TSW Reviews 

Easy ordering experience and respectable delivery time. Impressed with the quality of the Urbanista wireless headphones. The speaker arms feel strong compared to other headphones I have bought. The sound is great. Very happy with my purchase and customer experience. Will buy again from Techsmartwear.

As many others have stated, I have had a terrible time over the past 8 weeks waiting for my Garmin order (735XT watch). I reluctantly decided to order with techsmartwear.com as they were around £50~ cheaper than other websites. After waiting 8+ weeks for my order to arrive and no personal communication, I have had to notify my bank and have them issue me a refund for this order. I have had no personal replies to any of my emails, apart from 2 automatic generalised emails which have been sent out to everyone (the email gives an unsubscribe option in the footer suggesting it's a send-all broadcast email) suggesting the order is going to be shipped next week (it’s been next week for the last 2 months!). There is no telephone number on their website/online to contact which should have been an indication that this was going to be a shambles! I have messaged multiple times on Facebook, Instagram and Twitter but have had my messages ignored and comments deleted. I usually don't write reviews and i’m not looking to just moan, but after a chaotic 2 months people need to hear about the disaster service techsmartwear are operating, and not be fooled, as I and many others have been already.

NON-RESPONSIVE TO REQUEST FOR FURTHER INFORMATION - GARMIN

Since ordering my Garmin product over 5 weeks ago, I have been given no information as to its shipping status, other than that it may take 2-6 weeks and be held up through Australian customs. I have no visibility of whether the product has even been dispatched.

Since asking for more detailed information regarding the shipping, such as the shipping manifest or the tracking details for its transit in the UK, I have heard nothing back from Techsmartwear. In fact, I have sought to communicate with them via email, Instagram and Facebook, all to no avail.

Put simply, Techsmartwear’s unwillingness to provide information that should be readily available to consumers in the 21st century is troubling to say the least.

Given the amount of money spent on the item purchased, I am anxious as to whether I will ever see my purchase at all, let alone whether that’s before my triathlon event in the coming weeks. If I don’t hear from them in the coming days, I will have to see about cancelling my order and recovering my money.

UPDATE:
A further 7 days have now passed. I received correspondence 4 days ago indicating that because the unit had not progressed in shipping status, Techsmartwear were contemplating sending a second unit by more expensive shipping method (direct). Whilst I was initially impressed by this suggestion, even since emailing, I am yet to hear anything further.

Ideally I would receive confirmation and tracking information for this new shipping method if that is what was chosen to be done.

Unfortunately, and once again, despite my efforts to contact Techsmartware, I am left in the dark as to when/if I will receive the product I ordered 6 weeks ago.

No bad experience here. Thought the service I received was 5/5 stars.

Placed order in February. Like many others placed order for Garmin watch following which received a email to say the item would be delayed by a week. Unfortunately this was where proactive communication from the company ended!

Following this I was left to chase up the process in relation to my order where I received various excuses from weather disruptions to we are expecting a large order next week. Implying that they were out of stock when the order was placed.

Have since had conformation email to say item ordered has been dispatched, however 4 days later I am unable to confirm the status of the item with the reference supplied. As a result can only wonder if the order has actually been dispatched as informed. Can only hope product arrives shortly!

Overall an entirely frustrating experience. Feel that the company should have been more proactive in keeping me informed in the delays and expected arrival date. As a result will not be using this company in the future.

Compressport calf sleeves arrived quickly and well presented and immediately upon opening the package it was clear that they are a quality item. The compression support helps loads if you suffer with shin splints. Very comfortable and they do not slide down.

Order placed and paid for 10 weeks ago, still no sign of the Garmin watch. Worst online transaction i have ever had!

Yes, finally after 11 weeks the watch arrived.
But i would buy of techsmart again.

Order 3507 1 month ago. No garmin received. Poor communication.
Refund requested but no response. I will go to trading standards if I do not receive a refund of my £237.99.

