TSW Reviews 

Ordered a jacket on special. Exactly as described. The customer service and delivery were spot on.

Very bad experience. I placed an order for a watch on the 4th Feb. Communication from techsmartwear would have been good if the content of the emails from them matched reality regarding estimated delivery dates, unfortunately this was not the case. Also their response time to emails appears to be slower than their response to negative trust pilot reviews. 38 days after placing the order and having contacted my credit card company I appear to have received a refund. Definitely the worst experience I have had of ordering online. Wont be ordering again and strongly recommend anyone considering ordering from this company to pay a little extra and order from a recognised seller.

Ordered a Garmin Forerunner 735XT on the 25th of Jan. The watch was never delivered to me.

I have kindly requested the order cancellation after waiting for more than a month an half, with no response. No signs/feedback on my order cancellation since more than 3wks!! and almost 2 months from the original order date...

I have already wrote a bad review on TrustPilot to which TechSmartWear did answer very vaguely without providing any actual solution.

This is a fraud and considering TechSmartWear is not cooperative to cancel my order and refund my money, last week I have involved my bank fraud department which is now working on the case to retrieve my money.

Horrible experience - stay away from them - unprofessional, not serious on customer care, extremely bad in communication. The worst experience ever in eCommerce.

Be aware.
Like another customer here I have had the very same experience
Earlier this year I bought a Garmin Forerunner 735XT from TechSmartWear and I received an immediate confirmation of the order (#3123) and a notification that the watch was going to be shipped within 7-10 working days.
The watch never arrived and ingot the same response "delivery of the watch is been hold up due to safety concerns of the package containing lithium battery (...)".
The company have now stopped replying to my emails and I really don't know where to go from here.

Fairly pleased with tracking so far, though for some reason the watch would not record my detailed sleep analysis. TSW team offered assistance to get around this which I really appreciate.

Found a good deal. Slight delay through weather problems but my parcel arrived. All went well thank you.

Ordered a Garmin 735 on 28th February, which was expensive and two weeks later nothing. I keep being told they are waiting on a postage label which is making me very worried.
I should have bought from a trusted online retailer and paid a few extra quid than go through this stress.

And now Techsmartwear is desperately trying to keep my review off trust pilot.

17th March 2018 - with no further communication since their promise of delivery within 7-10 working days, I will have to approach my credit card provider as TechSmartWear.com will not issue me with a requested refund. Avoid at all costs.

20th March 2018 - TechSmartWear have today cancelled my order but failed to refund me.

22nd March 2018 - Techsmartwear wrote this nonsense reply to my review stating that they cancelled the order and issued a refund. Well they may have cancelled the order but no refund has been issued.

Great selection for a decent price, lower than the competition. Impeccable service and delivery (I placed my order on a Saturday, and received my purchase on Thursday).

My worst experience with e-shop in my life.
I ordered watch strap on 15th Decembre 2017 and until today I didn´t get an item or a money. They claimed to me, that they tried deliver my order, but I never saw any tracking number. Finaly,on 8th February 2018, they canceled my order but I still didn´t get my money back (TODAY IS 13th March). They don´t answer to my emails.

Now, I am forced to sort out this problem in different way.

This company owe me a money!

Be careful with your next order !

So my perfectly fair and balanced review of Techsmartwear (posted yesterday) has been pulled by Techsmartwear. I dont know why. Funny how they can block complaints and issues so readily. Perhaps they should channeI their energies into despatching and adminstrating orders instead. You cannot treat your customers this way.

Original review wording below.

I don't normally leave reviews, but feel that I must in this instance. I just want to make potential buyers aware of my experience thus far. it may assist them in making an informed purchase.

I found out about Techsmartwear online. They have a very attractive and professional website and very competitive pricing. Having made my purchase (a lovely Garmin 735XT) back on 19th Feb. It's now 13th March.

I have chased Techsmartwear for info on this delivery on numerous occasions. Whilst I have received some responses, the information I have received has been inconsistent and sporadic. I have not received good customer service or feel reassured that I will ever receive the item.

Nearly 4 weeks on, I am getting worried. Based on my experience so far, if you are going to order from Techsmartwear be prepared for a long delay, loads of uncertainty and very poor communication. And use a Credit Card...

I’ve been slow to the fitness tracker craze. The Fitbit Charge 2 is exactly what I needed to motivate me to get moving. Love it! Wear it all the time.

I ordered a garmin watch (£238) over 3 weeks ago and still no delivery. Two days after placing the order I received an email from techsmartwear saying there would be a weeks delay on dispatch, no explanation given.

After waiting a week I emailed asking if item had been sent.
I got a reply saying it had been sent and should be with me within 7 to 10 working days.
I asked for a tracking number which they still have not provided!
I have sent numerous emails asking for a refund, which they are ignoring.

I just keep getting vague replies saying i will get a tracking number between 24 to 48 hours before delivery.

I don't believe they have sent anything!!
I have now contacted my bank to help me get my money back.

Please do not buy anything from this company.

Love my Oakley goggles. Friends got tired of me boasting about the lens clarity.

Placed order on their website and was worried shipping would take a while, but it was actually pretty quick! I'm very satisfied with my watch!

Good service all round. Ordered a knee brace to help with an old ACL injury. Good quality and size guide helped with the right fit. Packaged well and arrived in the time advised.

Everything went well thank you!!

was informed by Northface that there was no ski jacket in the style I wanted in the country but these guys produced the goods and very fast too.
Excellent service.

Great Product, and have one the best customer service I have work with, nice and friendly.

Ordered a Garmin 735XT (order number #3291) on 15th Feb.

After delivery window expired, requested follow up information on order status, asking for an estimated delivery date.

Was told "Your order has been shipped through our fulfilment shipping. You will receive your activated tracking ID from Royal Mail 24/48 hours before the parcel is expected to arrive. Free Shipping usually takes 7-10 working days."

Waited another seven days. Asked for another update, asked for either a delivery date, or to cancel the order. If they're were unable to do either I would be contacting my credit card provider.

Received almost exactly the same response as before. Have contacted credit card provider, who have lodged a claim.

Am bitterly disappointed at this point. Worst experience I've had with an online store. Ineffective communication leading to frustrated customer left with few options.