
We also agree that the current behavior and documentation around this feature are not as clear as they should be. Please note that a bug report has already been raised internally so this option can be removed where it cannot be used. Our development team is actively reviewing this to prevent similar confusion going forward, and we’re also working on improving our documentation to better reflect these limitations.
Because this situation stemmed from incorrect guidance provided by us, we made an exception and revoked the assets manually, as we felt that was the fairest way to resolve the issue. Our team worked with you to ensure the matter was rectified once the problem was identified.
We appreciate you bringing this to our attention and helping us improve. While we understand how frustrating this experience was, we’re glad we were able to step in and resolve it.
Kind regards,
Tebex Support Team
I tried to buy a one-month subscription…
I tried to buy a one-month subscription to Itero, but the payment system glitched and asked me to try again later. To my surprise, I ended up being charged three times!
When I asked them to activate my account and refund the two extra payments, they started asking for a lot of information that I didn’t have. I told them to just activate the account and that I would request the refund through PayPal myself, which takes one minute.
Even though I let them keep the money for one of the payments, they still haven't activated my account after 10 days, and they're keeping all my money!
NEVER pay them; their business model is to scam you first and then stall you with "support" later.
December 31, 2025
Unprompted review
Support did something good
I had a bad experience and then complained to the customer support and they made it right, so I'm changing my review from one star to five.
January 8, 2026
Unprompted review
Reply from Tebex
Hi Hyperion,
We appreciate your constructive feedback regarding the free trial and the support bot. We have logged your comments for our development team to help improve the onboarding flow.
While the 90-day Plus trial is currently set to start automatically upon creation, we understand this doesn't fit every server owner's timeline, especially if you are preparing in advance.
We believe in doing right by our Partners. Please check the follow-up email we just sent you; we have offered a solution to ensure you don't miss out on your trial time.
We hope this solution restores your trust in the platform, and would be grateful if you could update your review once we've resolved this for you.
Regards
Tebex Support
Fast & Steady
I recently had a really successful ticket with Matt and Leo regarding my ID Verification. It was quick and simple and they were really nice! Big thumbs!
January 9, 2026
Unprompted review
Reply from Tebex
Hi Med,
Thank you for the great review!
We’re really happy to hear that Matt and Leo were able to help you with your ID verification quickly and smoothly. It’s great to know the process felt simple and that the team made the experience a positive one.
We appreciate the big thumbs up, and if you ever need anything else, we’re always here to help.
All the best,
The Tebex Team
issue was resolve with straightforward…
issue was resolve with straightforward instructions. response from support was fast
January 3, 2026
Unprompted review
Reply from Tebex
Hi there,
Thank you for the fantastic review!
We’re really happy to hear that your issue was resolved quickly with straightforward instructions and that our support team could assist you efficiently. It’s great to know the process felt smooth and simple.
We appreciate the kind words, and if you ever need anything else, we’re always here to help.
All the best,
The Tebex Team
Dont trust this company with your…
Dont trust this company with your financial information. Got scammed on a game subscription and they literally never even bothered to reply with some form of support. They are complicit and scammers.
January 7, 2026
Unprompted review
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