I have just bought a Bose soundbar from Tekzone. I was a bit wary because I'd never heard of them and their price was much lower than the traditional electrical online stores. However, given the go... See more
Company replied
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See what reviewers are saying
They were extremely professional from beginning to end. Very knowledgable sales people helped me when I phoned for advice and not pushy in any way. I received my Oled TV very quickly after purchase an... See more
Company replied
The item's packaging itself was badly torn; I'm surprised that the controller seems (so far) without major flaws. Furthermore, I had no notice of any 'attempted delivery' and had to manually check the... See more
I had a mix up with my order, wrong colour sent, I returned it special next day delivery, didnt arrive but in transit, Jacob, consumer service sorted a replacement which I was so glad about. Great ser... See more
Company replied
Company details
Written by the company
Tekzone Sound & Vision is a consumer electronics retailer, and we love what we do. We are dedicated to offering the best products, and the highest quality brands, and are proud to offer them at the best prices. Throughout our 50 years of business, we have been committed to offering our customers the best possible service and we hope you will order your next tech product from us. As a company, we have concessions within Selfridges in London and in another prestigious department store in Knightsbridge, both since 1989. We also operated Walton Cameras, a once-thriving photographic and printing shop that had served the local community in Walton-on-Thames for many years.
Contact info
Unit 5 Glebelands Centre, Vincent Lane, RH4 3HW, Dorking, United Kingdom
- sales@tekzone.co.uk
- tekzone.co.uk
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Tekzone
Thank you for taking the time to leave us a review, Jaison. We are pleased your order was delivered quickly. We hope to see you on the back on the website again soon.
It was advertised as a great price
It was advertised as a great price, but wasn't so great once VAT and delivery was added.
June 15, 2024
Reply from Tekzone
Thank you for the review, Adam. We apologise for any confusion. All our prices include VAT, and it is noted on our website that orders under £50 are not eligible for free delivery. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We hope to see you back on Tekzone.co.uk soon.
Great experience
They were extremely professional from beginning to end. Very knowledgable sales people helped me when I phoned for advice and not pushy in any way. I received my Oled TV very quickly after purchase and I’m totally delighted. I would recommend them without hesitation.
June 14, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, David. We're thrilled to hear you had a wonderful experience and are delighted that your OLED TV arrived promptly. It's great to know you're happy with your purchase. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for the review, Tom. We do hope you shop with us again in the future.
Great Experience and Faster Delivery
To be honest, I have never heard about Tekzone. I was in doubt whether my item will be delivered safely or in time. When they delivered the order within 2-3 days, I was surprised and it was a great experience shopping with Tekzone.
June 4, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Prajjwal. It is wonderful to hear that you had a lovely experience. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for taking the time to leave us a review, Deji. We're delighted to hear that you received your order promptly and are happy with the service provided. We hope to see you on the back on the website again soon.
Reply from Tekzone
Thank you for taking the time to leave us a review, Cristian. Wonderful to hear that you had a lovely experience. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for taking the time to leave us a review, Paul. We're delighted to hear that you received your order promptly and are happy with the service provided. We hope to see you on the back on the website again soon.
A great retailer for quality electronics, especially audio
Great website, select products, fine quality music devices. Speedy and secure service, my order arrived the next morning.
May 29, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Andō. We're thrilled to hear that you enjoyed our website and product selection. We look forward to seeing you on the website again!
My first order with the company easy…
My first order with the company easy process on the website site and competitive prices and item dispatched promptly.
May 25, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Nicholas. We're thrilled to hear that you had such a positive experience. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for taking the time to leave us a review, Loretta. We're glad to hear your order was delivered quickly. We hope to see you back on our website soon!
They don’t recognise they sold you something defective
Bought some Sennheiser earbuds from them, they arrived faulty. The left earbud had no charge and wouldn’t charge.
Contacted them straight away, they said send them back and we will inspect them to see if they are faulty.
Clearly they haven't heard of distance selling regulations, they have to replace or refund within 14 days.
So, I’m asking for a refund instead. At no point did they apologise for sending me a defective product or recognise it had only arrived this morning.
Avoid at all costs.
Ref: 33466 if you are even slightly interested in customer service Tekzone.
See the reply, so how can you know they are faulty if you don’t open the box? Absolutely ridiculous statement and easily challenged by trading standards (if I comes to that) and the small claims court. I only had them for 2 hours and that time was spent charging and trying their crazy suggested fix. For a dead battery, they suggested a factory reset. However, you need some power to do that. I already told them the battery was dead, ffs!
May 24, 2024
Unprompted review
Reply from Tekzone
We apologize for any confusion or inconvenience. Once our returns team inspects the item, we will proceed accordingly. Your consumer rights are fully respected, and as per statutory rights, you have 14 days to cancel the order and a further 14 days to return the goods. Please note that certain items, like headphones and earphones, can only be returned if found faulty or in unused condition with unbroken seals. If the item is faulty, you will receive a full refund, including postage. Kind regards, Your Tekzone Team.
Very efficient service
May 14, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Alison. We hope to see you back on the website soon.
Pretty amazing company to be honest
Pretty amazing company to be honest, ordered an item which is cheaper than Amazon by £20. Quick dispatch and delivery.
Impressed
May 15, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Jordon. It is wonderful to hear that you had a lovely experience. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for taking the time to leave us a review, Samuel. We're delighted to hear that you received your order promptly and are happy with the service provided. We hope to see you on the back on the website again soon.
Genuine product arrived after 3 days as…
Genuine product arrived after 3 days as promised. Happy with service.
May 1, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Zafrul. We're delighted to hear that you received your order promptly and are happy with the service provided. We hope to see you on the back on the website again soon.
The service provided was quick and the…
The service provided was quick and the communication was good. I highly recommend it.
May 1, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Mark. We're glad to hear that you found our service quick and our communication effective. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for taking the time to leave us a review, Stephen. We're thrilled that you had such a positive experience. We hope to see you back on the website soon.
Reply from Tekzone
Thank you for taking the time to leave us a review. We are pleased it was delivered quickly. We hope you visit us again soon.
Delivered on time.
April 24, 2024
Reply from Tekzone
Thank you for taking the time to leave us a review, Mojisola. Wonderful to hear that you had a lovely experience. We hope to see you back on the website soon.
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