Tebex Reviews 665

Reply from Tebex

Jan 7, 2026

Hi Christopher,

Thank you for your long-time support of Tebex, and I sincerely apologize for the delay you experienced during the busy holiday period. We know waiting two weeks for a resolution is frustrating, especially when money is involved.

Regarding the crypto transaction: On the 5th, we sent an update confirming that we successfully escalated your case to our crypto processor, Coinify. Because crypto transactions are decentralized, we cannot reverse them directly on our end; however, Coinify has now taken over to process a manual refund directly to you, as you had reached out to them before our escalation.

Please check your inbox (including spam/junk) for that confirmation. If you haven't received communication from Coinify within the next 72 hours, please reply to our ticket so we can chase them up immediately on your behalf.

We hope that once this refund lands in your wallet, you might consider updating your rating to reflect that we are still working hard to get this sorted for you.

Best regards,
Tebex Support

Reply from Tebex

Jan 7, 2026

Hi,

Thank you for the high praise! We aim to provide the most reliable and effective monetization tools for server owners, so it is wonderful to hear we are hitting the mark for you. We appreciate your trust in our platform.

Regards,
Tebex Support.

Reply from Tebex

Dec 12, 2025

Hi Mateusz,

Thank you for sharing your experience. We understand how unexpected charges can be frustrating, and we appreciate the opportunity to clarify what happened and how your case was handled.

When the original purchase was completed, the product was set up as a subscription and this information was included during checkout, along with acceptance of the Tebex Terms & Conditions. After purchase, a confirmation email was sent with the subscription details, and a reminder email was also sent ahead of the renewal to help avoid any surprises.

Regarding support, we’d like to reassure you that your request was not ignored. Our team responded within one business day, reviewed your case, and cancelled the subscription promptly once you reached out, ensuring there would be no further charges going forward.

While we understand your request for a refund, Tebex is unable to refund subscription renewals for digital services once they have been processed. This policy applies consistently and is outlined in the terms agreed to at checkout. Although the service may not have been intentionally used, the renewal activates automatically at the start of the billing period.

We apologise that this experience caused you frustration, and we genuinely appreciate your feedback. If there is ever any uncertainty about a subscription or renewal in the future, we encourage you to reach out before the renewal date. Our support team is always happy to help.

Kind regards,
Tebex Support Team

Reply from Tebex

Nov 20, 2025

Hi Arnout,

Thank you for your review and for providing the additional details that allowed us to locate your previous interaction with the Tebex Support team.

After reviewing the case, I can confirm that your son purchased a Minecraft rank from https://store.donutsmp.net
on August 29th, 2025.

When you first contacted our support team approximately one hour after the purchase, you informed us that your son had made the transaction; however, no purchase details were provided. Our team responded within 24 hours, requesting the information needed to locate the transaction, including:

Tebex transaction ID (if known)

Payment method (card/PayPal)

Payment method details (e.g., PayPal email, last 4 digits of the card)

Date and value of the transaction

Store URL

Username

Because no purchases were associated with the email address used to contact us, this information was essential to proceed. Unfortunately, we did not receive a response to that request at the time.

On November 3rd, you contacted the team again, stating that you had attempted to cancel the payment but were still being charged. It was only at this point that the TBX transaction ID was provided. Once received, our support team promptly cancelled the subscription and explained that a refund could not be issued in accordance with the Terms of Service agreed to at checkout.

Refunds cannot be issued for subscription periods that have already been consumed, as doing so would require us to remove legitimately earned revenue from the partner’s account.

Had we received the requested information in August, we may have been able to assist further. Instead, the charges were later disputed despite the subscription having been used.

As Merchant of Record for thousands of online stores, Tebex processes purchases made by users worldwide. With parental permission, children often make purchases using a parent’s payment method. However, the responsibility for governing use of that payment method ultimately lies with the cardholder.

We are confident that the support provided in this case was timely, appropriate, and consistent with our policies. The subscription could not be cancelled without specific transaction details, which we requested shortly after your initial contact. Tebex is a trusted service that safely processes thousands of payments each week for gamers worldwide.

While we appreciate your feedback, your review does not fully capture the context of the interaction and may be misleading to others.

Kind Regards,
The Tebex Support Team