Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
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Review summary
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Reviews shaping this summary
Great service, simple to use and Shastra our technician was superb, explained all work that was to be done and then again when it had been done. All work was carried out at our home and took just over... See more
Company replied
Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
Company replied
Simple and easy to book repairs, the cost of the excess is fair and reasonable. The man who came and did my phone repair was friendly and polite. He had had a cancellation and was running early, he... See more
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4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great communication
Great communication
Extremely helpful
Very efficient
As a first timer i had no idea what i was doing
You made my claim less srtessful with your guidance
May 1, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Andrea. We appreciate your review, and we are delighted that we made your experience less stressful.
Kind regards,
Anne-Marie.
I like their services are very good.
I like their services are well good. The one thing I love about is the home service is great, you don't have to go anywhere. I really appreciate it and I recommend it.
April 28, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Christiana. We are delighted that you would recommend our Come to You Repair Service.
Kind regards,
Anne-Marie.
Paying £17.50 a month for 7 years ,so…
Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls.
To progress the claim I had to pay another £59 up front.
Long and short Tech Pack now cancelled
May 5, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear that you were unhappy that an excess fee was payable for your claim, Graham.
We can advise that there is an excess fee payable for all approved claims, as per the terms of the policy.
Kind regards,
Anne-Marie.
Very happy for having Barclay techpack…
Very happy for having Barclay techpack cover its really worth it and I like this insurance and how easy they handle most of the claims
Thanks
May 5, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our claims process easy.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mohamed. We appreciate your review.
Kind regards,
Anne-Marie.
Absolutely perfect service
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new phone.
April 29, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mark. We are delighted that you found the service you received to be perfect.
Kind regards,
Anne-Marie.
Claim agreed in minutes
Claim agreed in minutes. Device mended and returned within a week. Very pleased.
April 28, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Chris. We are delighted that you are pleased with the service we provided to you.
Kind regards,
Anne-Marie.
It was easy and very quick 3 days from…
It was easy and very quick 3 days from claiming to receiving a new device as mine could not be repaired .
Great communication throughout the process to keep me updated with the progress of the claim .
April 27, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Angela. We are delighted that you found our claims process easy and quick.
Kind regards,
Anne-Marie.
Great service and ease of use
A very simple process that was dealt with super quickly.
April 30, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Simon. We are delighted that the service you received was great.
Kind regards,
Anne-Marie.
Easy process
Easy process. Qualified and kind technician fixed all problems within 30mins. Screen, charging port, heating problems.
Definitely recommended
April 28, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kamil. We are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
The process was simple easy to follow…
The process was simple easy to follow and I had no issues. The service was excellent and I’m Very happy with my new device.
April 20, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech pack Insurance, Emma. We are delighted that the service you received was excellent.
Kind regards,
Anne-Marie.
Excellent customer service very…
Excellent customer service very professional 👏 👌
April 26, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kris. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sarah. We are delighted that you fund our claims process easy and efficient.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sadia. We are delighted that the service your received was awesome.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kasia. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for your review, Augusta. We will feed this back to the business.
Kind regards,
Anne-Marie.
It took 3 days and numerous calls to…
It took 3 days and numerous calls to try to report the fault
March 11, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your experience, Marc. To allow us to look into the delays and ensure that the service is improved in this area, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
Fast efficient service
Fast efficient service
The mobile home service is extremely impressive
The cost is really fair
I would definitely use again if I ever needed to have my device repaired again
Hassle free mobile service
From the start until the end no dramas hassle free
April 1, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ian. We are delighted that you found the service we provide fast, hassle-free, and efficient.
Kind regards,
Anne-Marie.
Great service
Great service, easy to complete forms. Technicians polite and efficient
April 18, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Andrea. We will pass your review on to the technicians and the team.
Kind regards,
Anne-Marie.
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