Order 3459, I buy a Garmin 735xt, 10th march. Today no watch has been sent yet!!! I send emails, and they answer me with automatics responses. They are not serious at all!!!! Please don't order anything to them, they will steel your money!!!! I will contact police to complain!!! I want refund!!!

Avoid this company. Happy to take your money, slow at fulfilling your order, non existent communication with customers. A really poor experience all round.

as a previous fitbit owner I wasn't sure if I would adapt to the differences. But I love the look of it, love you can wear it different ways so you can change it depending on your outfit/occasion. It records steps, active time. The extras are meditations on the app, a period tracker, and a stress predictor depending on how much exercise you've done, meditations completed and time of the month. Fitbit has a community and it syncs to my Weightwatchers app, but I have got by without these things. I love that it tracks unique things that other trackers don't and I love that it is for women. I feel united with my sisters! I got the silver one, but think I might treat myself to a rose gold clip too.

Ordered one at the end of January, hasn't received the product in the middle of April. In few weeks they would shot you an email stating there was a hold up in the customs. It seemed that they can do nothing to control their merchandise but collect your money. Don't buy if you are outside Europe.

After the complain, they sent me a number suppose to link to a Royal mail tracking number. However, the tracking number is invalid, it tracks nothing. I don't know it indicate s they did not ship anything after these 10 weeks till now? Still I have no idea when I will ever receive the product I have ordered.
I don't need an update regularly for nothing. I'm going request a refund, and get one from Amazon into days.

Very bad experience.

Ordered a Garmin Forerunner 235 and got charged right away and got an email saying I would receive my watch in 3-6 weeks. 6 weeks later I sent an email in which I got a reply from James saying he was reaching out to the shipping company and if in 48 hours it wasn't resolved they would ship another one. After the 48 hours I sent a follow up email and then I had to request a refund. None of the emails have been replied and haven't gotten a refund either.

DO NOT BUY FROM THIS COMPANY!! All they do is take your money and ignore your emails. Plus they have no phone number to contact them.

UPDATE - April 19th, 2018:
They replied my emails after I wrote this review and was able to cancel my order. However, today it's been 7 days since my order got cancelled and still haven't received a refund.

Truly awful, the worst experience I have ever had to purchase something on line.

PLEASE AVOID.

Purchased watch over a month ago, finally agreed to refund me, but have not received a payment on my credit card. Now having to go through a Section 75 dispute to receive my money - please avoid all the stress, hassle and heart ache.

Er- not resolved still waiting for the money to be refunded 11/04/18

They advised that there would be a week delay on my order. I was happy to wait with the good price. Surprised when the package arrived earlier than expected. They also followed up the order with an extra coupon for being an existing customer. Very pleased all round with their service. Friendly communication, amazing price and better than expected delivery.

***WARNING*** do not buy any Garmin products from this company!!! I bought a Garmin Forerunner 735XT 1 month ago and still didn’t get it! It was cheaper but it’s a fraud! I will report this trick to my credit card to get a refund!!! As looking at the previous review I won’t a refund from them.
Ps. No customer services telephone number, now I can’t believe this company actually exists!

Everything went smoothly. At the begging I was sceptical about buying such an expensive item on the Internet but now I am so glad that I did. Delivery around two weeks.

Do not order from this website.
Despite money taken immediately, there is no promise date for delivery, no attempt of timing recovery on late orders, no customer compensation for late orders and attempted prevention of future order due to supply chain issues.
I waited over 4 weeks for the item I ordered until I requested the order be cancelled. I have received notification of order cancellation 1 day ago, yet still received no refund in my bank account.

Not deserving of any stars , ordered garmin 735 on 23/02/18 many weeks ago all I am getting is apologies from them only after complaining! Order number 3331 I believe, unbelievable useless service , ruining my training and looks like Manchester marathon . Asking for refund now which is not being addressed what a surprise! Feel like I have been taken proper !!!