TSW Reviews 

I am so disappointed with tecksmartwear. I ordered the garmin 735 on 07. March 2018. Still nothing. I've emailed 3 times with no response. On the delivery it clearly says 10-12 workin days. I received an email minutes after placing the order saying it would be a week delay.

It is now over 4 WEEKS LATER with no watch and no reply from my emails. I'm trying to raise money for brain tumour research in running the London marathon and thought this watch would help me train!!! Well most of the training has been done and I'm extremely annoyed and disappointed. The communication is non existent and it's even more annoying that there is no phone number to ring.

Money has been taken out my account and no watchc. I amazed this company is allowed to trade to be honest.

If tecksmartwear can enlighten where the hell my order is It would be very much appreshated.

Order number 3439

Thank you

Ashley

It is now 18.04.2018 and still no watch. Seeing as this is the only way I actually get a response from the Tesco smart team I would like to cancel my order and my money to be refunded with immediate affect.

Thank you

Ashley

Thank you tech smart team for cancelling my order. The email you sent me said I would also get refunded. As of yet no money has been refunded!! Can you please issue a refund now that you have cancelled the order!!!!!!!!!!!!!!!!

Update * I still have not received my refund even though the order has been cancelled a week ago!!!! This is totally unacceptable!! I am ending up with paying £237 for nothing!!!!!! I would very much like an update on my refund please tecksmart!!!!!!!!

Rubbish. I ordered a Garmin forerunner. They took my money so fast . Has been 9 weeks and nothing no answer nothing I already sent 4 emails and nothing and they don't have phone number to call them . They just want rip you off

Same experience.took 10 weeks to receive my product..yet to see it.. still with the postal service ..but I have a note on my door stating I need to pay Rs.8645..i wonder what that's for..I assume that's the import duty charge..but this was never informed to me ever during the purchase.why???

Ordered a watch in January. Kept chasing up status of watch as it kept being delayed. Asked for a refund on two occasions but they would not. March arrived and still no refund. Luckily I purchased on credit card, so I passed on to them and credit card company refunded it in full. Avoid at all costs!!!

DO NOT ORDER FROM THIS COMPANY
I ordered a Garmin 735XT. After 5 weeks of them saying the tracking number is on its way, I lost all confidence that they were going to supply what I'd ordered. Demanded a refund on numerous occasions only to be told I couldn't have a refund because my item was supposedly on its way. Only when I threatened to get Barclaycard involved did they cancel my order. BUT 10 days after them supposedly cancelling I still haven't received my refund. So I WILL be getting Barclaycard involved. Awful communication and awful company......shouldn't take money for something they can't supply.

I can tell you that the people who work for TSW REALLY know what they're talking about. They walk the walk. They talk the talk.

TERRIBLE SERVICE AND COMMUNICATION

- Ordered a Garmin 735XT on 27 February 2018. Money taken from my account (early in my opinion as they still hold legal ownership of the goods)

- Within 48 hours received an email saying there is a delay due to high demand (acceptable).

- 6 March received an email saying my order is being processed and I can expect my parcel to arrive in 7-10 WORKING days.

- 25 March (13 working days later) still nothing so I contacted the company by email.

- 26 March: The response was within advertised time frames but way too generic and unhelpful: "Standard delivery should take 7-10 working days from dispatch, with your tracking ID issued through Royal Mail 24/48 hours before the parcel is expected to arrive. I apologise in advance for the slight delay" I like the 'slight delay bit' especially as they are suggesting a further 7-10 WORKING Days!

- 26 March replied to email asking for refund until the product is shipped as they have taken my money early (why should I suffer cash flow issues when I don't even have the goods)

- 29 March. Still no reply to my email.

I cannot find a telephone number anywhere (probably for a reason) so cannot clarify anything. It seems like everyone is having similar problems but I am wondering if this is just a scam.

I want an accurate date for delivery rather than generic holding emails and I want my money until then.

I will soon be contacting my Credit Card to invoke Chargeback

SEE REPOSNSE BELOW: they have contacted me to ask for order info. They have taken money out of my account!!!!!! They know about this order but are playing dumb - DO NOT TRUST THEM!!!

