My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a great experience with Marcos! He repaired my phone quickly and professionally, and everything works perfectly now. Communication was clear, and he kept me updated throughout the process. You c... See more
Company replied
Simple and easy to book repairs, the cost of the excess is fair and reasonable. The man who came and did my phone repair was friendly and polite. He had had a cancellation and was running early, he... See more
Company replied
Fast & professional doorstep repair – Galaxy S25 Ultra 20 October 20, 2025 The technician from Likewise Repair arrived on time at my address in Uxbridge, politely asked me to put the phone into mai... See more
Company replied
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response and excellent service
Prompt response and excellent service
April 2, 2026
Unprompted review
I’d smashed my phone screen and was…
I’d smashed my phone screen and was feeling poorly so left it for a day or so before calling. The chap who answered was so friendly and the process was completely straightforward and phone was repaired that day.
April 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ameema. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Vasile. We appreciate your review.
Kind regards,
Anne-Marie.
Techpack insurance from Barclays…
Techpack insurance from Barclays absolutely brilliant so very quick and very easy, would recommend if you have electronics at home
April 2, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Easy to report claim and book repair
Easy to report claim and book repair. There was a few weeks wait but I have used the policy and likewise before and know they are worth the wait. Highly recommend!
April 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would highly recommend our service.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stuart. We appreciate your review.
Kind regards,
Anne-Marie.
Marcos fixed my phone
Marcos was super polite, helpful and fixed my phone within half an hour. Overall service is spot on
April 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our Come to You repair service convenient.
Kind regards,
Anne-Marie.
Excellent communication throughout
April 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jan. We appreciate your feedback.
Kind regards,
Anne-Marie.
Happy days !
Very happy! My wife’s phone was replaced within two days of loosing her phone. Amazing!
April 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lawrence. We appreciate your feedback.
Kind regards,
Anne-Marie.
Excellent service and quick replacement…
Excellent service and quick replacement of a damaged iWatch without quibble.
April 2, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Philip. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
I appreciate the customer care from…
I appreciate the customer care from likewise, it is point on . Thank you so much.
April 7, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Riziq. We appreciate your custom and your review.
Kind regards,
Anne-Marie.
Outstanding Work by Marcos.
I had a great experience with Marcos! He repaired my phone quickly and professionally, and everything works perfectly now. Communication was clear, and he kept me updated throughout the process. You can really tell he knows what he’s doing and cares about his customers.
April 9, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your feedback, and we will pass this on to Marcos and the team.
Kind regards,
Anne-Marie.
Very good service
Very good service. Got a replacement iPad Pro n great condition
April 4, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kavita. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Shirlee. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Simple application
Simple application and instant decision on whether they can repair or replace
Replacement was done and received within 24hrs after payment of excess
March 26, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Asher. We appreciate your review.
Kind regards,
Anne-Marie.
Super easy to make a claim
Super easy to make a claim. Replacement device received next working day.
March 26, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gloria. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we appreciate your review.
Kind regards,
Anne-Marie.
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