Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, simple to use and Shastra our technician was superb, explained all work that was to be done and then again when it had been done. All work was carried out at our home and took just over... See more
Company replied
Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
Company replied
Simple and easy to book repairs, the cost of the excess is fair and reasonable. The man who came and did my phone repair was friendly and polite. He had had a cancellation and was running early, he... See more
Company replied
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Appreciate
I am Very extremely glad to tell you it's very good service of likewize and my device has been delivered next of approved.
March 18, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that the service we provided to you was very good.
Kind regards,
Anne-Marie.
A really simple and convenient process…
A really simple and convenient process to getting your phone screen fixed at home. It was perfect for me as I work from home. My technician was Chris, what a really lovely, friendly man. He did a great job.
March 18, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kelly. We are delighted that you found our Come to You Repair service convenient and we will pass your review on to Chris and the team.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ming. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
A pleasure to deal with
The process was smooth swift and easy I would highly recommend techpackinsurance for peace of mind
March 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Daniel. We are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Satisfied
I requested for a repair of my girls dammaged tablets, but a new tablet was given back to my girls.
March 9, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Oluwafunke. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Shahzoor. We are delighted that we were able to repair your device and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
I Love ❤️
I love the fact that I can get the exact phone I damaged back
March 15, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for your review, Bashir. We appreciate your feedback.
Kind regards,
Anne-Marie.
Fast and convenient new protocol
Super easy to complete application. I really love the new procedure with having your broken phone swapped with a new one at your door step. Excellent service !
March 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ecaterina. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
Everything was been very quick and good…
Everything was been very quick and good service
March 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Liene. We're glad the service we provided was quick and good.
Kind regards,
Anne-Marie.
Very smooth process was
March 3, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ashish. We appreciate your review.
Kind regards,
Anne-Marie.
The company make me marvel after fixing…
Chris makes me marvel after fixing my phone he was was right on time and really friendly.
I give 100%
March 16, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Oluwaseun. We are delighted that you would score your experience 100%.
Kind regards,
Anne-Marie.
Chris fixed my phone after two other…
Chris fixed my phone after two other companies couldnt. He was so polite and flexible. Thanks chris for a great service.
March 15, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Hayley. We are delighted that Chris was able to repair your device, and we will pass this on to them and the team.
Kind regards,
Anne-Marie.
The claim was resolved quickly and I…
The claim was resolved quickly and I received the phone in 2 days. It is very simple to make a claim once every is registered and they resolve within 2 days.
March 10, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Bela. We are delighted that we were able to resolve your claim quickly.
Kind regards,
Anne-Marie.
The best part was speaking to a person…
The best part was speaking to a person who helped me sort out my issues with the required paperwork. It’s always better to speak to someone than ai or on the internet. Thankyou likewize and Barclays for helping me get sorted with my device I’ve been lost without it and you’ve really helped me get back on the road
March 14, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lei. We are happy to have assisted you and gotten you back up and running quickly.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Abraham. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for your review, Alimatu. We appreciate your feedback.
Kind regards,
Anne-Marie.
Great repair thorough and well done but…
Great repair thorough and well done but a repair taking 12 days is far to long. I had to go and buy a cheap replacement while I was waiting for the repair. In a day and age when most on us rely on our phones for our daily lives 2, maybe 3 days max should be the standard. Next day repairs would get you 5 stars but when they take over a week 3 is as high as I can go.
In response to their reply, it wasnt a part issue, it was lack of available time slots. I think their was none for more than a week.
March 9, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for your review, Rick.
Our apologies that you had to wait 12 days for your mobile repair. We can only assume that this was due to parts availability.
We appreciate your feedback, Rick, and we will pass this on to the business.
Kind regards,
Anne-Marie.
Great prompt service
The service provided was at a great standard. Quick and professional
March 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dudley. We appreciate your review.
Kind regards,
Anne-Marie.
The replacement phone I received look…
The replacement phone I received look like a fake copy of original phone
March 12, 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your dissatisfaction, Subhash. We can assure you that all replacement devices are of Grade A standard and come with a 24 month warranty, for peace of mind. Please respond to the Trustpilot verification email with your details, so that we can take a look at your claim journey.
Kind regards,
Anne-Marie.
Very easy to use this service
Very easy to use this service. A completely no hassle repair to my mobile phone.
March 13, 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dawn. We are delighted that the service we provided to you was hassle free.
Kind regards,
Anne-Marie.
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