I have purchased some headphones on December that were faulty. Returned them in Feb. I am still waiting for a replacement and I have heard nothing for a month. This is terrible service and I am seriously beginning to think they have no intention of responding and either refunding me or replacing my purchase. This was a gift for someone to take on a trip they have now returned from so I am really disappinted by the entire experience.

Hayley

Following on from.your response: for no contact on over a month and the fact you seem to only respond to public posts, and the fact the email to me a month ago said they had been sent and I would have them in 2 weeks, I have entirely lost faith in your company and your sevice. I know long want the headphones returned. Can you arrange a refund instead?

Having read some of the reviews, I have to admit ,I did begin to panic !
I eventually get my Royal mail tracking code and tracked it to my door. To be honest I didn't care what colour my Garmin 735 xt was at this stage but everything was 100% and I got exactly what I ordered. From placing my order to receiving it , the process took one month ,exactly. If I had known this at the time of placing my order it wouldn't have been a problem and I could then decide on whether to proceed or not. If again, would I spend the extra money and save the stress ? Possibly
I'm delighted with the product 👍
Techsmartwear just need to up there game to promote repeat custom.

Ordered a garmin 735xt over six weeks ago, still no delivery date. Lots of chasing, loads of excuses from weather through to Garmin themselves not able to supply. Tried to cancel order tonight and now domain not available so will be going through credit card company. Very poor service, spend the extra and go with one of the more established names like wiggle.

Update. Following the posting of my review, have received correspondence about website. Not happy and have ordered from wiggle and received item within 24 hours. Have paid more but have received real delivery service. Looks like it may be an issue with garmin items but this is what was advertised, i wanted, ordered and expected. Website is now up and have requested cancellation of order due to non delivery. Will update on refund efficiency.

Update. no response from Techsmartwear to last two contacts requesting refund so now in hands of credit card company.

Final update. Have now received confirmation that my order has been cancelled with an apology for the lack of timely watch delivery. A degree of customer service but too little too late for me I'm afraid.

Sadly, three weeks since confirmation of order cancellation and still no £237.99 refund.

Final update: Summary position: Order made and money taken 11/02/18, order cancelled confirmation received 03/04/18, money refunded 09/05/18 after involving credit card company. Simple changes could make TechSmartWear a really good company to do business with so wish them and all future customers the best of luck.

I live in Canada(Quebec, Montreal), I decided to put an order to TechSmartWear site.

My initial order was going to be around £2000, then I said to myself that I should order only 1 product (£118.80) to see what happens. If everything goes well, I would order the rest of my items.

Because of the unhelpful responses from TechSmartWear, I decided to write a review where people can follow up as my experience with TechSmartWear evolves in time.

I will be updating my review with information until I get my order. For now, I will put only one star.

So please people, check in often my review.

This is a brief history of what happened:

1. 2018-03-09: I put an order (Falke Men 3/4 Tights Impulse Running - Black - £118.80) in TechSmartWear site.

2. I few days later, I asked TechSmartWear by email for an update of my order. TechSmartWear sent an email(2018-03-14 2:05:57 AM) saying that my parcel has been shipped.

3. 2018-03-14 8:30:56 PM: I sent an email to TechSmartWear asking to provide my tracking number of the "Royal Mail International Tracked & Signed" service so I can track the progress of my order in the UK. According to the site "royalmail.com", the small parcel should take 5 to 7 working days to arrive to Canada. It is now 2018-03-24 and I did not get my order.

A similar order(GORE Wear R3 3/4 Tights - black 9900) was made to bike24.com at the same date (2018-03-09) I order with TechSmartWear.

Bike24.com sent my tracking number on 2018-03-12 and got my order on 2018-03-21, they are from Germany.

4. 2018-03-16: I got an email from TechSmartWear saying "You will be updated with your international tracking ID through Royal Mail. As soon as the information becomes available you will be notified.". According to TechSmartWear email(2018-03-14 2:05:57 AM), my parcel was sent. TechSmartWear should have my tracking number from the Royal Mail (UK) the moment the parcel was sent. Again, I did not get my tracking number from TechSmartWear.

5. 2018-03-21: I sent an email to TechSmartWear stating the fact that I did not received my tracking number. Again, I'm asking for my tracking number. Also, I'm asking if there is a problem with my order.

6. 2018-03-23: I got an email from TechSmartWear saying "He have pressed both Royal Mail and USPS to try get some more information. We are limited as US customs do not have a support option. You will be updated as soon as we have details.". Again, no tracking number(Royal Mail UK) was provided to me by TechSmartWear.
I just need my tracking number, with that number I can get myself information from the Royal Mail and any customs.

7. 2018-03-24: I sent an email to TechSmartWear where I wrote:

"Hi,

I see that you have contacted Royal Mail, please provide my order tracking number.

I will do my followup with the Royal Mail(royalmail) with my order tracking number. ..."

Also, I mention that in there FAQ under "Are all orders tracked and signed?" it's written "Due to the high value and nature of our products we use tracked and signed shipping for all orders.". We are now the 2018-03-24, no tracking number and no order delivered.

8. 2018-03-27: techsmartwear did not reply my email sent on 2018-03-24. When I go to there site an error message appeared : "server IP address could not be found". I'm now on trustpilot.com site to review techsmartwear. Techsmartwear replied on trustpilot.com.

9. 2018-03-31: I sent another email asking for my parcel status and my order tracking number.

10. 2018-04-03: I got 2 emails from techsmartwear : the first to apologize and the second to say that "Your order is on the way to you.". Got my tracking number.

11. 2018-04-13: Got my order

It took 5 weeks.

No sign of order after 5+ weeks (ordered 18th Feb, has not arrived at 26 March or any indication of the order being delivered soon)
- Within 48 hours an email: "your order has been delayed by 7 days due to high demand on this product", after that no order updates except generic replies to my e-mails
- Customer support fairly responsive to these e-mails (within 2-3 working days) but fail to adequately account for delays and only reply with generic useless information (e.g. "You will receive your activated tracking ID from Royal Mail 24/48 hours before the parcel is expected to arrive. We expect your parcel to arrive shortly.")
- They fail to take responsibility for their sales; blame the weather, blame the supply chain, don't offer any kind of solution. No reply to emails when you ask for a refund.
Definitely do not recommend this company for anything.

Good prices but APPALLING and USELESS customer service, AVOID buying any Garmin devices from this company

- No sign of order after 7+ weeks (ordered 17 Feb, has not arrived at 5 April or any indication of the order being delivered soon, update: trying to cancel)
- Within 48 hours an email: "your order has been delayed by 7 days due to high demand on this product", after that no order updates except generic replies to my e-mails
- Customer support fairly responsive to these e-mails (within 2-3 working days) but fail to adequately account for delays and only reply with generic useless information (e.g. "You will receive your activated tracking ID from Royal Mail 24/48 hours before the parcel is expected to arrive. We expect your parcel to arrive shortly.")
- They fail to take responsibility for their sales; blame the weather, blame the supply chain, blame shipping partners and don't offer any kind of solution
- Continue to offer items that they do not have in stock and fail to deliver, e.g. Garmin 735 XT is STILL on sale as of today while obviously there is a massive problem with delivering these items

Pay the extra money to order from Amazon or Wiggle for any Garmin devices, it's worth it.

Update 4/4:
Although they stated that their problems with delivery were solved and it's "back to normal" 2 weeks ago, TSW is continuing to fail to deliver their orders or offer any solution. Canceled order and requested refund... let the waiting begin, again...

Same story here. Ordered Garmin 735 in February and was told waiting on tracking ID. When I asked where exactly is my parcel, the comms stopped...

Where is my parcel!?

Update: parcel now delivered and they have even offered me some type of compensation for the 2 month delay and I wait to see what is offered!

Still waiting for news regarding a purchase made on 27th Feb - no response to email request for further information. Seems I'm not the only one with similar problems. Will be contacting bank to recover money shortly.

Exactly as described. Thank you

I loved the website, its easy to use and navigate through. There's a ton of great bargains, will shop here anytime. Delivery was quick and hassle free.

Ordered Oakley Fall Line. Awesome style, fit well with my helmet. Very comfortable on the face.

Are they running out of business? Order 3436

I have the same problem as everybody , ordered a watch, received a standard email saying it had been shipped, should receive it in 10/12 open days ( we are in 2018, how is this possible !!!), no tracking ID, they do not answer my emails ( and don't put a comment that "very good communication", you DO NOT ANSWER), I request refund if the product hasn't been sent, no reply.
Did they run out of business? Possible.

when you click on contact it is written "Our distribution network has been disrupted by the wintry conditions and this has adversely affected movement on orders. We're doing all we can to maintain services and apologise for any inconvenience caused."
What wintry conditions ??? weather is ok everywhere…

If you want to find informations on the company, its number is 10186027, it is a Micro Company, you can find the accounts on internet and you should understand…
If you want to find some information on the company:
on the link "privacy policy" : Company No: 10186027 so type this number in GOOGLE then the first link ,

You will find the people (go and see the people) and the 2018 micro company account. Go and have a look and you will understand…

So go and buy your sports articles somewhere else, because if they still exist, they are not serious, there is no phone number, there is no answer to your emails….

Edit : first email received on March 13:
" Your parcel has been shipped through our international fulfilment service. Once handed over from Royal Mail, you will receive your activated tracking ID from your local postal service. Shipping usually takes 10-12 working days."

No message from Royal Mail but today march 19 a new email :

"Your order has been shipped through our international fulfilment shipping. You will receive your activated tracking ID from Royal Mail/LaPoste 24/48 hours before the parcel is expected to arrive. Standard Shipping usually takes 12-15 working days from dispatch for France. All information has been provided through our communication and the website."

The same message as a few days ago but with longer delays , and instead of receiving a tracking ID Once handed over Royal Mail, now I should receive it 24/48 hours before the parcel is expected to arrive, with longer delays...

I don't believe it at all, requested a refund and they do not answer, already contacted the credit card company to report it.

Update on March 20:
1-message from American Express - they credited my account of the amount of the Sale. Lucky to be with American Express. They are great. They told me once their guys handle the problem the other part should seriously be in trouble... I hope so.
2- contacted again techsmartwear yesterday evening to ask for a tracking number ( that should be given when they send the package , not two weeks after !!! No reply.... )

Update from March 22:
Everyday they report my review so it doesn't appear.
Today I received a message from them asking which order I am talking about. It is written in the first line of my report !!!
And I ask them again: as you say the product has been sent, which I do not believe at all, you should have a paper or a tracking number given to you so that you can follow the product, so if you do not lie you should be able to give it to me, and to everybody when you say the product has been given to royal post.. so why don't you give it ? LIARS…

Update on March 26:
Once again they have tried to have my comment removed by arguing they I hadn't ordered from them (but my order number is in the first line of this comment !!!!) LIARS.
"techsmartwear.com has reported your review because they don’t believe you’ve had a genuine buying or service experience. Reported reviews are temporarily moved offline." So I proved it to truspilot and my comment is back online, and now they post a reply saying they just "discovered " my order had been cancelled blabla bla… but Guys, I canceled it AFTER YOU SAYING YOU HAD SHIPPED IT, because I believed you were lying or unless you gave me a track number, you even sent me a mail telling me to send it back to you once I will receive it... and now you say it hasn't been shipped ??? LIARS…

your message on March 19: "Thank you for your email Boris,

Please return your parcel when it arrives, the team will set up a refund as requested.
Please ensure your item is returned as received - unused and boxed.
Many thanks
James
Techsmartwear"

your message today: "Reply from Techsmartwear

Published 61 minutes ago
Thanks boris, after investigating we see the order was cancelled several weeks ago following your request and within the expected delivery time-frame described. We are sorry we could not accommodate your shipping requirements. We would not ship an item or provide a tracking ID if the order has been cancelled and refunded. Pleased to see this is now resolved."

SO ONCE AGAIN TECHSMARTWEAR TOTAL LIARS THEY SEND YOU MESSAGES SAYING IT HAS BEEN SHIPPED BUT IT IS NOT TRUE…DO NOT ORDER FROM THEM. LIARS.

And I just ordered the forerunner 735 on amazon, very good price these days...